The whole experience of buying, installing and using my lightheart cook stove has been a revelation compared to any other company l have ever delt with they really are bothered. I cannot rate this fir... Voir plus
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I pay a monthly fee to your company, supposedly to cover breakdowns on system. My system stopped generating on 17th March. I’ve put in two tickets without any response as yet.
Absolutely love our Esse cooker. It not only looks lovely in-situ, it cooks in complete silence (unlike our previous fan oven) and the food that comes out definitely tastes better. We bought direct... Voir plus
L'entreprise a répondu
Fairly easy to find parts for an ESSE 100 log burner, reasonably quick service. Only issue is the web site payments, I ended up paying twice, using an iPad, because after the sale it went back to pay... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fabricant de cheminée
- Fournisseur d'équipements de chauffage
- Magasin de matériel de cuisine
- Fabricant
- Fabricant de poêles
- Magasin de poêles à bois
Écrit par l'entreprise
Since 1854, ESSE has been proudly handcrafting range cookers and stoves in Britain. Based in Barnoldswick, Lancashire, our skilled team continues a tradition of craftsmanship that spans over 170 years. Originally chosen by hotels, commercial kitchens, and homes across Europe, ESSE quickly earned a reputation for producing high-quality, reliable appliances. Today, we remain committed to this legacy, combining classic design with modern innovation to meet the needs of contemporary living. Every ESSE product is assembled by hand using British steel and cast iron. We prioritise UK-based suppliers wherever possible, ensuring quality and sustainability remain at the heart of our operation. Our current range includes electric and wood-fired cookers, as well as wood-burning and multi-fuel stoves. Innovations like the compact 600 electric range cooker and our cleanest-ever stove, the 175, showcase our commitment to performance, efficiency, and lasting quality. At ESSE, we don’t just build appliances, we build long-term relationships. Our goal is to offer not only products that stand the test of time, but also support and service that you can trust for life. ESSE Engineered for life, built for generations.
ESSE Owners Club
Welcome to the ESSE Family
ESSE provides you with everything you need to get started with your stove to enjoy your ESSE for many years to come. By visiting the ESSE website https://www.esse.com/owners-club/ you will find the latest news, tips, and tricks to get the best from your ESSE and exclusive recipes from top chefs for you to try at home.
Love your ESSE and it will love you back. Whether you need help with the maintenance of your stove, want to find the best way to store logs, or are having trouble lighting your stove, all the answers can be found at esse.com.
Since ESSE was founded in 1854 the world has seen a lot of change, but our values remain constant. Our mission is simple: to create stoves and cookers of outstanding quality that are the cleanest and most efficient on the market. ESSEs have been relied upon in some of the world's most demanding environments - from the Antarctic to Crimea, the Savoy, and royal residencies to Scottish bothies - we are confident they will stand up to the tests of your home.
Coordonnées de contact
Ouzledale Foundry, Long Ing Lane, Barnoldswick, BB18 6BJ, Barnoldswick, Royaume-Uni
- +44 (0)1282 813235
- enquiries@esse.com
- www.esse.com
4,4
Excellent
512 avis
A répondu à 90 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Esse lightheart
Beautiful craftsmanship, brilliantly well made cookstove… fab British company.
7 février 2026
Réponse : ESSE
We are pleased that you took the time to leave us a review. Thank you from ESSE.
Such a superb cooker
Excellent home delivery service and an excellent product. Our food tastes better and our home is warmer! Thank you.
12 février 2026
Réponse : ESSE
Thank you for taking the time to leave your review! We will share your feedback with the team. With best wishes, ESSE
Missing part in Order..No Worries!!
Well it was missing one of the order parts but hey I love the brand and my log burning 990 cooker. Esse had no quibble/query on sending through the missing order part so bravo!! great customer services!!
12 février 2026
Réponse : ESSE
We apologise for the inconvenience. Thank you for taking the time to leave us a review. With kind regards, ESSE.
Réponse : ESSE
Thank you.
Easy to use website and swift arival of…
Easy to use website and swift arival of product after order was confirmed. Payment by debit card was no problem.
30 janvier 2026
While the part I needed was quite…
While the part I needed was quite expensive, customer service is very good. The people I speak to at Esse are always polite and friendly and knowledgeable. Thanks, Michael
4 février 2026
Very quick efficient service.
27 janvier 2026
Excellent customer service
Slight problem with fitting a new oven door latch, but this was resolved in full, quickly by the team at ESSE. Even the postage costs were refunded. Excellent customer service.
25 janvier 2026
Technical assistance very helpful over…
Technical assistance very helpful over the phone. Problem sorted.
30 janvier 2026
Very quick and easy just a phone call…
Very quick and easy just a phone call and it was all sorted Arrived a couple of days later
22 janvier 2026
Esse brush is good quality.
The Esse brush I ordered is good quality and I’m pleased with my purchase. Esse sent my order out promptly but DPD failed to deliver on the allocated day, not Esse’s fault but still they were most helpful and the delivery issue was resolved satisfactorily. I would recommend Esse and will definitely purchase from them again.
29 janvier 2026
Buyer beware if you live in Australia
Buyer beware if you live in Australia. Their after sales service is slow, cumbersome and extremely frustrating.
29 janvier 2026
Réponse : ESSE
Thank you for taking the time to leave feedback. We will review with our distributor how we can streamline things to improve the speed of our aftersales service in Australia. Kind regards, ESSE
Quick and easy service was very good
20 janvier 2026
Easy ordering of spare parts
Easy web based ordering system for spares. Fast efficient delivery, met all my expectations
25 janvier 2026
Ordered parts and they were delivered…
Ordered parts and they were delivered well packaged within a few days. Straight forward and simple
17 janvier 2026
OK but expensive.
My replacement glass fitted well, but since I have out I could have had a piece cut to size at the local builders merchant for £15, instead of the £47 I paid for this one.
24 janvier 2026
Réponse : ESSE
Thank you for taking the time to provide feedback to help us improve our service. Kind regards, ESSE
Very good
Very good, well packed arrived in good time. Does exactly what it is supposed to do!
24 janvier 2026
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