estarli Avis 

Thanks, product delivered on time.

We had to call Estarli twice to check on the status of the two folding bike storage boxes we ordered as we did not receive any notification after receiving receipt of our order.

Beautiful bikes and great product. Customer service could be better, as whilst there were delays on our product being shipped we only received one communication and had to chase. Videos are all out of date and don't reflect the power gauge used on the bikes. Annoyingly as well none of the QR codes work on the packaging.

Good product, colour matched my 4 year old bicycle.
Restored to cycles original condition.

The is a review of the folding storage boxes for use in motorhomes. The bike itself is a really great folding bike and a super ride. We recommend the bike.

The order for the additional folding storage boxes was delivered on time. We have a brand new bike, which has the latest version of the seat post. This new post cuts through the box liner like a knife through butter. I'm told by eStarli that they will review this unexpected problem.

Key takeaway: if you have a new bike, keep the seat post loose in the box or take it out completely when you put it in the box.

Great customer service eStrali !

We recently purchased two estarli 20.7s and the whole experience was excellent from start to finish. We weren't sure which model we wanted to buy, so were able to arrange a test ride on both the 20.7 and 20.X which helped us to make our decision. Our queries were responded to quickly and, once we had placed our order, the build of our bikes was prioritised so they were ready for us to take on holiday. Having now had an opportunity to give them a thorough test on the lanes of Cornwall, we've absolutely no regrets on our decision to buy them and look forward to many more miles of fun! 🚴🏼‍♂️😀

The communication with the team was at times excellent, but also not very clear or precise. The main issue was around delayed delivery of my bike. I had to initiate contact once I realised my bike was delayed, by 2 weeks in the first instance. It was in total delayed by 2.5 months. Due to global issues around Iran war, I was sympathetic, but delays is a common complaint from other Estarli reviews, making me think they may have opportunistically used the war as an excuse. At any rate, when there were further delays, I always had to email first, then get an update later. I was very frustrated.

My bike, which is under warranty, has been in the repair shop for months because Estarli won't engage with the repair shop.
Not sure why Estarli provide any kind of warranty if they are then unwilling to assist a repair shop to repair your bike.

Very helpful support staff. Thank you

The company wanted me to provide a lot of personal details when ordering a simple replacement part but refused to give me any details about the part I was ordering

Great bikes, great customer service, even 2 years on from my initial purchase, would highly recommend

Excellent customer service, happy to buy a replacement bracket for rear light - they sent complete light and bracket for the cost of postage. Many thanks.

Although a bit more expensive than I anticipated- item arrived as expected. Yet to attach but looks simple.

The bike is great (estarli e20.7) but what has really exceeded expectations is the customer service after purchase. A wonderful company that I thoroughly recommend.

Great product! We bought ours at a show, taking the bike home with us with a promise that the Charger and tool kit would be despatched as soon as the team got back to base, along with an extras pack of a 12v charger and a couple of bags. Would have been 5 stars except we had to chase both the tool kit and extras package several rimes, they eventually arrived several weeks later.

Great service, very helpful and quick delivery. Very happy to find a British built electric bike that is ideal for our uses.. would highly recommend.

Very helpful fitting sprung seat to old folding E20.7
Thank you

Great bike, and was well looked after through the buying process.

For small wheels found cycling easy and running with 1 or 2 on the motor was a breeze only having to venture to 3/4/5 on some very steep gradients which they tackled well. Folds fairly easily although could be a little lighter when handling especially when putting into travel bags and lifting into a vehicle. Paintwork not as durable as it should be on what is a very hands on sort of cycle with folding etc.