estarli Avis 

Outstanding customer service

Excellent customer service in the ordering and delivery process and I'm dead pleased with my new bike and accessories

Excellent service by Lewis with prompt delivery.
Thank you.

Very quick response, fixed problem asap. Had a couple of issues, one with a switch failing due to water ingress (so bike kept turning off and on) and the stand had got loose. Both were resolved quickly by them sending parts to swap with an offer of a video if I needed help replacing.

I recently had the pleasure of dealing with Estarli customer service regarding my mountain bike, and I couldn’t be more impressed with the experience.

From the very first contact, their team was responsive, friendly, and genuinely helpful. They replied quickly to my questions and took the time to clearly explain everything in a way that was easy to understand. It never felt like I was being rushed or brushed off — they really listened and made sure my issue was fully resolved.

What stood out most was their professionalism and commitment to customer satisfaction. They kept me updated throughout the process and followed up to make sure everything was working perfectly afterward. That level of care is rare these days and shows they truly stand behind their products.

It’s reassuring to know that when you invest in a mountain bike from Estarli, you’re also getting dependable, supportive customer service. I would absolutely recommend them to anyone looking for not just a great bike, but a company that genuinely values its customers. Thanks Ben

Good communication, fast action and flexible with shipping. Pleased that I bought from Estarli.

Excellent service. Good product

After problems with trying to purchase on the website without any success I eventually decided to telephone which was extremely quick and the order was processed very efficiently.
The bike was delivered within a week and as yet due to the weather I have not used it yet.
My main reason for purchasing from Estarli was a friend who is a keen cyclist said it was probably one of the best cycles he had ridden.

Consistently excellent service.

Great response from estarli service department:

We bought an estali longtail in November 2025, great bike, but unfortunately the front light failed last week.
Ben in their service department immediately sent a replacement front light which arrived the following morning - what a star!

The electronics and lcd screen on my L20 stopped working. Support was very quick in sending me a replacement for the screen and it was straightforward to install myself. Very happy with my bike.

I had a broken front light and lose stand on my Longtail cargo bike (it’s had 18month of daily schools runs all year round with basically no maintenance) and when I contacted them about replacement parts they offered to cover under warranty. Couldn’t have asked for more. Parts have arrived and I fitted them easily. Thanks!

The products are such good quality and well designed. I love my e20.7 Comfort which I bought two years ago and I have just purchased the storage box to house the bike in my soon to be converted compact camper.

Excellent product as usual from Estarli. These bags will be perfect to transport the bikes in our motorhome.

A**. Bike purchased at a great price through cycle to work scheme. Excellent post purchase service. Today have taken bike back for a repair. Repaired for free and Estarli even replaced the pedals and a crank for free. Really great bike and fantastic service. Thank you!

I have had the longtail for 14 months now. We’ve had a few hiccups along the way but nothing that hasn’t been resolved by the after care team. The stand was wearing and loose so I thought I’d purchase a new one. To be told they’d replace under warranty. Lovely to be reassured the after care is there so we can carry on our daily commute safely.

After sending first email, I had an email to say it has been received and they will send another email to ask what the problem is. After submitting photos on the email to answer questions I was offered a new back wheel which I bought. After chasing dispatch a couple of weeks later, wheel was finally in my hands. Apologies from estarli for delay.

Excellent service

Customer service helped me sorce a replacement part and it was received the following day.

Estali have serviced my 4yo fold up EV bike. They have been nothing but helpful, gone above and beyond to get the bike back to me without affecting my commute.

I’m a massive fan of these bikes, they can get me up incredibly steep hills with a child on the back.

Rapid response time and delivery of replacement part