I recently complained about poor customer service. The following day I received a phone call from Estrali wanting more details, so I explained why I was unhappy, which the gentleman took on board a... Voir plus
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Lisez les avis des autres
After some initial issues with aquiring a paint colour match for my Estarli the company went out of their way to resolve the problem and successfully matched the shade of orange. All done in quick tim... Voir plus
We ordered an L20 2.0. There were a few hiccups with getting the bike to us, but nothing that couldn't be resolved quickly by a human which is a lot better than other companies nowadays. It was clear... Voir plus
City belter well engineered, comfortable and very easy to ride. Would recommend the air forks, suspension seat post, Dutch bars and 3 speed hub. Good quality brakes, paint and having a belt instead... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vélos
- Service de location de vélo
- Magasin d'accessoires de vélo
- Magasin d'articles de sports
Écrit par l'entreprise
The British e-bike movement. Founded by the Francis brothers in 2020, Estarli designs and builds e-bikes in the Chilterns. A self-confessed industry anomaly, Estarli deploys a lean engineering model by continually iterating their models. Estarli has a wide range of e-bikes including folders, hybrids and e-cargo. With quality assembly and empathetic customer service at its core, Estarli exists to help more people ride more. Let’s take charge.
Coordonnées de contact
Unite 1 Fernbright work, Berkhamsted, Royaume-Uni
- 01442817374
- help@estarli.co.uk
- www.estarli.co.uk
4,6
Excellent
813 avis
Demande des avis aux clients
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A répondu à 90 % de ses avis négatifs
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Excellent service
Excellent service
Customer service helped me sorce a replacement part and it was received the following day.
22 janvier 2026
Réponse de estarli
Just one of the many advantages of purchasing an Estarli bike from a UK based business. We aim to keep all our riders rolling. Happy Riding
Impeccable customer support
Estali have serviced my 4yo fold up EV bike. They have been nothing but helpful, gone above and beyond to get the bike back to me without affecting my commute.
I’m a massive fan of these bikes, they can get me up incredibly steep hills with a child on the back.
30 janvier 2026
Avis spontané
Réponse de estarli
Thank you....Thank you for buying into a company that exists not only to provide great e-bikes, whether your a commuter, cargo hauler or recreational rider, but that has been established to offer the aftercare support that allows you and all our customers to travel many miles, safely and reliably. Happy riding
Rapid response time and delivery of…
Rapid response time and delivery of replacement part
20 janvier 2026
Réponse de estarli
Hi John - As a UK based company we pride ourselves on providing a quick follow up service to ensure our Estarli community can keep on pedalling. Happy Riding
Superb bicycle
Chose the e28.X after talking with estarli at the NEC caravan & motorhome show and purchased through the Cycle2Work scheme. Ordered mid December and delivered mid January. Bike is really well made, rides very smoothly and looks good. Appreciated the tool kit and instructions for how to set up out of the box. Very pleased - thank you!
20 janvier 2026
Réponse de estarli
Hi David - Glad you found us at the NEC event and were able to make use of the Cycle2work scheme to purchase your Estarli e28.X. Hope you get many miles of enjoyment from your bike. Happy riding.
Have had my E20.8 for a few years now…
Have had my E20.8 for a few years now and have had no problems with it at all. I just get it serviced each year to keep it in peachy condition. I recently needed something from Estarli and it arrived a few days later. An excellent company to deal with.
20 janvier 2026
Réponse de estarli
Hi Annie - thanks for your feedback. You raise an important point that all bikes, electric or not, benefit from maintenance and servicing. Its why as a UK based company we pride ourselves on being able to offer ongoing support for our customers and their bikes via our head office or our extensive network of dealers. Happy riding
3 Estarli in the family and very happy with them
We bought our first Estarli folding bike in 2023 and shortly after a second. In 2025 we bought a full size 28.9. We've done over 5000 miles in total in bad weather, mud and extreme hills. We're very happy with the performance of the bikes and have had excellent support from Estarli. With a factory in the UK, any problems have been quickly resolved. And when parts wear out, they are typically not expensive to replace.
22 janvier 2026
Avis spontané
Réponse de estarli
Hi Steve
Sounds like you are really making great use of your Estarli bikes and it's always wonderful to know that a positive experience with one leads to another purchase. Here's to another 5000 miles. Happy riding.
Réponse de estarli
Hi Michaela
Glad we could be of assistance. Being a UK based business means that we are here not only to sell great bikes but also ensure that should issues arise, we are here to help you get back on the road / cyclepath / woodland trail or where ever you take your Estarli. Happy Riding.
Hi Team just sort note
Hi Team
Estarli E.27. as been very reliable from day one Enjoying every time go for a bike ride took it to wales in middle of some stormy weather even rode through a flooded road,it kept going impressive in the rain. looking forward to some Sunny Days 🙂
22 janvier 2026
Avis spontané
Réponse de estarli
Like you, we are also looking forward to some sunny days, but as you have clearly indicated, the Estarli bikes are more than capable of dealing with wetter weather. Here's to some sunny rides. Happy Riding.
Réponse de estarli
Hi Sophie. Pleased to hear you are enjoying your cargo bike. It is a superb option for hauling around everything from small kids to the weekly shop with a level of ease, comfort and dependability we pride ourselves on.
Ive had the bike for 2 weeks and it has…
Ive had the bike for 2 weeks and it has exceeded my expectations really powerful assist when you need it and very easy to manoeuvre when I use it around shops etc
I may change the handlebar to the swept back option that will give me a more upright position as I have neck problems.
Overall can't fault it
6 janvier 2026
Réponse de estarli
Hi John, really pleased to hear you are enjoying your new bike. Do drop us a line if you decide to change your bars. The option you are considering would certainly provide you with a more upright position.
Happy Riding
Rear wheel removal
Excellent help and assistance from Ben regarding removal of the rear wheel on the 28.9 ebike.
Very much appreciated.
16 janvier 2026
Avis spontané
Réponse de estarli
Hi Mark, we do pride ourselves on after sale assistance to ensure your Estarli experience is the best it can be. Happy Riding.
ALWAYS an absolute pleasure to deal…
ALWAYS an absolute pleasure to deal with!!!
A rare company that ACTUALLY care !!
8 janvier 2026
Réponse de estarli
Thank you Dave - This is the kind of review we love to receive.
Estarli ebike E29 Pro
Very pleased with Estarli bike E29 Pro. Very well put together with quality components throughout. Did have a little charging issue, but Estarli have very helpful UK service.
29 décembre 2025
Réponse de estarli
Hi Tony, thanks for your feedback. When there is an issue we pride ourselves on getting it resolved as soon as possible so you, like other satisfied Estarli customers can enjoy many miles of cycling on the excellent E29 pro. Happy riding
The staff were courteous and attentive
The staff were courteous and attentive, providing outstanding service. The design and quality exceeded my expectations, leaving me very satisfied.
2 janvier 2026
Avis spontané
Réponse de estarli
Thanks very much Margaret. We really appreciate the review and we're delighted you love the design - we put heaps of effort into the design and componentry and we build all the bikes here in Hertfordshire. Happy riding and please check out the riders club on facebook if you can.
Good product, but a bit of delay
There was a bit of delay in getting this order, but once I contacted Estarli, they were very helpful and quick to sort out the hitch, The e bike accessory arrived fast, and we are happy with the item.
22 décembre 2025
Réponse de estarli
Hi Lynda. Many thanks for your kind review and apologies for the delay. Now that you have the cargo bike accessory we hope you get many years of use from it and the bike. Happy Riding
Sorted problem
Problem at first, but great customer service once they realised there was an issue.
4 décembre 2025
Réponse de estarli
Thanks for sharing Lucy and glad it was resolved easily enough.
Brilliant service
Brilliant service. Lovely member of staff.
So glad I bought an Estarli.
2 décembre 2025
Réponse de estarli
Great to hear thanks Angela. Hope you have an amazing time on two wheels!
Love this bike and the company have…
Love this bike and the company have been super helpful with comms.
4 décembre 2025
Réponse de estarli
Thanks for sharing Mike - thats great to hear.
Thanks Estarli
Popped by to the Estarli HQ as I needed a few fixes to my 3 year old bike and couldn't be happier with the reception & service which followed.
Got a sneak preview also into the new bikes coming online too.
Some fabulous new additions we just wish there could be a trade in option ! 🤩
11 novembre 2025
Réponse de estarli
Sorry Lloyd, your review doesn't seem to have been answered. Lots on new options since your visit last year and whilst we don't do trade in options we may have a ex demo deal or two!!
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