Estée Lauder UK Avis 

Spent a lot of money and clicked to get my free samples. When the order arrived, no samples. Contacted customer services and was given the response of we apologise but the samples are only available whilst stocks last. I had spent enough money to have 5 free samples and it seems strange that all 5 were out of stock. Why not send an alternative or at least an email or message to apologise and explain. Or alternatively send them once they do come back into stock. Nothing apart from an apology was offered. Really poor and not what I would expect from a premium brand. I would have been completely happy if the samples were not offered in the first place (5 stars) but to offer and then not fulfil was disappointing. Will not be buying direct again and has made me think twice about brand loyalty.

I want to express my concerns regarding in store service. I have booked appointments on 6th of June in Boots, Waterloo station with Estee lauder beauty counter for:
1. THE BEAUTY SLEEP GLOW
2. THE EYE BRIGHTENER
3. THE FLAWLESS FACE
When I arrived, there wasn't no one. Boots staff member said that Estee Lauder beauty counter not here, she called sick and there no one who can make for me booked service. I spent time and money for travelling for no reason. No one informed me that my appointments will be cancelled.
I booked again appointments on 7th of June in
EL John Lewis London 300 Oxford Street
LUXURY SKINCARE EXPERIENCE and LEARN A NEW LOOK. I was very disappointed again with beauty counter customer service. From the beginning when I arrived, she wasn’t happy that I came. She asked me to show her proof that I have with her an appointment. She did for me first an appointment for 10 minutes, even dough in booking said that an appointment will last 30 minutes, but second appointment she refused straight away. She said that they don't put any make up after luxury skincare. She gave me few small paper samples and was waiting when I will leave the store. I booked appointments because company provide this service. I spent my time and money for the travelling and expected that I will get good customer service and will be able choose in future skincare for myself that will suit me, but instead that I had a very horrible experience and customer service, when beauty counter just was waiting how to get rid of me. I won’t book any future appointments in store and won’t use Estee Lauder service.

Daniel was a very helpful agent over the phone. They made sure I was happy with the products I purchased.
My mother and I will still be loyal customers to this brand.

Recent bought 30ml brightening serum and there is literally 2 pumps and it’s gone rip off product for £75.00

I want compensation

Extremely useless customer service online and whats app! Waited over 40mins for an answer! I had bought some items online over £100. There was a free gift offer. The gift did not arrive as it was out of stock by the time the order reached the warehouse! I asked for any replacement as this was not acceptable.
After waiting for over 40mins,on the chat helpline, the only solution they had was for me to return my items!

My son recently purchased a bottle of Tom Ford from John Lewis online what he received was questionable and defective.
Unable to address his complaint and him being sent to a store an hour away nothing was resolved.
I took this to the Estee Lauder Customer service team who dealt with this matter.
Having worked for this company in the past for many years I had every faith they would address this and they did. Estee Lauder Companies continue to serve their customers to the highest standards. My son is happy and I'm assured that my time with this company was worth it's weight in gold. Big thankyou to Estee Lauder/ Tom Ford customer service.

An absolute shambles of a company. My wife bought £115.00 worth of products online and now these clowns can find no record of her purchases even though she has the screenshots talking with their so called customer service. Avoid this company at all costs. Considering they are a massive world wide company they have absolutely no idea how to deal with customers.

ABSOLUTELY DISGUSTING AND OUTRAGE

Walked into the cosmetic company store wembley today afternoon I was genuinely mortified by how a staff member was on the shop floor in tears. I genuinely felt really sorry and bad for the young lady In the store today who was trying to serve customers and hold herself together.

When I asked the young lady if there was another staff member who is able to help her she replied back very politely holding back her tears stating that unfortunately it was just her today at the store. Normally this Asian lady serves me very well and always has a smile on her face she has fantastic product knowledge which has always driven me to the right direction of my purchase, and I have never ever seen her this way. It was very disgusting to see a member of staff left in this situation. I can't comprehend how a member of staff was left on her own and how the company would allow this.

I hope that the company look into this matter and ensure the well being of their staff, as it's not nice to witness another person being shattered.

The rewards scheme is a total scam!

I’ve been an Estée Lauder fan for over 30 years and in the last few years I’ve started to buy directly from them. The first reward I didn’t receive as they stay it’s subject to their stock and terms and conditions. Just before Xmas when my pints were about to expire I bought a lip envy balm and claimed my free full size moisturiser (I was in the top level for points) and guess what? They sent me a sample!!!! This time the excuse is that I didn’t claim the reward at check out.

Customer service is shocking and it’s taken me two weeks to get hold of someone to be told this. After being verbally abused and chased by a member of the Estée Lauder team at Liverpool airport earlier this year and a horrible time then with their customer service team where I had to be investigated and was told that ‘I wouldn’t get free stuff’ and now this experience of their customer service I wont be spending my money here

Item didn't arrive in time for Christmas. Estée Lauder took 3 days to dispatch the item so it was never going to arrive. I wish I had read the reviews on here before ordering. Very disappointed and will not use again.

STOP SPAMMING ME WITH TEXT MESSAGES - I HAVE UNSUBSCRIBE AND BLOCKED THE NUMBER NUMEROUS TIMES

Ordered wrong colour as a gift so needed to return. 3 weeks later, many phone calls and an online chat and I'm still waiting for my refund. Won't be buying from this company directly again.

Ordered for next day delivery, at around 11am, with cut off time of 4pm. Item not despatched, until the next morning, so obviously did not arrive the next day. Had to spend a lot of time waiting on online chat to claim a refund for the delivery charge. Online chat advisor said "there is no need to worry, the item will be with you tomorrow." 2 days later, I'm still waiting for the item. Appreciate that delays happen, but customer service could be greatly improved.

Awful company do not look after their staff. I was bullied when working for their company and I was not protected, no official training, HR are disgustingly rude and unprofessional over the phone, pay was completely messed up which left me looking for ways to eat and live…..
unprofessional uncaring company for staff and products….. I would advise never to work for them ….. left destitute and massive anxiety….. high managers do not care either….. just deny allegations and carry on treating people badly……

Tried two different best selling Estee lauder mascaras and they were a waste of my money. Both were packed with mascara and filled the brush far too much.
I wiped the mascara off the brush several times and ended up with no mascara on the brush at all.
Quite expensive and after trying two types I will not buy anymore.

Having been an elist member with Estée Lauder since this loyalty program started. I have always been happy with the birthday gift which has consisted of a cosmetic pouch/purse containing a selection of small items of skincare creams/serums/gels etc. This year I was sent a single mascara, something I don’t use. Not even the option to choose for example a face wash of similar value. Customer service online chat also dreadful. Had no chance to respond further as chat was ended abruptly.

So I ordered from Estee Lauder before I read all the reviews and saw the very low score on trust pilot. I was quite worried to say the least but everything came on time packed beautifully and I got a lot of extras beyond what I had paid, partly through a deal they had going on and through free samples they added for me. I can honestly say I got my moneys worth and more. I'm so happy the day wear face cream, the advanced night repair serum and the eye gel are exactly as they were in the free samples I got in store when I got the double wear foundation (actually stays all day and doesn't go weird on my combination skin) I wanted to put a review here and I'll be adding one to the Estee Lauder uk trust pilot because though I can't speak for others experience but mine was exactly the kind of service I expected from a luxury brand and it honestly exceed my expectations too. Everything was packaged so nicely, that really matters to me after so many times I've bought products form other places and they have came leaking or damaged because of poor packaging. I'll definitely be purchasing again without a doubt. Thanks Estee Lauder I look forward to adding your products to my skincare routine and having a better try on of all my new makeup. I have copied this from my other review of Estee Lauder as a whole but it was to save time and there was 2 trust pilot review pages for the company one here for the UK and another just as Estee Lauder.

Purchased the Estée Lauder bb cream at a cost of £45. Definitely won’t be buying again. Goes patchy on my skin and just looks awful. I’ve always used double wear and on the advice of the consultant purchased the bb cream as a lighter option for summer. Wish I’d just gone with my usual foundation. I usually love Estée Lauder products.

They test on Animals as they sell in China
I used Estee Lauder but since I have found out they TEST on Animals. I used to think they were "designer" they are a sham morally, and ethically. You can't continue to support companies who by law have to test on animals in CHINA, don't use make-up that is sold there :( THERE ARE OTHER OPTIONS, CHOOSE VEGAN, ETHICAL BRANDS

I can see this is a company that doesn't give a s*** about its customers they own Jo Malone who I have had an outstanding issue with, at the bottom of my trustpilot review for there Jo Malone they disingenuous ask me to get in touch, I did and still no response?