Dior Avis 

I bought a bottle of joy and the spray mechanism broke leaving me with half a bottle of perfume I can’t use. I could provide a receipt so they wouldn’t help me. Not impressed at at all. The perfume isn’t cheap. Couldn’t they have sent me an empty bottle so I could try to transfer it. No - just a flat no

I know some brands have a “we don’t need to sell” attitude, but I don’t understand why they don’t train or monitor their staff better.

The curly-haired young girl was very friendly and smiling with the customer before me, but when it was my turn she didn’t even make a single recommendation. I wasn’t happy with the coverage of the foundation I tried. She could have suggested a concealer or something else — I was actually open to buying more.

I usually just buy online anyway, or when I go to Boots they’re much more helpful.

If their job is just to stand at the till and sell products, they should say so from the beginning so they don’t waste people’s time.

I placed an order for an Anniversary gift for my husband totally over £250. The delivery was allegedly delivered to me, however the package was left at the front of my house.

I contacted Dior to inform them that the courier has advised delivered, however it hasn’t been. They then ‘looked into this’ and ultimately told me because the delivery driver could prove he had been to my location that there is nothing they can do.

So now I have no package and a large bill to pay.

The customer service is slow and has no care! I’m absolutely livid given the amount I spend with this company to just have been told to accept that I’m not getting the package because the delivery driver must be telling the truth over me!

Have sent multiple emails and text messages to Dior regarding my return and refund but have not heard back form them in months. I send an email or message out every now and then and have even called them but no response. I was supposed to be receiving help from Norah but ever since I returned my order she has gone silent.

If I could leave zero stars I would. Have had the most horrendous “customer service” experience with Dior. For what is a premium brand I am most disappointed and will never buy from them again.

My order totalling £276 was not delivered. I reported this immediately and was ignored. After 2 weeks of emails and online contact submissions being ignored I reported this to PayPal. PayPal allowed Dior time to respond. They eventually responded on 20th May (one month after I paid for the order) to say they have refunded me and I would have the credit within 3 days. By 27th May I still had no refund so called them. I was basically called a liar and told I needed to go and check my account as they had refunded me. I insisted I hadn’t received the money and was told to wait 48 hours and someone would get back to me. Shock horror….no contact AGAIN!

Anyway, it’s now 31st May and PayPal have actually refunded me as Dior did not deal with this themselves.

Absolutely disgusting behaviour from a worldwide brand. I will not shop with them again and will also boycott related brands.

**** AVOID UNLESS HAVE TIME AND MONEY TO WASTE ****

On 30th March, I purchased e-vouchers to be emailed directly to my friend on 29th April as a birthday gift.

The e-vouchers never arrived despite Dior debiting my credit card on 30th March (5 weeks ago).

Customer Services do not reply to any emails nor return phone calls with any updates.

The standard response is “your issue is under investigation”….

What is there to investigate? Dior took my money on 30th March and did not supply the product purchased….. the outcome of the alleged investigation, in my view, is theft!!!

No accountability, shambolic service & outrageous ethics!!

A prestigious brand that spends $millions on advertising which is likely funded by customers who are being robbed.

** SIMPLY DISGUSTING DIOR **

I returned two orders in full weeks ago, DPD proof they’ve been received and no refund, no emails, can’t get through in the phone. It’s basically theft. You have my money and your products not sure how this allowed?

Placed an order for a set of items and when i opened the parcel, 2 of 3 items were missing. Paid so much money for nothing. I ve been emailing them since February and its almost May… no solution
I have sent emails, video proof of opening my package… nothing
They do not take accountability or responsibility for anything. Their customer service is an absolute joke!!
Stay away from them!
I wouldn’t recommend them to anyone

Simply put: there is no customer service at Dior. I placed an order on Dior.com and upon confirmation I saw that my address had not been updated. I have been holding and listening to your recorded messages since I placed the order this morning. Do you ever answer your phones? If you do not answer your phones, then at least let the customer know how much time they will waste listening to the awful messages and awful music. My order is set to go to the wrong address due to your website not updating my details as requested.

I actually quite liked the product I bought from Dior. However I have just came across some distressing content about animal testing including beagles and I am shocked to discover that Dior is not a cruelty free brand which disgusts me. Will never buy from again.

Parcel was handed to another resident - even though I was in and there’s a secure parcel room in the building - now 3+ weeks after this date and Dior are still disputing my complaint. Refusing replacement or refund. Claimed to have raised an in destination with DPD ( who have confirmed no investigation has been raised) and then emailed stating deliver shows you received the parcel - even though I’ve emailed them proof they have it to another person with a clearly different surname. For such a big company their customer service is the worst I’ve experienced. Will not be purchasing from then again.

Dior need schooling in customer service. No class, No care, just generic email response that didn’t make any sense to what I complained about. Just a long message about how great they are. The word narcissistic springs to mind, no accountability no advice no help just self promotion.

I’m so disgusted with the attitude of Dior customer service. I spent over £80 on products in Brent Cross which happens to be over 40 miles away from me and I was driving back home. The woman gave me the wrong bronzing stick I specifically requested number two even after we tried it on and she said it was a good colour on me. Stupidly, I didn’t look at the bag when I got home. I found out that she’d given me number one for very fair skin.

I call customer service who told me there’s nothing they can do except wait for me to receive a return envelope to send it back once they receive it they will send me the right product out

How disgusting no apology nothing. For somebody that’s going through radiotherapy and has to be doing this five days a week it was my one day that I ran into the store to get something to make me feel better.

And disgusted and I should’ve looked at the reviews in the first place. How can you do something like this to somebody that’s going to be such a dramatic life change

Shame on you, Dior!!!!

If i could give 0* for Dior Beauty Product Packaging Quality i could.

They have lost me as a customer for good... never again .

I'm suprised a company like Dior would do these things but not only did I order in November, a 200ml Sauvage EDP bottle directly from their website, they sent a 100ml Parfum (weaker smell/strength and smaller size). I contact customer service who reply slowly and then they say they can't help, they think they sent the right item...I literally have black and white evidence of the order confirmation and what I received and I emailed this to them. I wouldn't expect this from Dior at all, maybe from Primark yes.

This company is absolutely shocking, my order was placed in December and I’m still to receive my order, I’ve emailed on several occasions with no response. Avoid at all costs!

Appalling customer service. I tried returning an item, got an email saying I would be sent the return label within 30 minutes. No label arrived. Emailed again and got no response. I went on chat this morning, got connected to "Victoria". I told her the issue, guess what? The chat got disconnected. I am now stuck with a package I dont want so am £180 out of pocket. I will stick to using Boots from now on.

I have placed an order for a perfume,Vanilla Diorama and I was so excited about it,nothing to do with the notes,I cannot smell the vanilla at all,it is a very plasticky smell 😢I’m so disappointed as it was quite expensive

⭐☆☆☆☆ – Extremely Disappointing Experience with Dior Customer Service

I ordered a brooch from Christian Dior last Thursday as a birthday gift for my best friend. The website clearly stated a 3–4 working day delivery, which is why I did not choose express shipping.

Three days later, my order was still marked as “placed” with no processing update. After contacting customer service, I was told the item was not available in the warehouse and that they were waiting for confirmation from a boutique in Paris — something that apparently takes several days.

I was later informed by another agent that my order would definitely not arrive by Friday, meaning more than 8 days after purchase, and that this was somehow my fault for not choosing “fast delivery.” This is unacceptable when standard delivery is advertised as 3–4 days.

I contacted Dior again to ask if the item could be delivered to Lisbon, as I am travelling there, and was told I couldn’t change the address. As a last attempt, I asked if the birthday recipient — who is currently in Paris — could simply pick up the already-paid item from the boutique. The answer was no, with no reasonable explanation or alternative solution.

The only options offered throughout this entire process were to order something else or cancel my order.

For a luxury brand, this level of disorganisation, poor communication, and lack of accountability is shocking. My partner has ordered from Dior many times before, with deliveries arriving within 24–48 hours, which makes this experience even more disappointing.

This was by far the worst customer service experience I’ve had with any designer brand. Dior failed to meet its delivery promise and took no responsibility for it. Unless this is addressed properly, this will be the last time I purchase anything from Dior.

Scumbag, i order items and paid for a next day delivery ... near a month and still not receive the item. Their website continue scamming people and getting worst and worst
costumer service ? unprofessional at all and rude.