First time using them and the experience was good. I have booked two 'fit to fly pcr' tests through sampling site in Cardiff Asda car park for my parents on Sunday morning around 10:30 and the result... Voir plus
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Établissement
Changer d'établissementCapital Retail Park, Leckwith Road, CF11 8AZ Cardiff, Glamorgan, GB
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Lisez les avis des autres
Quick, hassle free and fast results
L'entreprise a répondu
The people carrying out the test stood too close
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My self and my husband booked the tests separately , on line appointment made email confirmation went for test at a drive through site all done and checked by the staff my result was back in by 330 am... Voir plus
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À propos de l'entreprise
À propos de Eurofins - Cardiff
Écrit par l'entreprise
Eurofins. World Leader in Testing for Life.
55 000 employees. 900 laboratories. 50 countries.
Eurofins Scientific is an international Group of life sciences companies that provide a unique range of analytical testing services to clients across multiple industries.
The Group believes it is the global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.
With 55,000 staff across a network of more than 1000 independent companies in over 50 countries generally specialised by end client markets and operating 900 laboratories, Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as develop and carry out innovative clinical diagnostic testing services.
As one of the most innovative and quality-oriented international companies in its industry, Eurofins is ideally positioned to support its clients’ increasingly stringent quality and safety standards and the increasing demands of regulatory authorities and healthcare practitioners around the world.
If you are looking for our COVID-19 Response, click the below links
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Coordonnées de contact
Capital Retail Park, Leckwith Road, CF11 8AZ, Cardiff, Glamorgan, Royaume-Uni
4,6
Excellent
117 avis
N'a pas répondu aux avis négatifs
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Réponse de Eurofins - Cardiff
Hello Philip,
Thank you for taking time to leave us a 5 star review. We really do appreciate this.
Kind Regards,
Sandra at Eurofins.
Experience was good.
First time using them and the experience was good. I have booked two 'fit to fly pcr' tests through sampling site in Cardiff Asda car park for my parents on Sunday morning around 10:30 and the results arrived just before midnight on the same day. You need to register and login to trustone website or download the trustone app to see your results and download the 'fit to fly' certificate. Hopefully this will be the case again if I have to use them again the future.
Although I would say I was hesitant booking with them after reading some worrying reviews over here.
10 février 2022
Avis spontané
Réponse de Eurofins - Cardiff
Hello JT,
Thank you for leaving us feedback. We are happy to hear that your parents had a quick turnaround on their results.
Kind Regards,
Sandra at Eurofins.
The people carrying out the test stood…
The people carrying out the test stood too close
7 février 2022
Réponse de Eurofins - Cardiff
Good Morning Catherine,
Thank you for your review. We apologise for any issues that you had with your test. If you would like to discuss your experience further with us, please contact us on 01925 980595 or covid19administration@eurofins.co.uk.
Kind regards,
Pauline at Eurofins
Happy with the service
Hi, I used the site in Cardiff for my test, friendly staff, good clear explanation of the process & I was seen at my appointment time, no undue waiting. Results arrived when I was told I could expect them. I also used the call centre again great service. I needed to change my appointment for my pre travel test and it was quickly done.
Angela Whittaker
31 janvier 2022
Réponse de Eurofins - Cardiff
Hi Angela,
Thank you for your review.
I am very happy to see your great review. This is exactly the kind of service we should be providing. We thank you for the 5-star review and hope we can help in the future.
Kind regards,
Robert at Eurofins
Excellent service
31 janvier 2022
Réponse de Eurofins - Cardiff
Hello,
Thank you for taking the time to leave your review.
We appreciate your kind comments and hope we can help again in the future.
Kind regards,
Robert at Eurofins
Excellent and quick service
30 janvier 2022
Réponse de Eurofins - Cardiff
Good morning Lee,
Thank you for your 5Star review and feedback it is great to hear that you found the process excellent with quick service.
We hope we are able to help you with your future travel plans.
Best Wishes
Pauline at Eurofins
Very quick PCR result and no problem…
Very quick PCR result and no problem using it to fly to Austria
29 janvier 2022
Réponse de Eurofins - Cardiff
Good morning Kimberley,
Thank you for your 5Star review and feedback it is great to hear that you found the process easy with a fast turnaround.
We hope we are able to help you with your future travel plans.
Best Wishes
Pauline at Eurofins
Réponse de Eurofins - Cardiff
Good morning Carol,
Thank you for your 5Star review and feedback it is great to hear that you found the process easy and efficient with a fast turnaround.
We hope we are able to help you with your future travel plans.
Best Wishes
Pauline at Eurofins
Réponse de Eurofins - Cardiff
Hello Samantha,
We appreciate you taking time to leave us a review. It is good to hear that you found we offer a quick, efficient service with a quick turnaround on results.
Regards,
Sandra at Eurofins.
Poor customer service
My self and my husband booked the tests separately , on line appointment made email confirmation went for test at a drive through site all done and checked by the staff my result was back in by 330 am my husband not when I checked his account he had not paid for the test . We rung trust one in the morning no help at all had to repeat test if flying that day would have not been able to . Their system should never allow the test to be done and staff check your details with out the non payment being identified could have been a disaster for us
26 janvier 2022
Réponse de Eurofins - Cardiff
Hello Sandra,
Thank you for taking time to bring this to our attention. Unfortunately we would be unable to check your husbands account at this time to investigate this.
Please have your husband contact us via our webpage to allow us to resolve this for him.
https://www.traveltesting.eurofins.co.uk/contact
Kind Regards,
Sandra at Eurofins.
Ordering the test was simple enough
Ordering the test was simple enough, the test itself was simple to do. The results were quick, within 24 hours, as promised. The person who oversaw the process was only wearing a cloth mask, the only form of PPE! We thought that maybe he should have more to protect himself and the people going to get a test.
25 janvier 2022
Réponse de Eurofins - Cardiff
Hello Sacha,
Thank you for posting a review. We appreciate the time you took to let us know about this.
We pride ourselves on maintaining the highest quality standards for our customers, on this occasion we are sorry to hear that full PPE was not worn on this occasion. This will be fed back to management for them to action.
Kindest regards,
Sandra at Eurofins
Rapid, professional, efficient
The test I booked before my trip did not arrive in time. I got an appointment very swiftly at Eurofins test centre, the cheapest price on the market, got the result within 12h.
I had used them before for a home test kit (which had arrived in time), and the result also came back the following day.
Rapid, reliable, affordable, higly recommend them.
24 janvier 2022
Réponse de Eurofins - Cardiff
Hello,
We are delighted that you found the whole process from start to finish to be straightforward, that you consider Eurofins to be value for money and had a quick turnaround on your results.
Thank you for the 5 Star Review.
Sandra at Eurofins
Very good
Very good, efficent, on time. hopefully will not have to use it again but if so, will use it with confident... not like some others
24 janvier 2022
Réponse de Eurofins - Cardiff
Hello Gail,
Thank you for your review! We are happy you found the drive thru at Stamford straightforward and were happy with the turnaround.
Kind Regards,
Sandra at Eurofins
Everything went smoothly
Everything went smoothly, we’ve got the results less than 24 hours.
24 janvier 2022
Excellent service and quick result.
24 janvier 2022
Really friendly staff and very fast…
Really friendly staff and very fast results, have used their travel PCR service 3 times without any issues!
24 janvier 2022
Quick and easy process
Quick and easy process. In abs out in two minutes. Very friendly staff. Would highly recommend. Results received in less than 24 hours.
24 janvier 2022
Shed used as test centre. Could do better.
All OK. But the shed being used as the resrcentre in the car park could have been more noticeable and more inviting.
It was a shed.
24 janvier 2022
Straight forward and easy done on both…
Straight forward and easy done on both time’s, location was good and found easily
24 janvier 2022
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