I bought Light Duty Drawer Runners to repair some old furniture and I don't know how old it is. The runners were not only a perfect fit, but an improvement as they had ball bearing slides, whereas th... Voir plus
L'entreprise a répondu
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Ordered a concealed runner for kitchen cupboard on the Friday morning 1100hrs. Really good price and because it was urgent I requested Royal Mail 24hrs, hoping to get it Monday. Parcel arrived this mo... Voir plus
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HF64021SCB ordered these hinges for 2012 sharps wardrobe doors as they have 48mm hole spacing tbh I think it is 50mm but I not a DIY expert and hoped for the best and they fitted - easier if you have... Voir plus
L'entreprise a répondu
I needed to add on my online order. After a quick phone call, it was all sorted , I just had to make another online order, send an email explaining the situation and my delivery charge was refunded.... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Quincaillerie
- aussi dans
- Atelier de réparation de camping-cars
- Fournisseur d'éléments de fixation
- Fournisseur de vis
- Magasin de rénovation
Écrit par l'entreprise
Eurofit Direct specialise in Furniture Fittings and Components in the UK - products such as table legs, drawer runners, concealed hinges, cupboard stays and various other fittings - all available to order 24 hours a day via our online store.
Coordonnées de contact
Euro-Fit Systems, Barmston Road, HU17 0LA, Beverley, East Yorkshire, Royaume-Uni
- 01482 714488
- sales@eurofitsystems.com
- www.eurofitdirect.co.uk
4,7
Excellent
5 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
5 stars
I’m giving 5 stars to this company because of their reaction to an incorrect delivery.
No delaying tactics, a quick call to Eurofit, a pic of the items emailed to Eurofit, I had my correct items the next day, and, Eurofit told me there was no requirement to return the others.
That is excellent customer service!
6 janvier 2025
Avis spontané
Réponse de Eurofit Direct
Excellent to hear you were happy with the service provided! We try our very best to help in any way possible, even if things don't go to plan! We are glad you received the correct product and thank you for the review.
High quality
High quality, best price around, just a small trim to fit, fast delivery, perfect 👌
6 janvier 2025
Réponse de Eurofit Direct
Brilliant to hear you were happy with the product provided! Thank you for the review.
Very helpful staff
Very helpful service today from the Sales staff. Advised on selecting the correct product and the ordering was straightforward and simple. On collection, staff again helpful. Warehouseman checked my order against the parts I was replacing to ensure they were compatible. Very good customer service. Also, good quality products at an excellent price.
10 janvier 2025
Avis spontané
Réponse de Eurofit Direct
Fantastic to hear you were happy with the service and product provided! We try our very best to give every customer the best experience and any help we can. Thank you for the review.
The first delivery driver that actually…
The first delivery driver that actually rang our bell. Bloody amazing they actually looked for and found it and used it that is the amazing part!
2 janvier 2025
Réponse de Eurofit Direct
We are glad to hear that your delivery was a superb experience! Thank you for the review.
No issue with products or dispatch but…
No issue with products or dispatch but your returns process is not competitive with other offerings and overly manual
3 janvier 2025
Réponse de Eurofit Direct
Thank you for the review, we are glad to hear you were happy with the product received! Unfortunately, due to the amount of information needed to return the item and process a refund, at current, this is the best way for our system to process returns, however, we will take this comment into consideration and as we are always striving to improve our company, we will look into an easier alternative for customers to complete this process.
Réponse de Eurofit Direct
Brilliant to hear you were happy with your order! Thanks for the review.
Very good quility
Really good quality product that arrived in good time (heavy duty drawer sliders)
Very pleased with the price too.
Product description and information was really useful in helping choose the right item.
6 décembre 2024
Réponse de Eurofit Direct
Fantastic to hear you were happy with the heavy duty drawer runners! Thanks for the review.
Réponse de Eurofit Direct
Brilliant to hear you were happy with the product and service provided! Thank you for the review.
Good product at a good price with fast…
Good product at a good price with fast shipping
9 décembre 2024
Réponse de Eurofit Direct
Fantastic to hear you were happy with the product and service provided! Thank you for the review.
Réponse de Eurofit Direct
Brilliant to hear you were happy with your order! Thank you for the review
Excellent product and a wonderful…
Excellent product and a wonderful service, can’t recommend highly enough
12 décembre 2024
Réponse de Eurofit Direct
Fantastic to hear you were happy with the product and service provided. Thank you for the review, much appreciated!
Precise description
Items descriptions were very informative and precise diagrams with all measurements. Prompt next day delivery
13 décembre 2024
Réponse de Eurofit Direct
Fantastic to hear you were happy with the product and service provided! Thank you for the review.
Excellent product and delivery time
13 décembre 2024
Réponse de Eurofit Direct
Brilliant to hear you were happy with the product and service received! Thank you for the review.
Réponse de Eurofit Direct
Fantastic to hear you were happy with the product and service received! Thank you for the review.
Nice and local company to Hull
Nice and local company to Hull, I had been looking online and they were just in Beverly so that was good. The draw runner’s I bought were great and worked really well. Good price too.
5 décembre 2024
Réponse de Eurofit Direct
Brilliant to hear you were happy with the products received! Thank you for the review and for using use, we hope you continue to do so!
Réponse de Eurofit Direct
We are sorry to hear that you have not received your order to date, however, i have checked your order and as you placed your order on 04.12.24, after our cut off point this was not dispatched until the next day which is stated on our website and you used our couriers up to 5 day service, which to date is still within this service, this give the courier service the full 5 days and if you still have not received your items, we will make a formal complaint and locate your parcel.
Positives
Positives: Easy to order, looks like a good product.
Negatives: When you pay extra for next day delivery, you expect it the next day, not two days later; Calculation page doesn't necessarily give realistic advise (in my case, it said the doors were too heavy).
Overall positive experience with few buts.
4 décembre 2024
Réponse de Eurofit Direct
Thank you for the review, we are sorry to hear that your parcel did not arrive when requested, if you email our sales team we can put a formal complaint with the courier service. Regarding the Stay calculator, sometimes it depends on the measurements put in, but if you call or email our sales team they are more than happy to help with finding the correct stay for you.
Réponse de Eurofit Direct
Fantastic to hear you were happy with the product and service received! Thank you for the review.
Delivery was late and item sent was not…
Delivery was late and item sent was not what I ordered!!
2 décembre 2024
Réponse de Eurofit Direct
We are sorry to hear this, i can see that my colleague has dealt with your order and has rectified the issue, we apologies for the wrong item being delivered and thank you for your feedback.
Réponse de Eurofit Direct
Brilliant to hear you were happy with the service provided! Thank you for the review.
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