Evans Halshaw - Citroen and Vauxhall Mansfield Avis 

We got a Citroen e-C4 on PCP from Evans Halshaw Mansfield in 2022 and received an text message this March to come and talk about the next car we could get as we were close to the end of our 4 year deal (which was due to finish in September 2026). When we spoke with a sales adviser we were told that as the Car was not due to be worth the minimum value it should have been , that we should a voluntary return as we had paid more than half of what we owed in the contract, and that it wouldn't cost us anything. I questioned this at the time and was assured by the sales adviser that there was no negative consequences to us financially. I received the new eC3 Aircross we ordered on Monday and gave back the old eC4 on Friday . Today I had £579 TAKEN from my account with no notice or email to explain fees or nothing on my My Stellatis Financial services account . After ringing Stellatis I found out that I had been charged, Not for anything wrong with the car I returned or going over milage agreed , But for the vehicle being collected form my house (£175) , a inspect/admin fee , (£61) , and a final payment of ALLOY insurance (£316+ remaining months). So due to being talked into the sale before the end of the contract it has cost me nearly £600. Cannot find any mention of ALLOY insurance in my finance agreements online and nothing that specifies part of my monthly payments was for this . But all of this would have been visible to the sales rep on the account.
Would highly recommend avoiding Evans Halshaw Citroen Mansfield as it seems they will not tell the whole truth about what's the penalty for an Voluntary return is.

Great customer service

After collecting car (12/05/2026) from service, not washed/vacuumed (complimentary as promised) and hand brake not on, I was told to return at a later date to fit a temperature sensor. When driving home I noticed 3 diagnostic lights still on. Phoned to complain about all issues. Told all would be resolved when sensor fitted. Took car in (18/05/2026) and asked to leave all day to sort everything including wash/vacuum. Car was in the garage a total of 8 hours. When I collected it, it still hadn’t been washed or vacuumed. So in 8 hours they fitted a sensor that had been delivered the previous week. Might not seem like a big deal but its put me off using for its third service/MOT next year.

I have been visiting the previous Evans halshaw on old mill lane for a number of years and pleased to have the same service and staff.

Very professional. Excellent communication and customer service. Happy to recommend to family and friends

A Very welcoming experience. All went smoothly and efficiently. Thanks again.

Genuine and friendly service advisors

Respectfully & professional staff, would definitely recommend

A lot off the system want shaking up they need a good receptionist to answer the telephone when people phone up just try and get though to your service department for a big company it is so bad we’ll I though they were a good company I’m doubts about it now

Not informed the Peugeot garage had moved sites, when I turned up for MO T, so was informed where to go.
When I drove to new Peugeot garage, nobody around in reception. After a while was told I needed to go to the Citroen garage next door!
All this could have been avoided if I had been informed of where Peugeot had moved to, and exactly where I needed to take my car for MOT, when I booked it in on phone. Or by email.

I bought my BMW from Evans Halshaw on Saturday, 18th April, after visiting on a whim to see if the car would suit me. After spending a couple of hours with the salesperson, Will, I decided it was the right car for me. We agreed on a price, and I took it for a test drive. Initially, the car drove well, but once I got onto a dual carriageway, it felt slightly sluggish. As I had never driven an automatic before and was coming from a 2.3-litre car, I assumed this was something I would simply need to adjust to. The sales manager and Will also took the car on a separate drive and agreed.

However, after driving the car for a few hours, I began receiving repeated battery fault notifications both in the car and through the BMW app. I contacted Evans Halshaw on Monday, less than 48 hours after purchase, but was initially told they couldn’t inspect the car until Friday. After explaining that I urgently needed the issue resolved as I was going away for the weekend, they agreed to see the car on Wednesday. By 5pm that day, they confirmed it was a battery fault and they needed Sales to approve a battery replacement.

As It was just a simple battery fault I was told it would be complete for Friday tea time. i left the car with them for repair and planned to collect it on Friday. When I called on Friday for an update, I was told the replacement part had been ordered but had not yet arrived, and I was promised a callback within an hour. No one called back, and when I attempted to contact them again at 5pm, despite the dealership being open until 6pm, my calls went unanswered. I ended up taking the train as I couldn’t contact the dealership.

On Monday morning, I called again, only to be told that the battery had not actually been ordered because sales had not yet approved the replacement cost. I explained that I urgently needed the car back as I was travelling for work on Tuesday. Later that day, I was informed the car should be ready by teatime. However, when I arrived to collect it, the same error message was still present. I had no choice but to leave the car with them once more, and I was told they would investigate further on Tuesday.

Because I was travelling for work on Tuesday and still had no functioning vehicle, I was forced to arrange alternative transport. Eventually, I was informed that there was supposedly nothing wrong with the car and that the BMW app was simply unreliable, with the error message expected to disappear on its own.

When someone collected the car for me, it was returned in an unacceptable condition — filthy, covered in dust and tree sap. I had already paid for a full valet on the day of purchase because the dealership had not cleaned the vehicle before handing it over which I was accepting off given the price offered to me, and now I am forced to pay for it to be cleaned again despite barely being driven.

Overall, my experience with Evans Halshaw’s after-sales service has been extremely disappointing. Communication was poor throughout, promises were repeatedly broken, calls went unanswered, and I was left without a reliable vehicle despite purchasing it only days earlier. This situation has already cost me over £200 in travel expenses alone, not including valeting costs, and I am still dealing with the same unresolved app error. Based on my experience, I would strongly caution others against purchasing a vehicle from this dealership.

Very warm welcoming attitude of service advisor Mr Jason and he kept me updated whole day, and also he finished the required jobs as well during same visit apart from usual service

I normally have my car collected and returned due to being in constant pain and needing regular meds which then sometimes I cannot drive! My appointment was for 10.50am, arrived early and after seeing several cars coming and going I decided to ask how long my car would be? Was told she would check but never returned, so had to alternate between sitting, standing and walking around in agony for a couple of hours!

Having to wait over 2 hours late in taking my car in for it's MOT

Iv explained all ready

Had my van for a full day when told would be an hour. Costing full day at work and giving me an 8 mile round trip walk.
And I have contacted Evans Halshaw customer services over a week a go and haven’t had a reply. Awful experience.

Far far too many cars on site. Parking ridiculous in the extreme.
Staff nice.
2.5 hours is not my idea of a ‘waiting’ appointment.
And I took my Nissan to a Kia dealer to service . I was sent to a Citroen service centre labelled Vauxhall. Very confusing

Friendly , always helpful .. just need to answer the phones more quickly

Service was good despite staff settling into new premises.

Great service - Lee and Brodie done a cracking job.
Keep up the good work !!