Evans Halshaw - Citroen and Vauxhall Mansfield Avis 

I am writing to express my dissatisfaction with the recent customer service I experienced at Evans Halshaw Citroen. As a loyal customer of the Mansfield branch, where I have purchased two new cars and recently refinanced the latter, I have always utilized the service plan and had both cars serviced there.
In April, I encountered issues with my car due to engine damage. I paid £80 for the car to be transported to the garage, with the understanding that this cost would be refunded as the car was still under warranty. After 24 hours, the service team informed me that the car had suffered rodent damage, which was not covered under warranty, and the repair would cost over £1,000. I eventually went through my insurance, and the car was repaired by Citroen Mansfield. The insurance company assured me that the car would be returned fully valeted, but it was returned dirty and with a dent on the bonnet. Despite raising this with the insurance company, Citroen never responded, and I decided not to pursue the matter further.
In late May to June, I considered purchasing a new car but ultimately decided to refinance my current one. The sales staff were very attentive, and my car was kept for seven days for various checks to facilitate the resale. During this period, I was provided with a courtesy car and was satisfied with the service.
However, three weeks later, while heading to a night shift, the car started to shudder, and the engine light indicated "oil STOP." Greenflag assisted me to my workplace, where it was discovered that the oil tank was completely empty. First thing the following morning, I contacted the service department, but the representative I spoke with was dismissive and unhelpful, suggesting I try another Evans Halshaw location despite my concerns about driving the car further.( 8.45am)
I then contacted the sales department at Mansfield , where Lewis assured me he would investigate and call me back. ( 9.05am)After waiting for several hours and speaking with Jordan,(10.05am) who also acknowledged the poor treatment, He assured me the Manager would contact me shortly I waited till 1.30pm stranded at work after a night shift very tired and very emotional I managed to get a lift home with a friend. I eventually received a call from the service manager at 3pm that afternoon ( but was asleep) .I rang at 5pm to be told the service team had left and to call back in the morning. But shortly after 5.15pm the Service Manager returned my call He explained that oil levels are not checked during a health check, which I found surprising given the car had been with them for seven days. He suggested bringing the car in the next day but could not provide a timeframe for the service.
This experience has led me to question the value of the service plan and the thoroughness of the services provided by Citroen Mansfield. Despite promises of a valet and courtesy car during services, these have never been fulfilled. Additionally, recommendations for costly repairs have often been unnecessary upon further inspection by a local garage.
I have lost confidence in the Mansfield branch and have now booked an appointment with the Rotherham branch, hoping for a more thorough and honest approach before my warranty expires in September. I am concerned that the engine issue may be due to a lack of oil, which should have been addressed during previous services or repairs.

Nick was very helpful throughout the process. From viewing the car to purchasing it he kept us informed. Made sure everything was done before collecting the car. Very impressed

We had to do nothing, car was picked up recall repair was carried out quickly and car was returned

Excellent Service for over 5 yrs of Service

Bought a car from here in Jan 2025 and had a great experience, but over time found it wasn't the car for me, so without hesitation I came back to this showroom, explained my problem and without as much as a blink, the manager Lem, said no problem, introduced me to a salesman , introduced him , Jordan, who listened and showed us to the car we'd seen on line ... from that moment on everything was done smoothly, nothing was a problem, we didn't have to do anything apart from sign a few papers, Jordan was great throughout and looked after us excellently, no hesitation in recommending Evans Halshaw and Jordan in particular to anyone wanting to purchase a car x

Just bought a used car from this dealership and must say it was a very pleasant experience from start to finish.
Both Nick and Charlotte in Sales were very easy to get along with, very helpful and nothing was too much trouble. They were both very knowledgeable and answered any questions I had. I felt I was a valued customer.
I know it's their job but they do put at ease all the way through the process without being pushy.
Many thanks Nick and Charlotte, would definitely use again in the future.
The coffee's good also 😊☕

Jordan was extremely helpful and made what could be a stressful process very easy. He explained things very well and multiple times. Very friendly service.

What a fantastic credit to Evans Halshaw Lewis is. He is polite and enthusiastic, with great product knowledge. Lewis made the whole buying experience that bit more special and we would definitely recommend to friends and family. Well done Lewis, keep up the great work.

Everything very good from speaking to service desk, and the service people did everything what needed doing on my vehicle, nothing to much trouble.

I have just brought a new car from nick at evanshalshaw Citroën mansfield, he made the experience a pleasant one he wasn't pushy and was happy to help with any questions I had regarding the car. He was able to sort any issues without any fuss. I will be recommending his advise and help to anyone who is looking for a new car. 10 out 10 for friendly and experienced advise thankyou.

We had the best experience at Citroen Mansfield. We had Jordan helping us out getting a new car and he did all he can to get us the car we wanted which was successful. He was easy to talk to and made us feel comfortable. I would highly recommended this branch and all the staff are lovely especially Jordan.

I just bought a mini-cooper from Jordan at Evan Halshaw. I was very keen to get a new car, but hesitant as I hadn't bought a new car in a long tome. Jordan was patient, reassuring but not pushy and ensured I got the best deal I could. Within two days I had a lovely new car with very little stress.

Dave Higgs great service thank you

Jordan was really helpful and gave us 5 star customer service! We had a stress free part exchange for our old car, and drove our new one away the same day! Thank you, Louise

Jordan was very helpful and made the whole experience go very smoothly.
Thanks a lot.

Staff friendly and helpful

Polite always on par with everything.

Usual high standard of communication. organisation and friendly customer service received from Lisa (Service Desk) and Darren (Vehicle Collection/Delivery Services) throughout.
The vehicle inspection video produced by the garage technician was, as always, useful and informative.
Thank you