Evans Halshaw - Citroen and Vauxhall Mansfield Avis 

The salesman, Anthony Norman was brilliant, very knowledgeable, courteous and patient, he answered all our questions thoroughly, making the whole process easy.He is a credit to the company, thank you.

Excellent service from start to finish by Anthony - could not be more pleased. He has been patience, honest and a great communicator throughout the process of buying a first used car for our daughter. Highly recommended and grateful - many thanks!

Very poor customer service from such a large established dealership. I made 2 online enquiries about a car and on both occasions was totally ignored, no response or call back. They just lost a sale from me, as I would have more than likely have purchased the car if I had gotten a response. I then made another enquiry about the exact same type of car with a small independent dealer, and they responded almost instantly, with a friendly and very helpful manner. A note to Evans Halshaws, if you want sell cars, respond to enquiries!!!

Anthony was very polite and helpful

What an easy experience we've had buying a used car from Evans Halshaw. Having done our research we knew the exact car we wanted and travelled an hour to the showroom where Anthony couldn't have been more helpful. Staying well beyond closing time we were able to test drive and negotiate a satisfactory deal into the evening. No pressure selling of ad-ons although we chose to include several of them and were able to spread the cost (thank you). Between doing the deal and collecting the car a few days later Anthony was happy to communicate on his days off and answered various queries quickly and efficiently. I'd buy from here again.

Car booked in for Airbag recall but was messed around from day one with regards booking the appointment and they cancelled the appointment because they ran out of stock, poor planning and management on their part.

I saw the car I wanted on Autotrader on a Sunday, it was exactly what I wanted so there was no real selling involved on the salesman's part (Charlie) so it was easy for him!! Monday the car was paid for Charlie had it delivered 3 hours away to me on the Wednesday. Turn around was very quick which is what I wanted, I had a private plate on my old car and they were great about not selling it until the plate transfer had gone through. Only slight criticism, it would have been nice to have a courtesy call asking how I was getting on with the car and did I have any concerns. But apart from that very happy indeed and when it comes to changing if they have the car I want again I would definitely go back there.

easy and well priced

Dropped car off for airbag change and it was done quicker than expected and the staff were lovely

It was ok they got my invoice wrong and wouldn't change it

Jordan provided excellent customer service going above and beyond to help with my recent car purchase. Thank you Jordan, id highly recommend everyone to buy a car from this dealership and to go to Jordan!!

Jordan went that extra mile to accommodate us on our recent purchase, he was very pleasant and accommodating, I felt like I was in good hands from the word go, would highly recommend

Car was repaired ahead of expected time , vehicle had been washed before it was returned good overall experience.

My dad was thinking about getting a newer car for a while and had a few ideas of make and model he would like . By chance we had spotted 2 that he liked and one of the sales executives (Lewis Whitbread) came over to offer advice and assist in anything we mite need and was a pleasure to talk to and was very knowledgeable and was a great help . My dad couldn’t stop thinking about that particular car after going around all the car dealerships so called Lewis back and arranged test drive and the rest is history as it’s now sat on my dad’s driveway.
Thanks again Lewis for your time and patience and for everything you sorted out for my parents , you made everything so easy and stress free and my father is very happy with his new car.

Absolutely first class service and amazing job, thank you.

Lewis was very personable. Not oppressive, very open. Made my experience very enjoyable.

We received fantastic customer service from Lewis , very friendly , professional and helpful! We would definitely recommend.

This was our first experience of buying a new car on finance. We were very lucky to be looked after by Jordan , he was very Knowledgeable, polite and patient with us dealing with our many questions. He made us feel at ease making with our purchase , we would definitely recommend Evans Halshaw to our friends and family without hesitation. Thanks so much Jordan.

I am writing to express my dissatisfaction with the recent customer service I experienced at Evans Halshaw Citroen. As a loyal customer of the Mansfield branch, where I have purchased two new cars and recently refinanced the latter, I have always utilized the service plan and had both cars serviced there.
In April, I encountered issues with my car due to engine damage. I paid £80 for the car to be transported to the garage, with the understanding that this cost would be refunded as the car was still under warranty. After 24 hours, the service team informed me that the car had suffered rodent damage, which was not covered under warranty, and the repair would cost over £1,000. I eventually went through my insurance, and the car was repaired by Citroen Mansfield. The insurance company assured me that the car would be returned fully valeted, but it was returned dirty and with a dent on the bonnet. Despite raising this with the insurance company, Citroen never responded, and I decided not to pursue the matter further.
In late May to June, I considered purchasing a new car but ultimately decided to refinance my current one. The sales staff were very attentive, and my car was kept for seven days for various checks to facilitate the resale. During this period, I was provided with a courtesy car and was satisfied with the service.
However, three weeks later, while heading to a night shift, the car started to shudder, and the engine light indicated "oil STOP." Greenflag assisted me to my workplace, where it was discovered that the oil tank was completely empty. First thing the following morning, I contacted the service department, but the representative I spoke with was dismissive and unhelpful, suggesting I try another Evans Halshaw location despite my concerns about driving the car further.( 8.45am)
I then contacted the sales department at Mansfield , where Lewis assured me he would investigate and call me back. ( 9.05am)After waiting for several hours and speaking with Jordan,(10.05am) who also acknowledged the poor treatment, He assured me the Manager would contact me shortly I waited till 1.30pm stranded at work after a night shift very tired and very emotional I managed to get a lift home with a friend. I eventually received a call from the service manager at 3pm that afternoon ( but was asleep) .I rang at 5pm to be told the service team had left and to call back in the morning. But shortly after 5.15pm the Service Manager returned my call He explained that oil levels are not checked during a health check, which I found surprising given the car had been with them for seven days. He suggested bringing the car in the next day but could not provide a timeframe for the service.
This experience has led me to question the value of the service plan and the thoroughness of the services provided by Citroen Mansfield. Despite promises of a valet and courtesy car during services, these have never been fulfilled. Additionally, recommendations for costly repairs have often been unnecessary upon further inspection by a local garage.
I have lost confidence in the Mansfield branch and have now booked an appointment with the Rotherham branch, hoping for a more thorough and honest approach before my warranty expires in September. I am concerned that the engine issue may be due to a lack of oil, which should have been addressed during previous services or repairs.