Evans Halshaw - Hyundai Milton Keynes Avis 

Everything was great except the car park which was chock a block with too many vehicles both in the car park and the road outside.

every time i have needed to make a booking i have had to drive to the site in person as they do not answer the phone or online enquiries.
once at site the service is brilliant but the fact you have to take a few hours out of your day for something that could be sorted in minutes over the phone is what lets them down.

After sales support embarrassingly inadequate.

I travelled a considerable distance to view a Hyundai Tucson after speaking to the dealership beforehand. Between the train/travel costs, the journey cost me around £200, so naturally I expected the car to be reasonably represented by the advert.

Unfortunately, when I arrived, the reality was very different.

The salesman did point out some scratches on the exterior when I got there, although these hadn't been mentioned to me on the phone. However, the biggest shock was when we opened the doors. There was significant damage to the interior door panels, apparently caused repeatedly by the seat belts being shut in the doors. The driver's side in particular was in a terrible condition.

None of this was apparent from the advert photographs or mentioned before I travelled.

What I found most unbelievable was that the salesman showing me the vehicle said he hadn't actually seen the inside of the car himself and seemed genuinely surprised by the damage. He told me he'd seen the exterior, but not the interior. He ultimately acknowledged that the car couldn't realistically be sold in that condition.

I appreciate that used cars will have marks and wear, particularly higher-mileage vehicles. That isn't my complaint. My issue is that I spent around £200 and a substantial amount of time travelling to view a car with extensive, very obvious interior damage that could have been identified simply by opening the doors and looking inside before I made the journey.

Had I been told about the condition, or had the advert photographs accurately shown the damage, I would never have travelled to view it.

I've contacted the dealership requesting reimbursement of my travel costs because I feel this entire journey could very easily have been avoided.

A very disappointing and frustrating experience.

Excellent service.

Good customer service

The showroom was dirty and there was a lack of information about the car and where it was in the system. We waited an hour and a half to have the car just washed and then the wheels had been missed completely. We wernt afford a drink or told to help ourselves????

The staff at the branch at Newport Pagnall were really helpful and friendly. Big shout out to Andy who went beyond the call of duty to help us.

Helpful service desk person, helpful workshop fitter dealing with my brake problem. Plenty of unasked for but welcome advice about tyre care.

Excellent service from Jess at Newport Pagnell when purchasing a Hyundai i10 today. Jess has an easy approachable manner and was polite, friendly and very efficient throughout the whole process. Thanks for all your help and patience Jess. Best wishes Pat G.

Excellent service and car fully cleaned as well

Evans. Halshaw . Hyundai Milton Keynes.
We have always had fantastic service from the team, while buying our cars & having them serviced
All the staff & manager deserve a 5* review, going beyond our expectations.

You have to fix the phone problem!! It makes it almost impossible to contact you. I was supposed to have my service last Wednesday, but the car was never collected. I tried multiple times to call. I also contacted the sales team who 'sent you an email' to get someone to call me back. I heard nothing for a couple of hours and tried again. When I eventually spoke to someone (Tegan), she was very apologetic, but the problem had already been caused and exacerbated by your phone system. The service was rescheduled for the next day and went more smoothly (except for an initial inability to pay online which required prompting), and Trevor, who collected and returned my car was very personable. But overall a poor and very off-putting experience.

Service report shows work that was clearly not done. The employee said they had to be marked as done to complete the job... and I was assured the software was updated and now I find it is the same version as before so another "box ticked to complete the job" when it was clearly not done. Appalling...

The company is very disorganised and very expensive. No space to park and drop off the car early. Inaccurate information stored on computer. Delays due to IT issues when collecting the car and outstanding issues not followed up and resolved. Final costs not made clear before work carried out.

The service was great, but the site is crammed with too many cars, which means customer parking on arrival is difficult. I find this quite rude.

Welcomed, had a loan car ready. Telephone call with update and online service check video. Prompt service

Matthew Carr is an absolute star! He was extremely helpful throughout the process. He communicated clearly and in a timely manner. I was very pleased with the customer service I received.

Well what can I say. It was very difficult to give a star rating as it kept going from 1 star to 4.
I bought a car back in April which had a problem with it. It took a month for it to be booked in for a service - which should have been done before delivery and to fix a fault. After having the car for nearly 6 1/2 weeks, they said it was sorted. Had it a day and fault still was there. Week later it went back and after nearly two weeks they did not know what was wrong with it. My husband in the end went to the garage and demanded that we either had a full refund, find something that was same spec or we keep the courtesy car and pay the difference. We kept the courtesy car in the end.
The main problem with our experience was the total lack of communication. I kept emailing various people and no one responding. Had to email the head of business who did not know this was happening so communication is poor. I put in an official complaint and did get 2 years free servicing and 2 years fee MOT in which they did not quibble about. Things got better but when my car went in the second time, the communication went back to zilch even from the head of business. It was only after my husband went in did we get a prompt responses from Ollie. I would like to say a shout out for Trevor Stacey as he has been very consistent throughout and in the future, if possible, I would deal with him.
The phone system is absolutely rubbish and they say they have problems with it but the problem is that very rarely people actually answer the phone. If you are very lucky and someone does answer, no one rings you back so no point really.
When it was all finally sorted and went to sign the paperwork for my new car, it would have been nice that the head of business would have come out and say that he is glad it is all sorted now and sorry for everything that I had to go through since April!

They have not return my hand book.
Car is not clear even, I have opted the clearing