Evans Halshaw - Vauxhall Gateshead Avis 

I recently purchased a Vauxhall Corsa Ultimate from Evans Halshaw in Gateshead, and unfortunately, the experience was far from what I expected.

First Impressions: Not So Ultimate
When I arrived, the car was visibly dirty. Not just a few smudges—I'm talking about a full layer of grime. For a car that was supposedly prepared and valeted, it felt like a half-hearted effort at best. Even after the “valet,” it was still grimy. Not a great first impression for what’s meant to be a top-spec model.

The Sales Process: 5 Hours of Pressure
I was told the handover process would take around 2–3 hours. It ended up taking 5 hours. Worse than the delay was the extremely hard sell I was subjected to during that time. I was repeatedly told I needed to buy additional insurance and policies — with the implication that if I didn’t, my car could break down the moment I left the forecourt. The pressure was relentless. It stopped being a sales pitch and started to feel like emotional manipulation. By the time I left, I was exhausted and honestly traumatised.

Warranty? Apparently Worthless
At one point, a member of staff even admitted that their own warranty was basically worthless. That left me wondering: if they don't believe in what they’re selling, why should I?

Driving Off: Warning Lights Already?
About 20 minutes after leaving the dealership, a tyre pressure warning light came on. Clearly, they hadn’t even done a basic check before handing the car over. For a dealership selling a supposedly high-standard vehicle, this level of carelessness is not acceptable.

Final Thoughts
Buying a car is supposed to be exciting. Instead, this felt like an endurance test. I left feeling anxious, second-guessing my purchase, and with a warning light on the dash. It’s hard to have confidence in a car — or a dealership — the whole process felt drawn out, pressured, with an unnecessary focus on an extremely pushy sales pitch on all the additional extras.

If you're thinking of buying from Evans Halshaw Gateshead, go in with caution and be ready for a very pushy sales pitch. And maybe bring your own sponge—just in case they "forget" to clean your car properly, too.

Always use Gateshead because you get first class service. Staff are very friendly and look after you. Wouldn't go anywhere else

I used the bodyshop to repair front end of car after an altercation with a carpark bollard. They were professional and very helpful. They did the repair very quickly at a reasonable price.

I recently had the pleasure to visit the dealers looking for a car for my gandaughter.
I had already been to other dealerships but I must say that Evans Halshaw left them all standing, it’s like the old saying “chalk & cheese”
From arriving at the garage and being met by Jacob who was extremely pleasant, and although he hadn’t been in the job long,very efficient.
We were assisted by Chris who dispelled all the old stories of second hand car salesmen. He was absolutely brilliant and nothing was a trouble to him.
I would certainly reccomend the whole experience to anyone in the future.
Just one negative, get the coffee machine fixed!!!😁

This review is regarding front of house, Customer Service which was handled very professionally and respectfully by the chap involved.
Booking my EV in was a pleasant and straightforward experience, regarding the issues I am having with the low range that I getting with my Mokka EV.
After leaving my car with them, they provided a similar courtesy car which was very clean and tidy.
Later that day when I collected my car they had also given it a nice thorough clean inside and out.
However, the very low mileage that I am getting out of my Mokka EV wasn't fixed.

Dropped car off and asked if it could be ready for the school run. Car was due a service and it’s first MOT. Called me at 2.30pm to advise my car had passed and it was ready for collection. All clean and vacuumed. They even drove the car round to the door and opened my windows to let some air in.

Great customer service as always. I have bought 2 cars and had after sales services etc with them for years. Never had any problems. Fantastic team and highly recommended . Thank you

Recently had my service and MOT done on same day here, car was ready, washed and vacced in less than 3 hours! Really impressed with customer service here too, Lewis was superb, phoned with an update of when the car would be ready to collect and brought it round to the front for me! Alan is also always very friendly, always saying hello. Really friendly atmosphere at this branch

Alan on service was like one of the family

total satisfaction from beginning to end great service

Fantastic service from the team, from the moment we noted our interest in the vehicle we were called and the sale went through seamlessly.
Sam and the team do an amazing job at ensuring you are satisfied with your purchase and I wouldn't hesitate to use their services again in the future.

Thank you! Very easy and great job done.

Dave was great. Very friendly and professional. Great communication during the whole process. Thanks

Seemless communications and a great bunch of people who are always happy to help. Lewis dealt with my service on this vist, keeping me informed with no pushy upselling. I always feel valued as a customer.

Took my car in for a service and the whole process was so easy and staff really helpful

Quick and informative experience for my recent service. Lewis was very helpful and kept me up to date, along with the contact around 2 year brake fluid change.

Alex and Iain were very helpful. The whole process was quick and smooth.

David looked after us from the moment we walked in, purchased same day and car picked up the day after, very helpful and informative and cares about his customers.

Travelled down from Scotland to buy a car from Alex, top man and great service and communication throughout.

Great service as always, Meghan goes the extra mile in making sure you are kept up to date with the vehicles progress.
Car was booked in for a major service, highly recommend Evans Halshaw Gateshead