Eventbrite Avis 508

Not sure HOW this company seems popular. Maybe it just isn’t. My experience time and time again is how difficult it is to access tickets etc. They say that they will send an email and it never arrives ( checked spam).
I am going to ask our company to STOP USING THIS OVERBLOWN COMPANY!

A great event that brings people together and creates valuable networking opportunities.

Cancel events last minute and won’t give you money back avoid at all costs

Booked event. No tickets. No help. All round terrible experience. The event is about 80 miles away - how do I know I'll be let in if I don't have the ticket???

I had a terrible experience with this event app/website. I purchased two tickets and was charged £60, but I never received any tickets neither by email nor in my account on the website. The money was taken from my bank immediately, yet there is no proof of purchase or access to the tickets.
I had to spend half an hour contacting my bank to raise a dispute just to try to get my money back. This is extremely frustrating and unacceptable.
Based on my experience, I would not recommend this service to anyone. It feels unreliable and untrustworthy, and the lack of proper support or delivery is very concerning.

Spent 30 minutes filling out an event. Eventbrite deleted ALL of the information, saved nothing. Doesn't even have basic draft saving functionality.

Terrible customer service and user protection. They will not help you retrieve your funds from the event organiser nor issue them themselves. They will collect your money and wave you goodbye. They're genuinely useless.

‼️ AVOID AVOID AVOID ‼️SCAMMERS at all costs

BOOKED A HELICOPTER 🚁 RIDE X2 and the experience was cancelled however Eventbrite kept the funds as the event did not take place and are refusing to refund‼️‼️

This company will take your money Cam you stay clear at all costs

SCAM. Our event was cancelled just 48 hours before it was due to take place, which is completely unacceptable. This was for a hen do, with 15 people attending and over £650 already paid, so not a small or casual booking. The venue had NO idea about the event - I wouldn’t trust them again for anything important.

What’s on in Suffolk today on Eventbrite. Massive annual Classic car show at Felixstowe. Listed on Eventbrite, of course not. Useless

Are the people who own and work at Eventbrite not embarrassed to put out such a poor product. Not an ounce of pride in their work. I wish there was another app/company who could overtake them so organisations would stop using this horrible company. Their search function is terrible, look for events in Luton, they will give you events in London. Some of the events on here are truly disgusting and no way to filter these out. Results must be shown in order of who pays them the highest regardless of where the actual event is or relevance. I use them when I have to for events where they are only using Eventbrite but I don't use it otherwise. Will never install their app or recommend this company. If Eventbrite owned other companies, I'd boycott them too.

I am disabled they charged me double for one ticket .purchase and won't reply as they said.
I have had £27.50 extra taken from my Bank today without my permission.
Going to BBC Newsroom and Social media channels to expose them

NEVER use this company to buy tickets they just cancel themselves then offer you a small refund. They are a load of thieving people ran by bots.

Just had the most frustrating chat (“I understand your frustration”) with their AI! Apparently, no actual humans run or work at Eventbrite, so there is no understanding of how to make the system work for actual humans!
I turn off all location permissions to the app, cancelled any location info on the app, yet it STILL insists on only showing events in my city!
I’ve tried everything, including their AI bot’s recommendations, and I’m still getting nowhere! There are online evens across the uk that I’d love to attend but can’t because I can’t find them on this stupid app!
The joke is that AI is supposed to be advanced, yet this app is as bad as a 1990’s website!

How many problems can you have outstanding with one platform? As an organiser, not only is the service stupidly slow, but I am also currently facing these issues: Instagram won't connect despite all the connecting and disconnecting, you can't buy tickets for my online sessions on an iPhone, email campaigns need to be manually updated, and no one seems to take ownership or follow things up. And you can't make a complaint.

Dishonest company. They sold me a ticket that didn’t work at the venue. The venue told me they are not a reliable 3rd party ticket seller and that they “do this all the time”. I had to put a fraud alert on my card. Do not buy tickets from them. You won’t be let into your event and you will lose money.

DO NOT USE!! Horrendous company ran by bots. Purchased tickets, have email confirmation, order number, proof of purchase yet cannot access any tickets. Tried using the link that came directly via email and also tried logging in to eventbrite separately and no success. The bots send you around in circles and no response to requests to talk to a human or to complaints. Terrible terrible company! Avoid at all costs. Money grabbing

AVOID AT ALL COSTS
I have the same experiences now as people buying tickets to Space Safari drone show at bath and west showground ( hmmm just like what was seen on BGT…… clever marketing getting in their band wagon) absolute joke!

Having come from an entertainment and hospitality industry myself, there is no way an event of this size have 2 of their only live acts (Taylor Swift and ABBA tributes) cancel the day before and arrange for drums to replace them.

I, for one think that this not only should be offered at a reduced rate for those poor souls that have spent probably what little disposable income to take their families to this event, there should be a public apology and reduction of ticket prices due to this change for those wanting to purchase tickets.

This isn’t transparent marketing. To top it off you have to pay extra to take a chair and a picnic. OBSERD!!

The ‘no refund’ policy is a joke and a policy that I will now contest. who you contest this too I don’t know as they are under the guise of numerous company names.

The whole evening has been ruined and we have paid for a 30 minute drone show!

Shocked that this should be allowed at such a prestigious venue which holds fantastic events that never fail to disappoint

I booked speed dating event through eventbrite around December 2025 in Hilton hotel Birmingham . They took around 25 pounds and the event has been postponed 3 times in total. I went there yesterday and the receptionist told me event has been cancelled. I even booked car parking in bee carpark cuz I thought it will take longer as it was supposed to happen from 7:30 to 10:30. Proper bullshit! And on the app they didn’t even notify me. It has happened to me 3 times and they haven’t refund the amount. I have written review on their app as well. They are just making money and it is a totally shit event.

I’ve used this company many times before and try to go raving at least once a month, so I’ve probably spent well over £1,000 with them over time.

I recently bought tickets for Breakin Science & Drumatics, which looked like a great event. Unfortunately, I didn’t realise it was a 16+ event, so it wasn’t suitable for me. I messaged them on the day and received a full refund, which I really appreciated.

I’ll definitely continue booking with them, and if I ever have a choice of ticket outlets, they’ll be my first pick. Thank you!