I feel exabytes very helpful to me. I lost count how many years I have been using your services. Your helpful attitude is what makes me stick to Exabytes. In fact I always recommended your hosting t... Voir plus
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Lisez les avis des autres
Shifted from US servers not too long ago due to lags and other disappointments. Exabytes' service has been fantastic so far. Will look to use more of their services e.g. Dedicated Server and CDN if qu... Voir plus
L'entreprise a répondu
Great service at 24/7 especially whenever i am work on non working hours. The only problem facing is the communications with different personnels at diff timing due to the working shift which somet... Voir plus
L'entreprise a répondu
Inspiren and Exabytes are bonded tightly on their partnership! Throughout our journey since then till now, Exabytes never ceased to amaze Inspiren with the excellent products & services that they prov... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Service d'hébergement de sites web
- Service de cloud computing
- Service de stockage en nuage (cloud storage)
- Service de sécurité informatique
- Agence de marketing en ligne
- Concepteur de sites web
Écrit par l'entreprise
Founded in 2001, Exabytes grew to be one of Southeast Asia’s leading AI, Business App, Cloud, Digital and Ecommerce solutions provider today.
Coordonnées de contact
1-18-8, Suntech @ Penang Cybercity, Lintang Mayang Pasir 3, Bayan Baru, 11950, Pulau Pinang, Malaisie
- 6046097888
- marketing@exabytes.my
- www.exabytes.my
4,5
Excellent
150 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent customer support
Excellent customer support
Promptly resolve issue
12 juin 2019
Avis spontané
Réponse de Exabytes Malaysia
Hi Manoj Rawat,
Thanks for trusting us and support our services. We will improve our team to serve you even better in future. Appreciate on your compliment and high rating for us.
Best Regards,
Exabytes Team.
Fantastic support and wonderful hand…
Fantastic support and wonderful hand holding process in the entire development of most of our websites that require Exabytes technical support. Great customer service all the time with fast response !!!
24 mai 2019
Avis spontané
Réponse de Exabytes Malaysia
Hi Ken Neoh,
Thanks for trusting us and support our services. We will improve our team to serve you even better in future. Appreciate on your compliment and high rating for us.
Best Regards,
Exabytes Team.
Quite fast for responsive to feedback
Quite fast for responsive to feedback. Problem solve with follow up
23 mai 2019
Avis spontané
Réponse de Exabytes Malaysia
Hi Chee Seong,
Thanks for trusting us and support our services. We will improve our team to serve you even better in future. Appreciate on your compliment and high rating for us.
Best Regards,
Exabytes Team.
Exabytes is a leading customer suppport…
Exabytes is a leading customer suppport in Malaysia.
Happy with the support team before i have problem service team given me support and resolved that problem very fast.
17 avril 2019
Avis spontané
Réponse de Exabytes Malaysia
Hi Ridhauddin Hariz,
Thanks for trusting us and support our services. We will improve our team to serve you even better in future. Appreciate on your compliment and high rating for us.
Best Regards,
Exabytes Team.
Best hosting provider in Asia.
Been using their services for 10 years. Support is superb, knowledgeable and helpful.
17 avril 2019
Avis spontané
Réponse de Exabytes Malaysia
Hi Julian Song,
Thanks for trusting us and support our services. We will improve our team to serve you even better in future. Appreciate on your compliment and high rating for us.
Best Regards,
Exabytes Team.
The best Customer Support experience I've ever had.
One of the many reasons why i have been loyal towards Exabytes since years back until now is strongly because of their friendliness in communication, quick & responsive customer support, professionally handle issues and giving me the best solutions whenever i needed them.
16 avril 2019
Avis spontané
Réponse de Exabytes Malaysia
Hi Zakri Rozaini,
Thanks for trusting us and support our services. We will improve our team to serve you even better in future. Appreciate on your compliment and high rating for us.
Best Regards,
Exabytes Team.
Their platform is buggy and slow
Their platform is buggy and slow, I hate to write negative comment because I hate encountering issue that I cannot tolerate.
Just few days ago, I've update a new IP on the DNS. I wasn't functioning, I wondered why I refresh the page few hours later and notice the IP hasn't update.
Okay, I update again once. Refresh the page and confirm the new IP is updated, on their platform, their page, it's showing my new IP there.
I waited almost a day, found it fishy because the IP remain the same when I ping it. I mailed the customer service support to aid me, back and forth the message are short. Which are common answers like, "do you really", "are you sure", "please wait while I transfer", "you cannot do this", "hold on let me check the issue".
They have a live chat box in their platform but believe me. It is only a chat box. One thing even frustrated me was, one of their support member actually, "Please wait while I transfer this ticket to...", and the ticket ended up transferring back to himself!
The case solve only after I open a ticket in the .com website.
One simple issue that require a click of "update" now takes over 5 days and 10+ mails to solve.
I wouldn't want to contact them if their platform did not update my DNS.
I found I wasn't the only person here complaining about their CS.
They are almost awesome to receive 8 feedback in 6 days time.
Update: I believe the customer service are outsourced, they know very little about the technical stuff.
9 mars 2019
Avis spontané
Réponse de Exabytes Malaysia
Hi Alexander,
We're so sorry you did not have a pleasant experience with us. We would like to look into this and resolve any further outstanding issues. Can you please provide us with the domain name involved?
Thank you.
Very good customer support
Very good customer support! Will recommend to anyone else.
26 février 2019
Avis spontané
Réponse de Exabytes Malaysia
Hi Goh Jie Jing,
Thanks for trusting us and support our services. We will improve our team to serve you even better in future. Appreciate on your compliment and high rating for us.
Best Regards,
Exabytes Team.
Responsive support team
Fairly prompt response from the support team. No issues thus far.
24 février 2019
Avis spontané
Réponse de Exabytes Malaysia
Hi Ames,
Thanks for trusting us and support our services. We will improve our team to serve you even better in future. Appreciate on your compliment and high rating for us.
Best Regards,
Exabytes Team.
Friendly and Polite Staff from Exabytes
Inspiren and Exabytes are bonded tightly on their partnership! Throughout our journey since then till now, Exabytes never ceased to amaze Inspiren with the excellent products & services that they provide. From their friendly & polite staff who provide timely support; to the exclusive good pricing they offer to us. The relationship between Exabyte and Inspiren is strong and it will never change.
22 février 2019
Avis spontané
Réponse de Exabytes Malaysia
Hi Chan Aik Hoong,
Thanks for trusting us and support our services. We will improve our team to serve you even better in future. Appreciate on your compliment and high rating for us.
Best Regards,
Exabytes Team.
Mark Javed Recommends Exabytes
Been a customer of Exabytes for almost 10 years. I had Great experience from sales to support. Thumbs up to the entire Exabytes Team. Keep up the good work.
Mark Javed.
22 février 2019
Avis spontané
Réponse de Exabytes Malaysia
Hi Mark Javed,
Thanks for trusting us and support our services. We will improve our team to serve you even better in future. Appreciate on your compliment and high rating for us.
Best Regards,
Exabytes Team.
Fast and Accurate
I have been getting fast and accurate help from Exabytes support, especially in the last 6 months or so.
On my last request, the immediate problem was solved and I was told to request help from my WP theme provider for more information and help to avoid the problem in the future. I appreciated being told where to see further help. Sometimes we just don't know where the source of the problem is. Thanks!
20 février 2019
Avis spontané
Réponse de Exabytes Malaysia
Hi Diane Constantine,
Thanks for trusting us and support our services. We will improve our team to serve you even better in future. Appreciate on your compliment and high rating for us.
Best Regards,
Exabytes Team.
responsive support
responsive support, compared to other domain service provider
20 février 2019
Avis spontané
Réponse de Exabytes Malaysia
Hi Sky Khao,
Thanks for trusting us and support our services. We will improve our team to serve you even better in future. Appreciate on your compliment and high rating for us.
Best Regards,
Exabytes Team.
Good response received for technical…
Good response received for technical queries. So far so good, only issue is some spam is still getting through, spam filter not 100% reliable for some reason.
20 février 2019
Avis spontané
Réponse de Exabytes Malaysia
Hi Bob Suhaili,
Thanks for trusting us and support our services. We will improve our team to serve you even better in future. Appreciate on your compliment and high rating for us.
Best Regards,
Exabytes Team.
Great service provider
Thank you so much Poon Ye Xuan & Arun Paul for your kind immediate assist.
19 février 2019
Avis spontané
Réponse de Exabytes Malaysia
Hi TC Chia Chris,
Thanks for trusting us and support our services. We will improve our team to serve you even better in future. Appreciate on your compliment and high rating for us.
Best Regards,
Exabytes Team.
Exabytes have been very instrumental in…
Exabytes have been very instrumental in growing my business thru their top-notch services
19 février 2019
Avis spontané
Réponse de Exabytes Malaysia
Hi Azfar Abdul Aziz,
Thanks for trusting us and support our services. We will improve our team to serve you even better in future. Appreciate on your compliment and high rating for us.
Best Regards,
Exabytes Team.
Hi Eric,
Hi Eric,
It was a wonderful experience with you. But sometimes it turns to a nightmare. When the server keep rejecting everything, slower and hangs. Plus, our limit just at the corner. The reason i chose your company because you’re provider with the unlimited usage. Please have a look on this. Cause the usage always increase and never decrease.
Thank you.
19 février 2019
Avis spontané
Réponse de Exabytes Malaysia
Hi Rani,
Thanks for trusting us and support our services. We will improve our team to serve you even better in future. Appreciate on your compliment and high rating for us.
You may submit a ticket to support@exabytes.my for us if your side facing any issue and our support team will assist you instantly.
Thanks again for your review to us. We glad to serve you here!
Best Regards,
Exabytes Team.
Great support by Exabyte team
19 février 2019
Avis spontané
Réponse de Exabytes Malaysia
Hi Azri Zanudin,
Thanks for trusting us and support our services. We will improve our team to serve you even better in future. Appreciate on your compliment and high rating for us.
Best Regards,
Exabytes Team.
Highly recommended!
Been using Exabytes for almost 2 years now. Their support is really friendly and helpful. Recommended!
23 janvier 2019
Avis spontané
Réponse de Exabytes Malaysia
Hi TH Leow,
Thanks! Your trust and support is our greatest motivation. We will continue to strive to improve and serve you better in the future. We appreciate your high rating and kind compliments.
Best Regards,
Exabytes Team.
One of the best hosting providers in…
One of the best hosting providers in Malaysia!
4 décembre 2018
Avis spontané
Réponse de Exabytes Malaysia
Hi Ronald,
Thank you for giving us your valuable feedback! We're happy that you had a pleasant experience with our customer support and service. We will continue to improve to serve you even better in the future.
Cheers and have a nice day!
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