excess-baggage.com Avis 

The staff were consistently helpful knowledgeable and professional. They responded to me emails promptly and reassuringly.

I left my handbag in Glasgow airport on 26/12/25 on a return journey to Belfast .It was confirmed as found on 19/1/26 and I arranged with Luggage Point for my daughter, who lives in Glasgow to pick it up on 31/3/26.I was to receive a bank transfer form when this had been done .
She was travelling from Glasgow to Portugal to meet me that day .
When she arrived at the airport she was advised Excess Baggage had taken over and the bag could not be located .She was given a website to contact .
We contacted Excess Baggage while on holiday but did not receive a reply.
I had hoped for some clarification regarding return of my property .
When she arrived back in Glasgow on 7/4/26 the bag was located very quickly and she was advised a manager (who wasn't in that day) would contact me if she left my phone number.-No one did .
I spent a lot of time trying to speak to someone at Glasgow airport by telephone and had to resort to a feedback form .
This prompted Glasgow Retail to liase with both 3rd parties and I was assured of a reply .
I waited 4 days and after contacting Retail again it transpired that Excess Baggage had responded to the wrong email address .
Why they did not have the correct email address is a mystery to me.
I was then sent an email by them to send on to Luggagepoint which I did .
The service provided by Luggage Point was no better and I have reviewed them separately .
I had also sent an email on 28/4/26 to Excess Baggage and Cc'd Glasgow airport asking that my grievances be taken as a complaint.
I did not get a response in writing from either only an assurance that Glasgow Retail and Luggage Point had been in touch.( from thank you @glasgowairport.com).
I gave up at that stage .
However, I would like to express my dissapointment that there seemed to be no clear policy as to what would happen to items already held by Luggage Point when responsibility transferred to Excess Baggage
If there was the staff didn't seem to know .

Gabi at Stansted airport was super helpful. I had a unique request for wrapping of a glass bottle. He was able to help me! Great service!

I lost my wallet on my flight home and reported it Glasgow Airport's Lost Property team. Danielle recovered it very quickly and her communication throughout the process was excellent. Iain from Excess Baggage speedily and efficiently dealt with the cash aspect of this. What could have been a very stressful situation was made so much easier thanks to Danielle & Iain's efficiency and professionalism. A big thank you to everyone who helped and huge thanks to whoever selflessly handed it in. Faith in human nature is restored.

Ash save my trip to London. i thank her so much♥️

Ohh really amazing and approach friendly environment, thank you ash ❤️

Got a great service from Ash. Thank you

The service at Stansted Airport was second to none. The staff went above and beyond the call of duty to help me out with every issue that we had. Thank you very much indeed!

At the Stansted left luggage I was assisted by Gabi and he was excellent and really helpful

Was flying through Stansted on Sunday and my flight was delayed by a couple of hours; didn’t feel like going through security and being stuck in the main terminal waiting for my flight with all my luggage so I left it at excess baggage for a bit. Wasn’t aware of this service at Stansted so it was super convenient. A huge plus was that staff were very friendly and helpful.

I’m very very happy with the service
Thank you 🙏
Stanstead airport

Very excellent service in stansted airport!

The staff were very helpful at Stanstead Airport and offer a brilliant service. Would certainly use this service again

Very happy with the service at Stansted Airport. Extremely good and very polite.

Mr gabriel and tje whole team excess baggage stansted helped me a lot 13/05/26 they showed me the way to get the luggage and assisted me to the security and did the helpful things thank you so much... i appritiate the help from arjun on the desk..

I never realised this service existed. So efficient, clean and handy. If you travel connecting in London, it is the only way to not have to lug your heavy luggage all over the world. Really excellent service.

Very friendly and super good customer service.

Miruna was lovely and helpful.

Super friendly staff, excellent service, Mr Shub and Gabi were incredible! Thank you 🙏

Stansted airport