The assistant that dealt with my query on 1/10/26 (approx at 16.10pm) regarding my lost IPad that I’d inadvertently left on my flight two days earlier. He made my experience of your company very easy,... Voir plus
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Lost my umbrella at Stansted and it was a souvenir of a memorable event I attended. Opened a report and Gabriel was so kind to tell me that he found it. He was great in all communication exchanges. I... Voir plus
Used suitcase wrapping service for first time. Annika (sorry might have your name wrong…. Terminal 5 studying pharmacy at uni!) provided great service, very friendly, cheerful and patient. Made the ex... Voir plus
We just wrapped our baggage at Terminal 5 and Martha was absolutely brilliant at helping us. Very friendly, helpful and professional and was a joy to chat with. Good work Martha!!
4,7
Excellent
420 avis
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Saya has been brilliant and very…
Saya has been brilliant and very helpful. Thanks a lot
5 avril 2026
Avis spontané
Rovilena was amazing!
Rovilena was amazing!! I had an inquiry about a missing item and she was super nice and helped me find it right away
29 mars 2026
Avis spontané
Excellent customer service from Miruna
Excellent customer service from Miruna, thank you!!
29 mars 2026
Avis spontané
Excellent help and professionalism from everyone at the Excess Baggage Co
Gabriel was fantastic, after emailing my Dad to let him know his bag had been found and hearing no response, he phoned to check that we were aware and helped me with some useful information to ensure I could pick it up easily. He also reassured me that the money inside was safe and all contents intact. When I got to the counter I was greeted by Rovi, who was friendly and professional, going through all the necessary checks when collecting an item of high value and refunding the cash they had banked for safety. She even got me a glass of water as I was a bit flustered. Another staff member checked through the contents with me at the counter so I was reassured further. I was pleased to meet Gabriel at the counter too so I could thank him for his help, and he was helpful and understanding again. Thank you so much, it was quite a stressful situation but everyone was friendly, courteous and professional, which I'm very grateful for.
26 mars 2026
Avis spontané
Rovilena helped me with my luggage fix
Rovilena helped me with my luggage fix. Absolute star ⭐
25 mars 2026
Avis spontané
Staff very felpfull
Staff very felpfull, explained everything. Took time to show how it works. I am very happy with them assistance and recomend for everyone
24 mars 2026
Avis spontané
Adi was very patient and the whole…
Adi was very patient and the whole process was smooth
22 mars 2026
Avis spontané
Rovilena was very kind and helpful with…
Rovilena was very kind and helpful with our lost headphones. Much appreciated!
21 mars 2026
Avis spontané
Rovilena è stata la miglior amica che…
Rovilena è stata la miglior amica che mai avrei immaginato di trovare, professionale sorridente e soprattutto molto gentile, mi ha salvato da una situazione critica in cui non sarei riuscita a far ritorno a casa. Miglior servizio ma visto.
21 mars 2026
Avis spontané
Rovilena was so kind and helpful…
Rovilena was so kind and helpful towards me when my phone had died and had to catch a flight within an hour. She advised me well with products. Really grateful for her service.
19 mars 2026
Avis spontané
Rovilena pretty good
Rovilena pretty good. She help me put my phone on the charger
21 mars 2026
Avis spontané
Rovilena was kind and nice
Rovilena was kind and nice! The wrapping is strong and safe
21 mars 2026
Avis spontané
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