Pauline and Bogdan took such excellent care of every member of our group. Pauline got to know everyone in a genuine way. She really loved knowing everyone and made sure each of us was well taken care... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I am an 82 year old Australian solo traveller. I arranged a tour with expat explore travel in July 2025 and paid a deposit. In December 2025 I had to contact the company as, apart from my pay... Voir plus
Highlights tour with Kinga, an amazing, cheerful, kind and knowledgeable tour guide! Shoutout to Alex, our happy bus driver! The experiences were on point and we were busy and walking pretty fast! W... Voir plus
L'entreprise a répondu
Grateful to expat explore for what was truly an amazing adventure, we saw so much, made so many incredible memories, new friends and have an idea of where we would like to go next time. We were so... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Expat Explore is Europe’s best-value tour operator and has been conducting expertly-planned, guided coach tours for 20 years! Expat Explore offers group tours to 50 countries across 6 different continents – North America, South America, Europe, the Middle East, Africa and Asia. From fast-paced multi-country tours that tick off plenty of bucket-list destinations to itineraries that explore one country or region in-depth, Expat Explore offers something for every type of traveller.
Coordonnées de contact
10 Merryweather Place, SE10 8BN, London, Royaume-Uni
- 0044 808 168 6799
- info@expatexplore.com
- www.expatexplore.com
4,4
Excellent
140 avis
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great trip
Nice trip.Well chosen hotels.All included activities and meals was good.Inga was a very knowledgeable tour guide.
14 juin 2025
Avis spontané
Réponse de Expat Explore Travel
Thank you for your feedback! We’re glad you enjoyed the trip and appreciated the hotels and included activities. It’s wonderful to hear that Inga’s knowledge made a positive impact on your experience. We hope to welcome you on another adventure soon!
Wonderful tour
Wonderful tour. Excellent tour leader Lana. Had an amazing tour. Seen so much and loved the optional excursions too. Made great memories❤️🙌❤️
4 juillet 2025
Avis spontané
Réponse de Expat Explore Travel
We're so glad to hear you had an amazing time on tour and that Lana helped make it such a memorable experience. It’s great that you enjoyed seeing so much and loved the optional excursions too. Here’s to many more adventures and unforgettable moments!
i love the travel that i choose but…
i love the travel that i choose but only luck of information time to time make it in written as always and remind the client of schedule as always. remember our language is different some times its not easy to understand.
6 juillet 2025
Avis spontané
Réponse de Expat Explore Travel
Thank you for your valuable feedback! We’re so happy to hear you enjoyed your tour. We appreciate your suggestion about providing written information and regular reminders about the schedule—this is a great idea, especially considering language differences. We’ll definitely take this on board to improve the experience for everyone. Safe travels and we look forward to having you on another adventure soon!
Highlights of Spain and Portugal
Our tour guide, Gustavo, had a very good knowledge of Spain and Portugal and he is very helpful. He was like a friend rather than a tourguide. Expat shows all the right and interesting places. Stops at some places could be a little longer. We have done 6 expat tours and all our drivers were excellent drivers and was part of the tour rather than being an outsider.
7 juin 2025
Avis spontané
Réponse de Expat Explore Travel
We're thrilled to hear that you enjoyed your Highlights of Spain and Portugal tour, and that Gustavo made the experience feel friendly and engaging. It's also wonderful to know you've travelled with us six times and continue to value the skill and warmth of our drivers. We appreciate your feedback about stop durations and will be sure to keep it in mind. Looking forward to welcoming you on tour number seven!
Réponse de Expat Explore Travel
We're so pleased to hear you had a great experience with your tour leader– it’s wonderful to know she helped make the trip informative and enjoyable. We hope to welcome you on another tour soon!
Well organisedGreat
Well organised, Great bus driver and tour leader.
Good hotels and food.
Safe! Value f money. We had a great time
Growth areas...more cultural experiences...another day in Switzerland...2 days in each country...
12 juillet 2025
Avis spontané
Réponse de Expat Explore Travel
We're so glad to hear you had a great time and felt the tour was well organised, safe, and great value for money. It's also wonderful to know that your tour leader and driver made a positive impact on your experience.
We appreciate your suggestions around adding more cultural experiences and time in each country—especially another day in Switzerland! Feedback like this really helps us grow and improve, and we’ll be sure to pass it on to our team. We hope to see you on another adventure soon!
Had a wonderful time in this tour
Had a wonderful time in this tour, but only the tour Leader, was very moody and bossy , rude at times towards us.
9 juin 2025
Avis spontané
Réponse de Expat Explore Travel
Thank you for sharing your feedback, and we’re glad to hear you had a wonderful time on the tour overall. We're truly sorry to hear about your experience with the tour leader’s behaviour—that’s certainly not the standard we aim for. Could you please email us with more details at info@expatexplore.com? We’d like to look into this further and ensure it’s addressed.
Absolutely Amazing!!
I completed this trip in July 2025 (recently) and it was one of the most amazing experiences myself and my family have been on, from our tour guide to the experiences, this trip is highly recommended.
5 juillet 2025
Avis spontané
Réponse de Expat Explore Travel
We're so happy to hear that your July 2025 trip was such a memorable experience for you and your family. It’s wonderful to know the tour leader and itinerary made a lasting impression. We truly appreciate your recommendation and hope to welcome you all back on another adventure soon!
High Recommendation for Expat Explore
Expat Explore is a well-run, thoughtful, all inclusive tour company. The tour leaders, guides, drivers and travel assistants are all very knowledgeable professionionals. The booked tours run smoothly and efficiently, allowing for time to explore and experience the culture in each location. Travellers are in very capable hands with Expat Explore! Highly recommend.
19 juin 2025
Avis spontané
Réponse de Expat Explore Travel
Thank you so much for your wonderful recommendation! We're delighted to hear that you had a great and enriching experience with our team. We hope to welcome you on another adventure with us soon!
Fantastic UK highlights Expat Explore Tour 2025
The tour itinerary was very hectic but certainly allowed us to visit lots of bucket list tourist sites and enjoy a wide variety of exciting activities. Pauline our tourist guide was the best guide we have ever had on our many tours. Her knowledge and experience was sensational providing lots of background information and very helpful tips along the way. Pauline’s passion and enthusiasm was amazing and allowed each passenger to feel very much looked after and specifically catered for along the way. Her humour and funny stories ensured the long hours spent on the bus were lots of fun and her concern for safety at all times felt like we were in the best hands. Rob the bus driver was also great to travel with, with his fun personality and awesome driving skills which allowed us to enjoy many wonderful sites on our tour. We highly recommend Expat Explore tours for those who have limited time but want to see all the highlights of the UK and enjoy a wide variety of special activities. We especially enjoyed the punting in Cambridge, visiting Edinburgh castle, staying in the Scottish highlands and our cruise on Loch Lomond. The views in the lakes district were amazing, along with the fantastic walking tour in Stratford upon Avon (Shakespeare fans) and in Liverpool (Beatles fans). Visiting the Roman baths was a memorable experience, though sadly we missed stone henge due to an equinox celebration. No matter your age or where in the world you come from, the Expat team will ensure you have a great time and meet lots of new people on tour. Thanks for a truely wonderful experience !! …. Best of UK tour July 15 2025.
15 juin 2025
Avis spontané
Réponse de Expat Explore Travel
Thank you so much for your review!
We’re thrilled to hear you had such a memorable experience exploring the highlights of the UK with us, and that the itinerary helped you tick off so many bucket list sights and activities.
We’re sorry you missed out on Stonehenge this time, but we hope the rest of the experience made up for it.
Your kind words about our team mean a lot, and we're delighted to hear that they had such a positive impact on your journey.
Thank you for travelling with us and for your recommendation. We’d love to welcome you on another Expat Explore adventure in the future!
Awesome!
Awesome experience with beautiful places in UK and with beautiful people as well. Miss Pauline was a great tour guide with lots of info and very helpful.
7 juin 2025
Avis spontané
Réponse de Expat Explore Travel
Thank you for your lovely review! We're so glad to hear you had an awesome experience exploring the UK and connecting with wonderful people along the way. Pauline will be delighted to know her knowledge and helpful nature made a positive impact on your journey. Here's to more beautiful adventures ahead!
100 days out and they flat out cancelled
100 days out and flat out cancelled the tour I had fully paid for. This 10 night tour was part of a larger 7 week holiday. Read an email at 4am, rang them to only be told it was a ‘supplier issue’. As I had other travel plans of course I could not take an earlier or later tour. Had to request a refund which will be ‘reviewed’ and thus will take 14 days. Mate, YOU cancelled ME, so give me back my money without me having to ‘request’ anything. So currently over 2k out of pocket, had to take the day off work and spent 14 hours and another 3 k rehashing my travel plans, booking flights, accommodation and train trips. Now missing out on a third of my destinations. Hideous experience. Unreliable company.
30 avril 2025
Avis spontané
Réponse de Expat Explore Travel
We're deeply sorry for the disruption and distress caused by the cancellation of your tour. Cancelling a tour is never something we do lightly, and we do our utmost to avoid it. This specific cancellation was brought on by the uncertainty of the economic climate, causing passenger numbers to decrease severely, resulting in us not being able to deliver the experience we promised.
We fully recognise that it doesn’t lessen the impact on you as this wasn’t just a standalone trip, but an important part of a much larger holiday that you’d carefully planned and fully paid for—and we can only imagine how disappointing it must have been to receive that news unexpectedly.
Furthermore, you should not have had to chase a refund, and we're actively reviewing our policies and processes to ensure refunds are actioned much faster.
We sincerely regret the inconvenience this has caused, from the financial outlay to the time lost and the experiences now missed.
If there’s anything further we can do to assist, please don’t hesitate to get in touch with our customer support team.
The worse experience ever
We were extremely disappointed with the tour and very dissatisfied with the quality of the tour. We saw plenty of alternative hotels for the same price at the same locations, but for some reason, the worst ones were chosen. No instructions were provided for each location on must-do/must-see things, and when and how to book tickets. When we were at each location, a lot of tickets were already sold, so we could barely do anything or had to use resellers such as Viator, etc (that charged 4X of the actual price). We even considered changing hotels to be able to rest normally at The San Lorenzo & Santa Caterina and Bv Oly Hotels. Most of the people on the bus caught a cold and gave it to everyone else. Everyone was coughing and sneezing, and it was slowly spreading. That made our trip very unpleasant, and there was no consideration for those who were sick to stay away or/and wear masks. We had to buy our own medications to try to recover quickly. Several people were constantly late getting back to the bus, so we had to wait, and we were constantly late for our activities. And why doesn’t the guide have the license to tour anywhere other than a few places in Italy? Everywhere we went, he wasn’t pretty much allowed to guide. This is bizarre. When we talked to some of our fellow travelers, they had the same concerns about the tour.
7 avril 2025
Avis spontané
Réponse de Expat Explore Travel
Thank you for taking the time to share your feedback, and we're truly sorry to hear that your experience did not meet your expectations.
We strive to provide a well-organised and enjoyable experience for all our travellers, so it’s disappointing to hear that this wasn’t the case for you. Hotel selection is based on a combination of location, group suitability, and availability, and we regret that you found some of them unsatisfactory. Please email info@expatexplore.com with your photos and which hotel they were taken at so that our procurement team can follow up.
Regarding sightseeing guidance, we aim to give general recommendations and support with optional excursions, though we understand how frustrating it must have been to miss out due to ticket availability. We always encourage early booking where possible, but we take your comments on board and will look at how we can better support travellers in preparing for key experiences.
We’re also sorry to hear that illness affected your group’s comfort. While it can be difficult to manage the spread of colds in group settings, we encourage everyone to travel responsibly and will continue to remind future travellers to be mindful of others’ wellbeing.
Delays due to late comers are certainly disruptive, and while our tour leaders do their best to keep things on schedule, we understand the impact this had on your experience.
Lastly, local guiding regulations differ from country to country. While our tour leaders provide general commentary and support throughout the journey, only licensed local guides are permitted to provide in-depth guiding at many specific sites – particularly across parts of Europe.
We truly value your feedback and will be taking your comments seriously as we continue to review and improve our services.
Thank you again for sharing your thoughts with us.
We highly recommend Expat Explore
We highly recommend Expat Explore. We did the European Christmas trip as a family of four - our guide Alessandro & our driver Sebastiano were amazing!
25 décembre 2024
Avis spontané
Réponse de Expat Explore Travel
Thank you for your wonderful recommendation! We're delighted to hear that you and your family had an amazing time on tour with us. We're so pleased to hear that our team made your journey special, and we hope to welcome you on another adventure in the future!
Hilariously bad support from outsourced…
Hilariously bad support from outsourced call centers. They flat out bs you making up answers.
They did not actually book all the hotels stated in the tour so there were some last minute changes that were very disruptive.
The bus was missing luggage liners in the shelf above the seats so stuff was falling out while driving and I was hit by a heavy laptop bag.
3 décembre 2024
Avis spontané
Réponse de Expat Explore Travel
Thank you for sharing your feedback with us.
We’re truly sorry to hear that your experience didn’t meet your expectations.
Our in-house customer support team is thoroughly trained and dedicated to assisting with any questions, so it’s disappointing to learn that your experience fell short.
While last-minute accommodation changes are rare, they can sometimes happen unexpectedly. We understand how inconvenient this can be and regret any disruption it caused.
Your concerns about the coach are especially important to us, as your safety is always our top priority. Please email us at info@expatexplore.com with your tour details, so we can investigate further.
We’re committed to delivering memorable experiences and are carefully reviewing your feedback to ensure we improve.
Classic Europe 14 days
My daughter and I did this tour over Christmas/New Year for her 21st birthday. It was a great experience for us, from booking online to a very organised tour. Expat were great to deal with any concerns we had. We also had a fabulous tour guide Alessandro who really made our trip so very special.
21 décembre 2024
Avis spontané
Réponse de Expat Explore Travel
Thank you for taking the time to leave us a 5-star rating! We're thrilled to hear that both our customer service team and your tour leader, Alessandro, took fantastic care of you. We hope to welcome you on another Expat Explore adventure in the future!
Great tour
Great tour. We had the best tour leader Alessandro. Everything was well planned and organized. Loved every minute.
21 décembre 2024
Avis spontané
Réponse de Expat Explore Travel
Thank you for sharing your experience with us. We're delighted to hear you loved every moment of your tour, and we truly appreciate your positive review of us and your tour leader, Alessandro. We can’t wait to welcome you on another adventure soon!
I have to postponed a tour due to…
I have to postponed a tour due to family issues and my deposit just were not refunded ??? They clearly prefer to keep £100 deposit than a return customer which is very dissapointed but doesn’t surprise me after reading some of the worst reviews !! Please don’t use this “travel agency “ they don’t care about you! How pathetic!
10 décembre 2024
Avis spontané
Réponse de Expat Explore Travel
Thank you for taking the time to share your feedback.
We’re truly sorry to hear that your experience was not the one we strive to provide. At Expat Explore, we endeavour to accommodate the needs of all our travellers while maintaining the values and policies of our company.
We deeply regret that you had to cancel your tour due to family circumstances. However, in situations like this, we are bound by the Terms and Conditions agreed to at the time of booking, which includes a non-refundable deposit for cancellations.
17 day Italy- very disappointed
17 day Italy- very disappointed
Weren’t given info that our second night in Rome we had to change hotels - luckily we saw someone from the group that we’d spoken to in reception the day before walking along with a suitcase prompting us to ask questions. Some accommodation so tiny only 1 could fit in bathroom ( and we are 2 small people). Given single beds at times despite request for double. Lots of time wasted with info that could have been given on the ever so long bus rides. Food very ordinary and cheap. The good thing was- we travelled to many places in an incredibly short period of time. With a full bus, from various countries, infection prevention was non existent. People allowed to cough and splutter. No hand sanitiser on bus, no masks offered or suggested for preventing spread- consequently nearly the whole bus ended up sick. And don’t mention the hard sell on the coercive tipping - we tip for good service but this was way over the top!
4 octobre 2024
Avis spontané
Réponse de Expat Explore Travel
Thank you so much for taking the time to share your thoughts. We’re disappointed to hear that certain aspects of your tour didn’t enrich your life.
At Expat Explore, we’re committed to making travel possible, and we understand that communication plays a huge role in that. As the season picks up, hotel arrangements can change unexpectedly. It doesn't happen often, but from time to time, our suppliers may make changes that affect our reservations and, in turn, impact our passengers. For this, and the delay in relaying the information, we are truly sorry. We have used this experience to leverage better deals and stricter change penalties to deter suppliers from making such changes.
Europe’s charm often lies in its historic cities, offering the chance to explore stunning landmarks and architectural treasures. However, this also means that buildings—and rooms—tend to be on the smaller side and have old-world charm. Our procurement team carefully considers these factors when contracting hotels to provide the best possible experience, though limited space can sometimes be unavoidable. That said, we’ll make sure to pass along your feedback to help us continue refining our offerings.
We completely understand how disappointing it can be when "coach flu" affects the group, and it’s something we always try to manage as best as we can. While we encourage good hygiene practices and keep the coach as clean and safe as possible, it’s not always easy to prevent illnesses from spreading or to require passengers to wear masks.
Tipping is a wonderful way to show appreciation for the amazing service our Tour Leaders provide. They work hard to ensure everyone has a positive travel experience. That being said, tipping is by no means mandatory, and we have passed your thoughts along to the relevant teams to ensure we’re striking the right balance going forward.
We’re so happy to hear that, despite these challenges, you were able to tick off so many incredible destinations on your bucket list! Travelling to such iconic places is a special experience, and we hope you were still able to find joy in the sights and the journey itself. Your feedback is invaluable to us, and we’ll use it to keep improving for future travellers.
Best of Europe Tour October 2024
Tour October 2024. Like other operators, this company remains "fluid" in other words don't expect to achieve all they offer as everything is "subject to change".
The tour leaders always try to do their best but the tours are fast paced and they really try to cram more than is practicle into the schedule. You cannot realistically see much of a country in 40 minutes including lunch for example.
The accomodation is mediocre at best and the worst part is seeing honeymoon couples stuck in twin single rooms with no chance of upgrades. Come on guys it's time to improve your act.
5 octobre 2024
Avis spontané
Réponse de Expat Explore Travel
Thank you for sharing your feedback with us. It is very disappointing to hear that you did not have the experience we set out to provide. We always strive to prepare travellers for the possibility of last-minute changes, simply based on the season, where suppliers do, at times, come back and make unexpected changes. This does not always materialise, but it is always a possibility.
Our aim is to offer enriching and affordable travel experiences by including as much as possible, but we understand that a fast-paced schedule can be challenging.
As for accommodation, yes, we partner with 2-4* hotels located further from the city centre, but we endeavour to always have hotels close to public transport to keep costs down and pass those savings on to our travellers. Our contracted accommodations are twin-share, and we do make this clear in advance. We do try to contract double rooms for couples, if requested, but this is not always possible.
We appreciate your feedback, and we hope to have the chance to deliver a better experience for you in the future.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.