Express Vehicle Contracts Avis 

I have worked with this company for many years over multiple car leases. Quick response times and adaptable. Very rarely have to be followed up on actions. Good phone support. Able to find quick competitive deals.

For the last few months i have been dealing with Ollie and Joseph 2 great guys who have helped me along the way to pick the perfect car for me .Well done guys thanks for your hard work.I will pass your company on to my friends. Once again cheers guys.

Great experience from first ordering the car to the actual delivery. Ollie and joseph ,were so helpful ,and a credit to the company. And also steve who delivered the car. A big thank you to all concerned ,would highly recomend

Express were excellent to use for leasing my new vehicle. They kept me up to date at all times and the whole process went without hitch. A very good service.

Very easy company to deal with, the follow up is good and we were kept fully informed all through from 1st contact to vehicle delivery. Ollie and Joseph were both very courteous and helpful.

We have been working with Express Vehicles for approximately four years now, and they are always my first port of call whenever we need cars or vans for our teams.What sets them apart is their personal approach. They take the time to truly get to know their customers and always do their absolute best to secure a great deal. Their communication is excellent, and they regularly keep in touch to check that everything is running smoothly with our fleet.Crucially for our business, they are incredibly efficient at sourcing and delivering vehicles within a short timescale. Speed and reliability mean everything to our operations, and Express Vehicles delivers every time. Highly recommended! Kerry Frankish

The staff at express are second to none they helped me above and beyond and im a difficult customer i can't praise them highly enough i shall certainly use them again in the future and i fully intend recommending them

We’ve had the pleasure of working with Dionne for our company’s vehicle requirements for several years now, and we couldn’t be happier with the service she provides. She is always professional, reliable, friendly, and incredibly helpful especially considering we’re probably not the easiest customers to deal with! 😂

Ollie and Zara were very helpful and professional throughout the whole process.
Car delivered on time and no problems at all

Leased my car through Express Vehicles Contracts and would highly recommend. Michelle was great throughout the whole process, always keeping me updated, and quick to respond to any questions I had. Overall, a great service

I have dealt with EVC for 10+ years and they look after our whole fleet of vans and cars. There is always such a positive response when dealing with Dionne Martin and Michelle Nunns from initial lease enquiries, order progress and then vehicle deliveries and collection.
An all round package in my view and Highly recommended with great service.

I used Express Vehicle Contracts to arrange a business lease through my limited company.

The vehicle was originally estimated for delivery on 15 June 2026, but was ultimately delivered on 25 July 2026.

The issue wasn’t simply the delay. During the delay, I received a written update from Express on 24 June stating that, following contact with BMW, the vehicle was at the port awaiting inspection and registration and should be making its way to the dealer on Friday 26 June.

This information subsequently proved to be incorrect. Following my formal complaint, Express investigated and confirmed that the update had been sent to me in error and had actually been intended for another customer.

I want to be fair and acknowledge that Kayleigh, who handled my complaint, was professional and kept me regularly updated, and Express did accept responsibility for the incorrect information.

However, the delay resulted in me being without a vehicle and incurring additional transport costs. I incurred over £300 in taxi fares, as well as having to rely on lifts from colleagues and family members in order to continue carrying out my professional commitments.

I asked Express to reimburse these documented taxi costs. They declined and confirmed that they would offer no compensation beyond the £295 + VAT processing fee refund, stating that they considered this to be a fair and reasonable resolution.

I found the reasoning for this disappointing. Express explained that it is a small, family-run business with 11 employees and operates on competitive margins, suggesting that this limited its ability to offer further compensation.

I appreciate that smaller businesses operate under different commercial pressures. However, I found it disappointing that there appeared to be little meaningful consideration of the financial impact the delay had on my own business. My request was not for substantial or speculative compensation, but simply reimbursement of documented taxi expenses incurred whilst I was without the vehicle.

On 10 July, Express agreed to refund the £295 + VAT (£354) processing fee as a goodwill gesture.

Unfortunately, as of 11 August, I am still waiting for that refund. I have chased Express three times and have been told that the payment is with their accounts department. When I asked for a specific payment date, I was told that it would be unprofessional to estimate a date.

I find this particularly disappointing given that the refund was agreed over a month ago.

The vehicle has now been delivered and I appreciate the efforts made by Kayleigh in handling my complaint. However, my overall experience has been poor:

* 40-day delay from the original estimated delivery date
* Incorrect information regarding the vehicle’s status
* Over £300 in documented taxi costs that Express declined to reimburse
* An agreed refund that remains unpaid more than a month after it was promised

I hope the outstanding refund is resolved promptly, but based on my experience I cannot recommend Express Vehicle Contracts to other businesses moving forward.

I recently acquired a vehicle through Express Vehicle Contracts and received exceptional service. Carmel & Michelle were very professional and gave great service and support making the whole process simple and efficient. Would recommend these every time.

Very efficient and quick responses, car I wanted was provided and on time. Staff always friendly and accommodating

The service I received was excellent and well informed. I would recommend Express Vehicle contracts to anyone and would be happy to use them in future.

I would like to give a special mention to both James Grainger for helping me source my vehicle at a really good price and to Michelle Nunns for keeping me updated every couple of weeks right up to delivery. Even post delivery Express Vehicle Contracts have contacted me to ensure everything is well.
Fantastic company will definitely use again - thank you!!

Great customer service given by James. We have leased 6 vehicles with them up to now.

From my initial enquiry until the delivery of my car yesterday the customer service was excellent. They managed to source exactly the car I was seeking and kept me informed continuously with updates regarding delivery (which eventually was ahead of schedule). I have absolutely no hesitation in recommending them to others.

Hi just to say a Huge Thankyou to Ollie and team amazing from start to finish completely flawless zero hassle updated us every step to finance to delivery unbelievable service!! Delighted from start to finish you are amazing will definitely be back for next renewal experience was outstanding thankyou!!!!!!!!

I had a fantastic experience with Express Vehicle Contracts leasing my VW ID.5. From the very beginning, everything was handled smoothly, professionally, and with great attention to detail.
Joe and Michelle were particularly impressive – both were highly responsive, always available to answer any questions, and kept me updated throughout the entire process. Their communication made what can sometimes be a stressful process feel straightforward and hassle-free.
The whole journey, from initial enquiry to delivery, was seamless, and I couldn’t be happier with the car or the service I received.
I would highly recommend Express Vehicle Contracts to anyone considering leasing a vehicle – a truly 5-star experience.