Excellent service from martin coming out to give us quote to guys who fitted very professional clean and great value very happy we got EYG to do our patios doors
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I made the mistake of telling the fitters I had just had my stairs plastered which meant it was okay for them to leave me with holes in my walls and a job not fully completed because the plasterer... Voir plus
L'entreprise a répondu
The windows were fitted on the date agreed and the fitters were punctual and friendly. There were a few snags but they were easily sorted to our satisfaction on a 2nd visit. The main disappo... Voir plus
L'entreprise a répondu
Absolutely spot on, Two guys worked quickly and minimum of disruption . Hardly any mess and after one hour after they'd gone our house was back to normal. High standard of work and the lock was a... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Established in 1971, EYG is one of the UK's biggest double glazing companies - offering windows, doors, bi-fold doors, orangeries & conservatories - all with no deposit needed and buy now, pay nothing for 12 months!
Coordonnées de contact
Wiltshire Road, Dairycoates Industrial Estate , HU4 6QQ, Hull, Royaume-Uni
- 0800 181 888
- customercare@eyggroup.com
- www.eygwindows.co.uk
4,1
Bien
924 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Initially had issues with lintel…
Initially had issues with lintel requirements,( ie not picked up by the surveyor that they were not needed until the builder arrived!).
The windows were fitted well, albeit with a few cracked panes which were replaced efficiently, our composite door also needed some adjustment and was also done very efficiently.
All in all, we are very satisfied both with the quality of the windows and doors.and the fitting team, would highly recommend ..
5 juin 2026
Avis spontané
Réponse de EYG Home Improvements
Thank you for taking the time to leave your review. We're pleased to hear that, despite a few initial issues around the lintel requirements, you are very satisfied with the overall quality of your new windows and doors.
We're glad the cracked panes and composite door adjustment were dealt with efficiently, and it’s great to know the fitting team delivered a high standard of work.
Thank you for your recommendation and for choosing EYG.
The men where polite and worked very…
The men where polite and worked very hard to get our windows in quickly and expertly. We are very pleased with the look of the front of our house now. Thank you guys you just got on with it all with a pleasant attitude
2 juin 2026
Avis spontané
Réponse de EYG Home Improvements
Thank you for your lovely feedback. We're really pleased to hear the team were polite, hardworking and carried out the window installation quickly and expertly.
It’s great to know you’re so happy with the finished look of the front of your home. We’ll be sure to pass your kind comments on to the fitters. Thank you for choosing EYG.
Can't install two windows correctly let a whole house
Wanted two windows to replace the single pain windows which previous owner of the house didn't change.
They came, measured and I told the sales guy I want it same way as the kitchen window multiple times. He said it will be and drew a picture which is two lines, three dots which to anyone look like a basic window frame. Sales guy drew it up and said yes it'll be the same way.
Install day came they took old one out and the installer said these are wrong way round, contact office and they'll sort it...
Back and fourth with messages and phone calls which the manager stands behind that basic drawing which apparently is the sun line coming in and say if I want it changed I'll have to pay!
You made the mistake sort it why would anyone in their right mind want windows in the opposite way opening onto next doors garden!
Now got sales ringing me seeing if I want more windows. I say same story, they go speak to relevent person which they go silent... I won't be doing any of the other windows with them since they can't get two done correctly yet a whole house!
1 décembre 2025
Avis spontané
Réponse de EYG Home Improvements
Thank you for your feedback. We're sorry to hear you're unhappy with the outcome of your window installation and the communication that followed.
We understand how frustrating it must be when the finished installation does not match what you believed had been agreed. Clear communication at the quotation and survey stage is extremely important, and we’re sorry if this was not your experience.
We would like the opportunity to review the details again, including the original paperwork, drawings and the concerns you’ve raised about the window openings. Please contact our customer care team at customercare@eyggroup.com with your details so we can look into this fully and respond properly.
We also apologise if you have received further sales calls while this matter remains unresolved. We’ll make sure this is passed to the relevant team.
EYG were excellent from start.
EYG were excellent from start to finish, the whole installation process was very smooth. All work was done to a very high standard and tidied up after themselves.
26 mai 2026
Avis spontané
Réponse de EYG Home Improvements
Thank you for your great feedback. We're delighted to hear you had such a positive experience from start to finish and that the installation process went smoothly.
It’s great to know the work was completed to a high standard and that everything was left clean and tidy afterwards. Thank you for choosing EYG.
French Doors
Great, no fuss, all done in 2 and a half hours, wife loves them, result !
21 avril 2026
Avis spontané
Réponse de EYG Home Improvements
Thank you for your great feedback. We're really pleased to hear everything went smoothly with your new French doors and that the installation was completed quickly with no fuss.
It’s even better to hear your wife loves them, hope you do as well! Thank you for choosing EYG.
Good efficient job
Arrived early, worked quickly but carefully and put covers on the floor en route.
Some confusion in discussions prior to the installation about what was to be done.
13 mai 2026
Avis spontané
Réponse de EYG Home Improvements
Thank you for your review. We're pleased to hear the team arrived promptly, worked quickly and carefully, and took care to protect your home during the installation.
We’re sorry there was some confusion in the discussions before the work took place. We appreciate you raising this, as clear communication is important to us and your feedback helps us improve.
Thank you for choosing EYG.
Great products.
Great products.
Cannot fault the team from EYG.
Install team did a great job.
Kept updated on any issues, all very professional
Would recommend to friends.
29 avril 2026
Avis spontané
Réponse de EYG Home Improvements
Thank you for your great feedback. We're really pleased to hear you're happy with the products and that the installation team did such a good job.
It’s great to know you were kept updated throughout and found the team professional. Thank you for your recommendation and for choosing EYG.
Hull team at EYG
There where a few minor hiccups regarding pricing. But this was dealt with in a quick and professional manner. From the builder who did the lintels the fitters and the plasterer where all friendly and have done an excellent job. The quality of the windows are exceptional. I would highly recommend the Hull team at EYG.
17 avril 2026
Avis spontané
Réponse de EYG Home Improvements
Thank you for your great feedback. We're really pleased to hear that the pricing concerns were resolved quickly and professionally.
It’s great to know the whole team, from the builder and fitters to the plasterer, were friendly and delivered an excellent standard of work. We're also delighted to hear you're so happy with the quality of your new windows.
Thank you for your recommendation and for choosing EYG.
Would never go anywhere else for our windows or doors
We always use EYG and have never had any problems with any job they have done for us from start to finish you are treated as a valued customer. Work just completed to remove existing metal patio doors from living room into conservatory to UPVC ones, no mess really friendly team nothing to repaint it was if a magic wand had been waved and new doors were in place. 100% recommend this company
21 avril 2026
Avis spontané
Réponse de EYG Home Improvements
Thank you for your fantastic feedback and for your continued support. We're delighted to hear you've always had a positive experience with us and that you feel valued as a customer.
It’s great to know the recent installation of your new uPVC patio doors went smoothly, with no mess and a friendly team on site. We're really pleased to hear everything was left in perfect condition, just as you expected.
Thank you for your recommendation and for choosing EYG again.
Excellent team from initial sales…
Excellent team from initial sales meeting to final figment team’s diligence and cleanliness.
Excellent
22 avril 2026
Avis spontané
Réponse de EYG Home Improvements
Thank you for your great feedback. We're delighted to hear you had an excellent experience from the initial sales meeting through to the installation.
It’s great to know the team’s diligence and cleanliness stood out throughout the process. Thank you for choosing EYG.
Very professional team who did knew what to do…
Very professional team who did knew what they were doing. A couple of teething issues, but a plate of bacon butties soon put things to right. There seemed a considerable amount of work for just two men, but on the second visit there were 4, which moved things on. There was an issue with a small window whose hinge didn't want to play ball. It didn't take the engineer long to correct it.
Overall, they were very knowledgeable, methodical and happy workers, cleaning up as they went. A job well done
2 avril 2026
Avis spontané
Réponse de EYG Home Improvements
Thank you for your detailed feedback. We're really pleased to hear you were happy with the professionalism of the team and that the installation was carried out in a knowledgeable and methodical way.
We appreciate your patience with the initial teething issues and are glad these were resolved quickly, including the adjustment to the window hinge. It’s also great to know the team kept everything clean and tidy as they worked.
Thank you for your kind comments and for choosing EYG.
The windows and doors look amazing
The windows and doors look amazing. The guys that put them in worked methodically first upstairs and then downstairs the second day. There was no DIY to do after as they had left each window surround area as perfect as it was before the windows came out. Really pleased with the job done.
15 avril 2026
Avis spontané
Réponse de EYG Home Improvements
Thank you for your fantastic feedback. We're delighted to hear you're so pleased with your new windows and doors and that the finished result looks amazing.
It’s great to know the team worked methodically and left everything in perfect condition, with no extra work needed afterwards. We’ll be sure to pass your kind comments on to the installers.
Thank you for choosing EYG.
fitters where very good and have done a…
fitters where very good and have done a 1st class job
16 avril 2026
Avis spontané
Réponse de EYG Home Improvements
Thank you for your great feedback. We're really pleased to hear the fitters did a first class job and that you were happy with the installation.
We’ll be sure to pass your kind comments on to the team. Thank you for choosing EYG.
We are very happy with our…
We are very happy with our conservatory. EYG kept me up to date at every aspect of the build. Ian rang me on a regular basis and informed us when the builders etc was going to come. We are highly delighted with the end product.Thank you Ian.
2 février 2026
Avis spontané
Réponse de EYG Home Improvements
Thank you for your lovely feedback. We're delighted to hear you're so happy with your new conservatory and the finished result.
It’s great to know you felt well informed throughout the build and that Ian kept you updated at every stage. We’ll be sure to pass your kind comments on to him and the team.
Thank you for choosing EYG.
From quote to installation kept fully…
From quote to installation kept fully informed, no hard sell, listened to our requirements and advised on best product to fulfil our expectations. Professional, courteous team at every stage of purchase, would definitely recommend.
9 janvier 2026
Avis spontané
Réponse de EYG Home Improvements
Thank you for your fantastic feedback. We're delighted to hear you felt well informed throughout the whole process, from quote through to installation.
It’s great to know you appreciated the no-pressure approach and that the team listened to your requirements and helped guide you to the right product. We're also really pleased to hear every stage felt professional and courteous.
Thank you for your recommendation and for choosing EYG.
Quick, good quality and tidy installation
Really fast, professional and tidy installation. Also competitively matched prices.
9 avril 2026
Avis spontané
Réponse de EYG Home Improvements
Thank you for your great feedback. We're really pleased to hear you were happy with the installation and that the team delivered a fast, professional and tidy service.
It’s also great to know you felt the pricing was competitive. Thank you for choosing EYG.
Utterly appalling service
Utterly appalling service. From the initial quote on 08.01.2026 to be told lead times would be 5 - 8 weeks. Advised a surveyor would be visiting the following week for me to chase up twice before the surveyor made the initial visit late January. After then chasing up both the Hull and Scarborough office for updates to be told the Surveyor would need to revisit.
He eventually revisited on 12.03.2026, provided plans and I agreed EYG to proceed. Having heard nothing further since then, I have spent nearly 2 weeks trying to obtain an installation date to be told today the job cant be done!!! I asked for details as to why to be told the MD said it cant be done??? But Why?? I was told I would receive a full written reason as to the reason why yesterday...but, no surprise, heard nothing!
Was the job too small, too big...or they dont have the qualified staff to do the job?
Would highly suggest the management team look at the customer service provided as it would appear, its severely lacking! Would not recommend this company at all.
Having then contacted the Finance team yesterday for the return of my deposit, and being told it was processed yesterday...the payment still has not been received.
Unbelievable!
9 avril 2026
Avis spontané
Réponse de EYG Home Improvements
Thank you for your feedback. We're very sorry to hear about your experience and the frustration caused by the delays, lack of updates and the outcome of your enquiry.
This is not the level of service we aim to provide, particularly when it comes to communication and keeping customers informed throughout the process. We understand how disappointing this situation must be after the time you’ve spent trying to progress the job.
With regard to your refund, this has now been processed by our accounts team and has left our account. Depending on your bank, it may take a short time to appear in your account.
Brilliant service from start to finish
Brilliant service from start to finish. The initial home visit was friendly and professional, with no pressured sales pitch just and understanding of my requirements and the options available. The time scale was reasonable and on the day of the work the two fitters could not have done more to satisfy. The end product and service exceeded my expectations.
27 mars 2026
Avis spontané
Réponse de EYG Home Improvements
Thank you for your fantastic feedback. We're delighted to hear you had such a positive experience from start to finish.
It’s great to know the initial visit was friendly and professional with no pressure, and that everything was clearly explained. We're also really pleased to hear the fitting team went above and beyond on the day and that the finished result exceeded your expectations.
Amazing company
Great customer service from the day I rang for the salesman to come to our house.
He was lovely not “pushy” just literally asked what we would like showed us the options went through everything we wanted it was so easy.
The order went through no problem and I was kept informed all the way through.
The guys came to fit, they were lovely nothing too much trouble, left the kitchen spotless
Just an amazing company and quality doors and windows I have had 5 windows and a door this year off EYG I would deffo recommend
27 mars 2026
Avis spontané
Réponse de EYG Home Improvements
Thank you for your fantastic feedback. We're delighted to hear you had such a positive experience from your first call through to installation.
It’s great to know the sales visit felt relaxed and informative, and that everything went smoothly with your order and communication throughout. We're also really pleased to hear the fitting team were helpful, respectful of your home and left everything spotless.
Thank you for choosing us again for your windows and door, and for your recommendation, it really means a lot to us.
Don’t go there
I was cold called repeatedly and felt pushed into buying something, the workmen came to install our French doors and one in particular showed no respect for our home or anything in it he walked around like he owned the place also put dirty containers and tools onto our bed where I have an expensive velvet throw and didn’t bother to cover it first, they never cleaned up afterwards and left screws and bits of wood on the floor for my dogs to find and chew which could have resulted in an expensive trip to the vets, I saw a phone charging which could have been done at their own home before they came, the door frame and glass was dirty which I had to clean, and they didn’t install the doors properly either and one of which wouldn’t shut let alone lock, not only would I never use this company again I wouldn’t recommend them to my enemies let alone friends I felt very let down as I’ve never had any problems with other companies.
11 mars 2026
Avis spontané
Réponse de EYG Home Improvements
Thank you for your feedback. We're very sorry to hear about your experience and the concerns you've raised regarding both the installation and the conduct of our team.
This is not the standard we expect from our installers, particularly in terms of respect for customers’ homes, cleanliness and the quality of workmanship. We also understand your concerns regarding safety, and we sincerely apologise for the situation you’ve described.
We would like the opportunity to investigate this fully and address the issues you’ve raised. Please contact our customer care team at customercare@eyggroup.com with your details so we can look into this as a priority and work towards a resolution.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.