Formula One Autocentres - Wellingborough Avis 

I had a very disappointing experience with this garage. They failed my vehicle on its MOT due to what turned out to be an incorrect assessment, which appeared to stem from a lack of knowledge about this particular make and model.

After seeking a second opinion from a specialist, it became clear that the items they failed the car on were either misunderstood or incorrectly interpreted. An MOT tester should be familiar with the inspection requirements for different vehicles, or take the time to verify them before issuing a fail.

The unnecessary fail caused me wasted time, additional expense, and a lot of frustration. I would recommend that anyone with a less common or specialist vehicle considers using a garage with experience of that type of car instead.

MOT repair went wrong.
Things don’t always go to plan. Mistakes / errors can occur, but the measure of a company can be assessed about how it deals with these and its customer service.

My initial thoughts were to give F1 Wellingborough a 1 star review, but that would be unfair. Somewhere in the system, whether that be in branch or their suppliers (who knows) something went amiss.
The staff were always courteous and polite, but the initial response wasn’t ideal, but this was worked through. However my vehicle was still left unroadworthy and had to be recovered whilst I sourced a more cost effective part.

The rest though, after sending feedback through to their customer services was very good. A thorough reply, and an appropriate level of rectification was given.

As a customer I just don’t want to be fobbed off with standard responses and I believe that F1 responded positively and appropriately, which in my opinion is good to see and witness and is a plus point. I just want to be treated fairly …..and I was.

So, I can’t give 5 stars, but I feel that overall 4 is worthy in my case.

Stay away from Wellingborough branch , they quoted online for car battery fitting based on the car registration number ,they knew what type of battery was going to be fitted ,but when i turned up they hiked the quoted price by 350 percent .
Rude people and total con ,perhaps trading standards should look into this Branch in Wellingborough

Used these guys before, excellent service. Very efficient, booking process so easy. Great value for money. Tyres quick to fit, very professional. Will definitely use again, best team in area.

I went to the garage in Wellingborough to change Oil and filters. When I went to collect my car I was advised by the mechanic/ technician that need to do 4 wheel alignment went to 2 different garages I was advised nothing wrong with the car and no need for wheel alignment, good that I checked with another garage they were going to charge me for nothing. As I am paying for my service would expect honesty and advice from the mechanic and making sure the car is safe not lying to their customers this really needs improvement. There are elderly and vulnerable people who are not going to ask for second opinion and will be charged for nothing and then of course they will believe that their vehicle needs additional service. I would not recommend F1 in Wellingborough and definitely wont be visiting again.

Your honesty is excellent.
I had been informed by alternative tyre fitting company that I had a nail in my front near side tyre.
I wanted a second opinion and decided to purchase the true and make the appointment with Formula One Wellingborough.
Turned up for the appointment and the fitter couldn’t find a nail in any tyre.
I was offered a refund on the purchased tyre and I accepted with thanks.
I now know who I can trust with future work.
Big thanks for your honesty!

Stay away from Wellingborough branch, they are a con. I was quoted £500 for repair which I got completed at a reputable garage for £100, thieves lying con men. I would never go to Wellingborough branch ever again, they are rude, aggressive & intimidating. Not friendly at all. AVOID AVOID

My car was booked for an mot& full service, of course the branch in Wellingborough was going to find something at the mot! the "joke" was over £750 which is the ongoing average robbery this garage aims for from every client, when collecting my car the new "noise" produced from the front wheel area was clearly audible and noticeble when on road however the chap who "ruin" my car must've been very deaf and ignorant to claim he could hear nothing and car was as it was on arrival, totally untrue as he was clearly not prepared to repair his own doing, crafty lot, my car will never be in that garage again, l'd advice to avoid and save yourself an average of £700 for "anything" in there....daylight robbery! Trading Standards will b informed next.

Worst experience ever, poor workmanship, poor communication and enable to refund after they provided a really bad service with a safety critical issue.
I went with the car for a full service, after a couple of hours I got a phone call from the garage saying that on the front passenger side one of the tyre bolt was rounded and they couldn't take the tyre off to check the breaks. 1 day after I took the car back, a weird noise was coming from the front on the car ( I was driving to work 110mile back and forward) I went with the car to a different garage (I don't thrust F1 garage to even look at the car) and the mechanic there found out that 3 out of 5 tyre bolt were LOOSE. Very serious problem to leave a tyre loose and they don't even admit they made a serios mistake.

This review replaces a negative review I previously wrote. Whilst this company still need to work on the online booking system having access to the current diary to avoid disappointment, the manager and team did their upmost to rectify the situation. I believe people should be given a second chance and as a result am now a satisfied customer. Service was completed to a high standard and an issue with the car was resolved. Thank you to all the team.

I work across from formula 1 autos and I had a break light that was blown.
They took my car on the same day regardless of them being quite busy and had it fixed in no time.
Very efficient group of lads 🙂

Dropped car off for mot, a friendly welcoming from staff in reception team were straight to it even though they were busy. Completed and transaction handled perfectly with great customer interaction too. Well done F1 Autocentre, Wellingborough!

Excellent customer service all explained in detail, all paperwork perfectly generated. Staff very welcoming.

I recently took my vehicle for an MOT, and I couldn't be happier with the experience! From the moment I arrived, the team was welcoming and professional. They explained the process clearly and made sure I understood what to expect.
The service was prompt and efficient, and I appreciated that they kept me updated throughout. Their attention to detail and commitment to quality really stood out. Not only did they complete my MOT with flying colors, but they also took the time to address a couple of minor issues I was concerned about, providing me with valuable advice without any pressure to upsell.

I left feeling confident in my vehicle's safety and performance, and it’s clear that Lukasz genuinely cares about their customers and their work. I highly recommend them to anyone looking for reliable, honest, and skilled automotive service! I will definitely be returning for any future maintenance needs. Thank you, Lukasz , for a fantastic experience!

Really excellent service. Needed a wing mirror replaced to pass MOT. The part direct from the manufacturer was very expensive but they were happy for me to find a second hand part and they fitted it. Bit of back and forth trying to find the right one on Ebay. F1 had great communication and were very polite and super helpful.

Took my car to enquire about the tracking on Good Friday, they booked me in for later that afternoon, took it back in, was there about an hour, they started the wheel alignment, then took it out for a test drive, wanted to adjust it a little more which they did, took it out again to test it, was spot on. Friendly bunch of guys which were also very knowledgeable, pleasant experience using them for the first time. Thank you.

With the exception of the price of tyres online, i would say my experience was shocking. Poor customer service when arrived at centre in wellingborough, I was told they were slightly behind, even though I had a pre-booked appointment. I take slightly behind as 10/20 minutes, they had my car whilst I ate across the road for 1hour 40min to have two tyres fitted that were already in store. I get they are not as fast as an F1 team, but come on.............

And no apology when collecting the car or even a phone call to say sorry its taking so long. Even more, I am still waiting on a the receipt he said I would receive via email. 😡

Excellent service super efficient really good experience

Took our car in for service and MOT, when collected there was 3 dents in side of door. They took a photo and said they would review CCTV to see what had happened and get back to us. Guess what, heard nothing at all from them, so if you happy to leave your car with them and ok that they don't care what happens to customers cars, think twice.

Great service, clean service station, polite helpful staff. Will use again.