Factory Authorized Outlet Avis 1 922

No envían nada ...y dicen que el producto está entregado....a mi nunca me llegó ni siquiera un mail confirmando mi compra; no hay quien informe ni quién responda.

I'm not one for writing reviews but I Ordered a Milwaukee reconditioned drill and it came defective. No customer service at all for returns. Now I'm stuck sending the tool back to Milwaukee for actual repairs before I even was able to use it.

Ordered a Milwaukee PEX expander tool, reconditioned. It came missing the 3/4" head plus none of the heads would screw on far. It was defective from the factory in the first place. I called the day I got it and they said they would issue me a return label. Not getting it I emailed (3 times) did an online return request, called a few times (one time left it on hold for 1:06)... finally sent another email and got a replay -- they will not take it back. There is nothing on their web page or site about returns other than "30 day satisfaction." I initiated a credit card dispute and after charge was frozen they sent a return shipping label. "Eddie" or "Eddy" is a mythical person.

Order a power tool. Never got order or shipping confirmation. Send an email and days later they reply with tracking info.

Package sat in a FedEx hub for a week before I got told it was being returned to sender because FAO put multiple destination labels on the same package.

I've tried calling "Eddie at ext 214," their self-proclaimed problem fixer in all their other awful reviews multiple times, left messages, never got a call back.

I emailed "customer service" (HA) that I want to cancel this order and be refunded, and I am waiting to hear back. It could be days later, or they may just keep my money and never contact me like I'm already suspicious they are going to do.

Fatto un ordine in 5 agosto, mai ricevuto. Continuano a mandare email dicendo di confermare l'ordine, ordine che ho confermato e pagato immediatamente. Mando email e messaggi Messenger ma non ricevo nessuna risposta. Non si sa come contattarli...farò denuncia...occhio ragazzi, ci perdete i soldi...SCONSIGLIATO

Venden productos por internet, uno realiza el pago y no existe ningún mail de confirmación, es una estafa!

So-called 'Factory Authorized Outlet' claimed to have shipped via FedEx, a Milwaukee Sawsall ordered on June 2nd 2023.
Claimed to have shipped on that same date and sent an email to that effect.
By Thursday June 8th they continue to refuse to furnish me with a FedEx tracking number after repeated emails asking them to supply same.
They crap 'tracking' system embedded in the email, continues (as of 0106 UTC 2023.06.08) to display 'We could not determine the appropriate carrier for your tracking number.'!
Bottom line: They have no Sawsall. Lied and Never shipped anything on June 2nd 2023 so cannot supply any tracking number. They are involving FedEx' name in this disgrace and should be put before the courts for it.
I'm going to file a complaint with the FTC about this, enclosing screen shots of their email, my debit card charges and the quote on their checkout page clearly showing shipping charges for FedEx.
Going to post this on every consumer review site I can find.

One must be fair so I upgrade FAO rating to a 4 star.
Evidently they passed my order along to a subsidiary.
FedEx delivered the shipment yesterday June 9th 2023.
Packaging/handling was quite good.
The tool is the genuine article (consistent with previous orders).
This is what customers expect for their hard earned dollars and cannot be proffered as an excuse for ignoring our communications - especially something as critical as a request for tracking particulars.
We are not ATM machines.
Once you the merchant, bill and ship an international purchase all else is out of your hands.
We sweat concrete bricks until we've cleared and checked the purchase - and after that too (recovering from the taxes, duties, levies, imposts, pre-tax inflated value of the goods et al)
Be guided accordingly.

PS:- As of June 10th 2023 0048 UTC, FAO in-house tracking system continues to display re. this purchase:
'June 2nd order ready to ship.'
'We could not determine the appropriate carrier for your tracking number.'

WOW!! I received my new string trimmer in two days, best price on the internet Their 800 phone number is there for you and their e-mail address. Great company. I don't know who is writing all these bad reviews i think it is other jealous company's trying to make Factory Authorized Outlet look bad, Shame on you!!!!

Questo è un sito truffa,ho ordinato un oggetto e da dopo aver fatto l'ordine non ho avuto più nessuna risposta e notizia.Sconsigliato non fatevi rubare soldi

They can’t even ship the number of items in stock correctly. Ordered 5 items, one on back order which I knew when I placed the order. received only 3 of the 4 items in stock which took a week. When contacted, they thought they shipped the 4 items. Won’t be buying from these guys again.

I bought a reebok zjet460 Bluetooth treadmill off this company tracking number said I had received it only thing I had was a pair of sunglasses they must b so proud of their self's conning people out of money they haven't got to lose and they haven't got the decency to reply to my emails or messages

Do not order off here I ordered a tread mill and I had some ray ban sunglasses come instead so disappointed was for my daughters bday

I am helping a young man who appears to have been duped out of £94 by this company who like other customers have ordered a treadmill which has failed to arrive and which they claim to have delivered, He has emailed them several times with no response and he has tried to get a reset password link from them with yet again no reply. A pair of ray ban sunglasses did arrive the other day, I'm not sure this is a valid substitute for a treadmill!!
I would strongly advise against anyone using this company.

Hola😒He pedido una cinta de correr, todavía no he recibido nada, yo también quiero mi cinta o mi dinero.¿Que puedo hacer? 🥺🤦‍♀️

I have same bad experience as someone else has too that case I use his words because it happened with me exactly same confusion !!!Tried to order a Treadmill, completed the order (filled in details etc, but there was no place asking to create an account), paid and went to check online.
It said my email was already used, and so I tried to ask for a password reset.
One did not appear in my email box. I reported the issue via contact us page, no reply three times, no email reset twice and no email confirmation of the order.
Have tried looking for a UK phone number but can't find one on the web, even tried checking to see if the site is a hoax.

Quiero mi cinta o mi dinero. Si compré la cinta es por qué la necesito,. Tengo que caminar todos los días y por el clima no puedo salir y eran los últimos 101 euros que tenía. Por favor mi cinta o mi dinero

Hago un pedido para recoger en la tienda de San Fernando de Henares Camino Real. Me dicen que acuda a recogerlo. Figura un horario desde las 10 de la mañana. Llego a las 10 y 10 y veo que, aunque hay empleados en el interior, está cerrada. Me fijo y veo que han cambiado el horario a las 11 de la mañana. Después me dice la empleada que ellos no tienen nada que ver con la empresa en general y que no tienen por qué seguir sus horarios. Que lo han cambiado por el temporal, ya no había nieve. En definitiva, les importa muy poco hacer esperar a la gente y, según la dependienta, los horarios de la web no vinculan a las tiendas. Se creen que son como la beneficencia por como tratan a los clientes. Después, cuando abro el paquete, me encuentro con un pegote de tela que hay que descifrar. Cuando lo consigo, resulta que era un pantalón que, en su momento, debió ser planchado varias veces, pues las rayas se cruzan. Una tremenda falta de respeto, en plancha, en tienda y en toda la organización.

Tried to order a Treadmill, completed the order (filled in details etc, but there was no place asking to create an account), paid and went to check online.
It said my email was already used, and so I tried to ask for a password reset.
One did not appear in my email box. I reported the issue via contact us page, no reply three times, no email reset twice and no email confirmation of the order.
Have tried looking for a UK phone number but can't find one on the web, even tried checking to see if the site is a hoax.

ES UNA ESTAFA!! Hace 2 dias compré una cinta para correr tras ver su publicidad en Instagram o Facebook, ya no me acuerdo, y no me han enviado mail de confirmación, ni puedo ponerme en contacto con ellos. Alguien sabe cómo debo hacer para recuperar mi dinero? Gracias.

Hola queria comprar una cinta electrica para caminar la publicidad la encontre en instagram.
Gracias que investige i para mi que es una venta fraudulenta jaque cuando meti todos mis datos antes de comprar sali de la pagina i quise volver i el correo no hera validi.
Cuidado amigos antes de comprar investigar un poco.
Espero que esto ajude a alguna persona