Farrell Heyworth Avis 

I would like to thank the letting team at Farrell Heyworth for a professional service that resulted in my flat being let within 2 weeks of listing.
Also a big thanks to Nick Reid for the initial contact which installed a confidence in the agency, with his attention to detail and very positive out look on even less desirable location, with the hope of changing the tenancy demographics of the location.
Also Damien Steel has assisted me with all aspects of finding and securing the tenancy with equal enthusiasm.
I will definitely be using Farrell Heyworth again.

This is the worst estate agent / letting agent the world has ever seen the I am a tenant, the repeatedly fail to fix problems i have been left without heating or hot
water for 4 weeks now over Christmas in temperatures of minus 10 degrees c despite over 50 calls to get them to find a contractor to fix it If i could deal directly with the landlord I would but cant. If I could give them a minus 10 star review to mirror the temperatures i've been left in I would

Farrell Heyworth Property sales department were excellent, from the initial advice as to value through to completion - matters were chased where needed - I thoroughly recommend them and will use them again

I used Farrell and Heyworth (Lancaster branch) to sell my flat. Leah was primarily dealing with it and was great the entire way through, chasing solicitors and keeping me updated. They also offered to check on the property as I wasn’t living there. All the other staff including Alisha and Deborah have been great, even after the sale, helping with metre readings and my post, nothing has ever been too much hassle, couldn’t recommend them enough.

Farrell Heyworth have to be amongst the worst letting agents in the North-West. I have been forced to give them 1 star as it is impossible to leave them ‘zero’. They have habitually made mistakes in the management of my property, costing me hundreds of pounds over the 9 years they have ‘managed’ the property. I am finally rid of them, to discover they cannot locate the house keys. The employee who undertook the inventory failed to return the keys to the office and went on annual leave! They have failed to take final meter readings because they allege they cannot find the meters, despite mentioning the meters in the inventory report and taking them on many occasions in the past. There is absolutely nothing I can say that is positive about FH. Use anybody but them, if you need a letting agent!

1 star is even being generous.

I don’t even know where to begin with this estate agent! We had our offer accepted 9 months ago and between the vendor messing us about and the estate agents being incompetent, it has all fallen through!

Gemma from the Morecambe branch who was dealing with our purchase, was rude and so unhelpful! Every-time we phoned for an update, she was never in the office; she never returned phonecalls and when we did finally get in touch she didn’t have a clue what was going on or where the sale was up too!

John the manager also from the Morecambe branch, he too was most unhelpful and as a manager I would like to think he would have more of an understanding of what was going on.

We done all the work for them to try and get somewhere with the sale ie:
Chasing solicitors and chasing the estate agent of our vendor; who in the end communicated with us directly as opposed to Farrell and Heyworth, as they never provided us with accurate and up to date information on the sale.

If you are from the Morecambe/Heysham area do not even waste your time with the property listed on Saxon heights, as it has been listed for sale several times and has never completed. The only estate agents that will list the property are these clowns!
This is the house that has held us up and has all fallen through for the second time!

And just to top this, they relisted the property back on the market without officially confirming the sale had collapsed!! 😡

As a result, we have lost our buyers and both our mortgage offers have expired, as we are now 1 year down the line for it all to collapse.

These guys (Katie & Simon) from the clevelys branch have been amazing,I have sold 2 properties with them.theybhave shown nothing but professionalism and amazing customer service from start to finish,always get back to you and keep you fully updated.highley recommend!!!

Not to be trusted agent Farelheyworth Preston fulwood viewed a house asking price I agreed to pay received a email confirming offer Accepted asking for Soliciters details in the same email confirmation offer not accepted the vendor is asking for more money then what the house is on the market for how does that work the house already over priced for the market value unprofessional deceiving at the least

Beware this company. I don’t know how they are still trading. We came almost 200 miles to view a house we’d seen in Blackpool. Elegant furniture and stylish wall art deluded us and we thought that the agent’s assertion that this was a ‘walk in’ home that needed nothing doing to it was probably right. By the end of the ten minute viewing, she was commenting that the only way we would get rid of the overwhelming smell of cigarettes would be to “rip up the carpet”. So much for the description. This stated that the two en-suites had vanity units. They did not.
We offered £10K over the asking price as a gesture of good will as the vendors had their buyer pull off and the market had gone up. We’re like that. Fair and honest.
We finally got here after several hold ups which were unnecessary and found that, now empty, this house was showing its true colours. How anyone can trash a house in 7 years is beyond me. How an agency can describe it so disingenuously is even further beyond me.
The office manager reflected the lack of professionalism. She lost our ID and when we tried to get to grips with this she told us that an employee who’d just left had ‘probably thrown it away’. She couldn’t see why the office ‘losing’ her ID was such an important issue. She was aggressive and unpleasant.
Lessons learned:
Look at Estate Agent reviews
View the property at least twice
Look in the dark corners
Ask questions

Terrible customer service and poor communication.

We wanted to buy a house for sale in Knott End. We'd gotten to the point of nearly exchanging contracts, when the seller pulled out asking for more money. We got back in touch with the estate agent and told them that we were unable to increase our offer, and to let the seller know why. We then got a text from the seller about how "since she'd had no contact, she'd assume we can't increase our offer". So, not only did FH not get back in touch with us, despite promising us a call, they also didn't even get in touch with the seller. It was only after our mortgage advisor rang multiple times, with the last time refusing to hang up unless he got an answer, that we finally got the answer that "they considered the sale not to be going forward". Which I could've told them.

After all that, the house was then back on rightmove, for the exact same price it was originally, at the exact offer we gave.

I would give 0 stars if I could. My advice, don't bother selling with FH, don't bother buying with FH. Absolutely terrible, and I will be avoiding buying any house that they are in charge of selling.

Very unprofessional. The company has a viewing policy that you need to prove your mortgage in principle and fund proof in order to arrange a viewing. After I got everything sorted and sent, they told me that the property was already gone when I first called. At this stage, they even wanted to sell me their mortgage advisory service after reading my mortgage document. There is no policy about data protection. No idea why any landlord would like to work with them.

They are useless!! They couldn’t sell our lovely 3 bedroom properly in a popular area of Preston a few months ago despite us selling it under market valuation for a quick sale as we had already found a property to buy - and in the current property market!! We eventually got a seller after 5 months (!) on the market but they pulled out after 3 months due to the lack of contact from FH making them feel anxious that nothing was happening. Terrible TERRIBLE customer service, absolutely no contact from them at all - we had to chase up the few viewings they manage to get for us but they were apparently unable to get any feedback from any of the viewings saying they were consistently unable to speak to anyone. We are now having to rent our home out for a year or so as a property languishing on the market for as long as ours has makes buyers nervous that there’s something wrong with it. It’s beautiful and has wonderful views of Preston with absolutely no issues at all but FH couldn’t sell it. They couldn’t find their backsides with both hands. Do NOT use this company for anything related to property.

I would give this company a zero if there was an option. Liars and incompetent losers. Will never rent through this rip off company. A total mistake on my part. Pls BEWARE!!!

Was told a house was not for rent as landlord was taking it off for good, this was after I had told them a few day earlier I was on full disability so did get housing benefit. I asked if he was going to put it back on again anytime soon and was told no as he didnt want to rent it out ever again. The next day, it said on the house it was Let agreed! So they clearly discriminated against me which they are legally not allowed to do anymore. I'm just as good as anyone else and trustworthy as anyone who works, but with being disabled I sadly cant work. I was extremely upset. This should not be happening in 2022!!

Honestly if I could give them zero stars I would. Absolute complete time wasters. I went to view a property on behalf of my sister wanting to relocate near me. We were told the property was chain free at the time of viewing. Turns out the seller hadn’t even found a property to buy! Communication was truly dreadful throughout (I’m talking contact them several times a week with not so much as an acknowledgment that they’ve got your message dreadful). And if by some sheer miracle they do get back in touch with you, they sounded so rude like they were the ones doing you a favour. How this company is still running, I’ll never know. All the staff either needs sacking or some serious customer services training. To top it off, after 6 months of waiting, the sale ended up falling through. I’m guessing through their lack of communication with both parties because seller said ‘he was fed up’ HE WAS FED UP?! Must be having a laugh. My guess is their communication with the seller was just as sh***y as their communication with us. Save your money and list your property with someone else. Wish I’d read their reviews from the start. No surprises they are mainly negative.

As with all the other bad reviews I can confirm this estate agents is a bunch of crooks!! I was supposed to rent a property on Victoria Road in St annes last week my name is David, after taking a key deposit off me to proceed and telling me I'd been approved, days later I get told that now I havnt been approved and they will NOT return my deposit of £184 !!! I am taking legal action but be warned stay clear of these crooks they will Rob you blind!!! Also they do NOT return calls and very rude, at least Dick Turpin wore a mask DO NOT give them any money you will loose it

I've been trying to rent a house and the staff at Lancaster have been very rude and discriminatory. I had my English friend call and enquire about the same house and they gave them the information.

Have purchased a couple of properties now through Farrell Heyworth, mainly dealing with Elliott and Erica at the Morecambe branch. Both always easy to get hold of and very helpful and would certainly recommend.

Absolutely dreadful service n aftercare after I became a tennet, there was no customer care and no help or support and it took ages to fix every problem n I would never use them again. They took 3 months to sort out blinds n over 8 months to solve a little damp issue. I advise people to stay away

Would I recommend Farrell Heyworth Morecambe – Yes but with some caution!
My main issue is they tried to overcharge by £516.72. When this was raised with the Assistant Manager I received an email confirming their charge would be the agreed price, only for them to present an inflated bill to my Solicitor a month later. I raised this inflated final bill with the Assistant Manager who gave an unsatisfactory response and did not address the problem of the over charge. This was escalated to the Branch Mangers attention who, after investigating, claimed this was because ‘the house would sell itself’ and a discount had been applied at the start of the sales contract. Regardless of this an inflated invoice had been presented to the Solicitor for payment and the problem of the overcharge had not been accepted or addressed to my satisfaction.
In addition to this, they proved to be slow by not updating their portal with accurate and up to date information. An example of this would be, 4 x days after completion and handover the portal still shows that searches agreed, enquiries, exchange date agreed, exchange of contracts and completion are still outstanding. This is not the case, the house has sold!
Their bill will be paid for the agreed price however having attempting to overcharge, when this issue had already been raised with Management, I find this unacceptable given that I am supposedly paying a well-established and professional company for services and expertise.
Had the correct bill been presented, feedback would have been more favourable.
Please ensure you check your final bill before instructing your Solicitor to pay, it may be wrong especially if a discount has been applied.