Farrell Heyworth Avis 

Wanted to rate this company zero stars!!
Was told the office would touch base with us if no interest but we had no communication from them what’s so ever.
This digital marketing fee of 199 on top of their 3600 fee was a total rip off as most estate agents have this included. We were told we HAD to have this so we can have pictures and a floor plan. We decided to take the property off the market as we were not getting any interest. A few estate agents thought this was unusual considering the location of the property. The photos were not the best either. Also the description of the property did not have the full details of what the property had, No coastal photos, even though I asked the photographer to include these. Also the only viewer we had was accompanied by a sale woman who didn’t even live in the area and didn’t know the location. Very poor service. Stay away.

If I could give a 0 star I would!
Went to market with this agent in Chorley in February after a convincing sales talk.
Despite being told that they provide a ‘Premium Digital Marketing package’, which costs an additional £299 + VAT in addition to their fees, they assured us this would target the market across all marketing options and guarantee a sale.
After the photographer had been we had to complain about the quality of the photographs and video, which in our opinion were unprofessional. They did offer to come back and redo them but arranging another session never materialised.
In 4 months we’ve had no interest and no viewings. Even in the slowest market this seems unreasonable for what we consider a desirable property.
The communication from the office has been very poor, and their only advice has been to reduce the price, which we did but still had no interest or viewings.
When we notified them that we were withdrawing our property from them they said we had to pay the £299 + VAT for the Digital Marketing Service.
I disputed this on the grounds that no viewings had been secured and they offered to reduce it by £199 + VAT!!
Absolute disgrace for providing an unprofessional, unsatisfactory service!!
Overall we are very unhappy with the service and would not recommend this agent to anyone.

I offered full asking price on a flat in Morecambe. My offer was accepted. But then I got a phone call to say that someone had offered more money. It wasn't advertised as offers over a certain amount until they decided to gazump me they then changed the wording on the listing. I had tried to get in touch with them and was being fobbed off by an arrogant male employee. It was then they decided to ring me and told me I had been gazumped and was I willing to pay more. I would advice people to avoid them!

As someone who is actively looking to purchase a new property the estate agents do not seem very proactive at arranging viewings or getting back to their prospective buyers. There was no urgency to even arrange viewings for houses that have been on the market for a substantial amount of time. I managed to view two houses advertised elsewhere in the time it took for someone to respond to my first enquiry at Farrell Hayworth. It's only when I make multiple attempts to contact them that I actually get anywhere. Most other estate agents I've dealt with have jumped at the opportunity to sell a property. The only timely phone call I received was from their mortgage broker who tried selling me a mortgage even though I had a mortgage in place already.

The sale of our house went very smoothly. Debbie Woodhouse from the Lancaster Branch, who dealt with the sale was very friendly and knowledgeable and kept us well informed during whole sale process.
Thank you very much Debbie.
Would recommend to anyone selling or buying their home to go with yourselves.

My review is 100 percent true based on my own experience with the manager Daniel from the barrow in Furness branch on the telephone Thursday 11 may 2023 in the afternoon.
I am from London not local and wanted to view a couple of properties in Barrow as I wanted to buy one, I had told him exactly what properties. Daniel had said we have no viewings available for Saturday I explained I'm not from here and still he would not offer any solution. He then went on to say we need to see proof example cash purchase or mortgage offer to view a property, basically judging me or thinking I might be a time waster. I have never experienced this, even when a client does a mortgage in principal on the phone or face to face they don't need to prove any paperwork until they want to make a full application.
Daniel was very rude and he then mentioned look at the online videos of the property, I said I want to see it in person how can you tell a client to go online and look at the visual video when I have called to view the property myself? this is appalling service and off putting I would like to remind Daniel it is the customers right to view, and because many agents are so lazy to show properties like in this instance Farrell and Heyworth, they got used to it during covid and still using the same excuse, exactly what Daniel said to me. If I wanted visual online viewing then why did I call you?
He then mentioned some people buy properties without viewing it, I said why are you telling me this? just see the absolute disgrace of manners? I then mentioned if I wanted to buy a car I would like to see it before and a house more so but clearly Daniel has no idea on how to talk his behaviour was the worst I have ever experienced with any agent or organisation in the UK or abroad.
I then told him do not assume or judge anyone you have no right, when things go wrong in your life be it at work or outside this is due to your appalling attitude, terrible manners in this case no manners, low/cheap service. I suggest you go and learn how to speak, respect people and learn basic manners. Since my conversation with Daniel I have spoken to clients and people who live in Barrow saying Farrell Heyworth service is so poor and the bad experiences they have had themselves, the agent have lied to customers and the online reviews have been fake to give high ratings from people they know, fake ratings so the company is lying to themselves and the customers. So how could I trust you?
They lost a true client but this was Gods blessings and saved me not to buy from them. Truth always prevails.

I am compelled to share my experience with Farrell Heyworth to shed light on the unethical practices and ongoing deposit issues I encountered. It is disheartening to see an agency that falls short of their responsibilities and lacks accountability for their actions.

One of the most distressing aspects of my experience was the unauthorized sharing of my personal information and the shady and dodgy third parties that Farrell Heyworth deal with. This breach of trust raises serious concerns about their commitment to safeguarding customer data and respecting privacy rights. They will come back to you with small prints to justify their shady actions. My complaint to ICO resulted in them being told to make it more obvious so they stop scamming their customers.

Additionally, despite multiple attempts to resolve the matter, my deposit has yet to be returned and I'm sure many other deposits from innocent customers have been withheld as well. The prolonged delay and lack of response from Farrell Heyworth and the continuous blaming of the matter on their 'Third Party' partners is nothing but laughable, we are talking about a financial misconduct here. Their failure to fulfill their obligation to return the deposit is both disconcerting and disappointing.

Do not trust any of their third parties whether they are solicitors, surveyors or conveyancers, they are all failing companies that will do nothing by waste your time and money, read online about the many cases of people becoming homeless and chains breaking up due to lack of commitment from Farrell Heyworth and the partners they recommended.

It is crucial for them to reevaluate their internal processes, replace their Sales Director and enhance their commitment to customer satisfaction and ethical conduct. I mean the reviews speak for themselves.

So far all I can see is a failing company that is using any trick in its pocket to make as much money as they can before going bankrupt. I would definitely not trust my properties with this estate agent.

Potential clients and tenants should exercise caution when considering Farrell Heyworth as their service provider. My experience highlights their lack of professionalism and disregard for their customers' rights. They will ignore vital emails and blame it on their 'junk mail'. They were told off by the ICO who forced them to respond to my enquiries, and unfortunately that is your only way to deal with such a failing firm.

It is essential to thoroughly research and consider alternatives before engaging in any agreements or transactions with this agency.

In conclusion, I hope that sharing my experience will encourage Farrell Heyworth to rectify these issues and improve their practices. It is my sincere hope that future customers will be spared from the disappointment and frustration I have faced.

If I could give less than 1 star I would. Awful customer service. Disgusting malpractice and mistreatment. Unprofessional and rude. Do not rent with this company!

Been absolutely amazing and patient with me and my partner and we couldn’t be happier!
We had set back and delays which made us worry with might have to sign contact in old property and miss our chance but Imogen ball went above and beyond for us and got this speeded ahead so we could get into our new property I couldn’t thank her enough!
If I could thank her a million times I would she’s been absolutely amazing!
Imogen thanks once again and I really hope you do get recognised for this!

Take your money but dont do anything, tenants have just moved out and the property is left with years of distruction....I have lost £1000's I will be taking this company to court DON'T let them do it to you

I have recently moved out of a property I was renting from this terrible company. 3 years i waited for them to fix my bedroom window which would not open causing mould and a fire hazard. The bathroom was covered in mould due to no ventilation which they were made aware of numerous times and refused to fix. I left the property with 2 beds inside and a mattress. There were some bin bags in the garden too. They are now asking me for £780 for the removal of these items!!!! This company is disgusting and I urge everybody to never ever ever deal with them.

I will never be renting a property off Farrell Heyworth again!!!

We rented a top floor flat for 6 months. In that 6 months we were without hot water for 6 weeks. We had to endure damp, poorly sealed windows, and below 10 degrees temperatures in the winter.

The communication was SO poor. I reported the damp within a week of moving in (over the summer). We had countless people come out to inspect the loft and the damp but nothing was ever actioned or communicated to us. One guy told us there was a hole in the roof so it was just dripping straight in. One said the gutters were overflowing into the property and we were getting the majority of the excess water!!! In the loft, there was no insulation, so all the heat was getting lost. We tried to open the windows the air the property out but most days we were able to see our breath and have to sit in the flat in our coats. The damp got worse, the mould grew, and our health declined.
I even got to the point of reporting it to the local council who came over to do an inspection. They said they would fine the landlord, but once meeting her, I felt guilty so retracted… what a mistake that was!!!!

After 6 months, we ended our tenancy. The reception we got when trying to get our deposit back has led me to angry tears. A representative in the Lancaster office may be one of the worst “professionals” I’ve had to deal with. We were basically told the damp was our fault because we didn’t adequately air out the property. Her response to my emails were all rude and unprofessional. We got deducted £200 from our deposit for minor things, when a previous tenant got deducted only £50 from her deposit but she had left her flat not in the “perfect” state either and we were told “the landlord realised she should’ve deducted more from them” which made us feel like they were now taking it out on us. In the end, I just backed down because I wanted my money back so I didn’t have to deal with these people anymore.

Since leaving the property, we have noticed they have now finally put scaffolding up to rectify the work on the roof and gutters which seems oh so convenient now we have left.

Farrell Heyworth clearly have too many properties on board to care about the tenants they’re housing.

AVOID AVOID AVOID !!!!!

Avoid at all costs! Cost us £150 to get out of a contract, they advertised our property incorrectly and after 4 phone calls almost got it right. Had to sack them off as the customer service is non existent ! Putting it up with another agent who actually wants to sell our property !

Can I give 0 Stars?
Our property went on the market almost 15 weeks ago, and in all that time we've had 2 viewings. Even in the slowest market this seems unreasonable.
The communication from the office has been very poor, we received a viewing from somone I do not believe was proceedable at the time. I believe this as I was told by 2 members of staff in the office, but the manager disagrees.
We haven't been told what is being done to sell our house, we were told at the original valuation appointment that they hoped it would be sold in 4-6 weeks and we are significantly further down the line with no update of what is happening. The only advice we've had in that time is to reduce the price, even though we originally listed at the recommended price.
We are very unhappy with the service and would not recommend to anyone.

ATTENTION ALL LANDLORDS
Do not under any circumstances sign a contract with Farrell and Heyworth manage your property, go somewhere else, anywhere else in fact.
The contract locks you into using them and to remove your property from them, which you will probably want to after realising that they are incapable, you have to pay 2 months rent and give 3 months notice.
Their maintenance team react sluggishly to any requests from you or tenant so much so that you end up dealing with all the maintenance yourself in order to appease your tenant.
The prices they quote you for work are 20% - 40% higher than the work costs if you source it yourself, presumably as there is some 'FHAT' as well as VAT included in the price.
Their communication is shockingly poor, recently I had The Property Ombudsman uphold and agree with my complaint against them that they had broken TPO code of conduct as they had changed a tenant's payment date without contacting me. Following the ruling my only request was to remove my property from them without having to pay 2 months rent, this was denied by their nepotistic Operations Manager Andrew Collins - a man who's arrogant email tone easily convinces you that he sees you as a total inconvenience whilst also displaying that he suffers from Boss's Son Syndrome.

So to sum up, look elsewhere, don't use them. They are terrible.

Worst estate agent I have ever used, and that is saying something.

On a viewing, they left a large window open. It let rain in and broke plaster off where it had blown open. They refused to accept responsibility.

They try to get you to sell your house for less than it's worth so that they can get their fixed commission.

They don't care how much they get you and will try to tell you that lowball offers are good and you should take it. They do nothing other than list on Rightmove for their money.

I had 2 buyers pull out of a sale due to them not vetting the buyers properly. This took 8 months, costing me £1000s.

On me asking them to stop selling my house after 8 months they charged me £210 for a deferred marketing fee and that I will need to pay their full fee if I sold to anyone they had introduced. I would have gladly paid £1000 not to deal with this company any longer.

I sold it myself using the online estate agent, strike, for free. On top of that, I ended up selling it for 15% more than they had managed to!

These so-called professionals are complete rogues.

AVOID LIKE THE PLAGUE

Very helpful company , Erica was our point of contact and certainly went the extra mile, would definitely recommend a great team thank you

Just sold our property with Farrell and Heyworth, Morecambe.
From the time of Johns appraisal of our property right through to completion we could not have asked for more. Thanks to Erica, Gemma, John and everyone else involved, for a hassle free sale. Nothing was too much trouble.
We highly recommend using the team at Farrell Heyworth, Morecambe.

I am a first time buyer who viewed a number of properties listed with Farrell Heyworth Morecambe and Lancaster.

I must say, out of all the estate agents I dealt with they have been the most proactive and responsive. They went out of their way to find me suitable properties and were very accommodating and helpful every step of the way, even printing out full colour brochures for us to take away.

Kim from the Morecambe office particularly stood out and is a real asset to the brand.

I absolutely would not recommend Farrell Heyworth. I really wish I read these reviews before we used them because then we wouldn't have bothered. They were nice enough when they valued our house and the agent who valued it repeatedly assured us that we would have no problem finding a house within our budget... This was a lie. They promised they would let us know houses before they went live... This was a lie, they only told us about two houses in the whole 9 months we wasted using their 'services' both of which did not remotely match our criteria. They did absolutely NOTHING to help us find a house. They only contacted us twice about unsuitable houses and a couple of times the 'sale progression team' phoned to see how we were doing. Due to the shocking customer service and the fact we were misled by them meaning we haven't found a house we have since withdrawn the house from the market. Definitely don't trust them and would never use them again or recommend them to anyone. I'm also aware that if I get a response to this reveiw it will just be a 'copy and paste' bog standard response that doesn't actually address anything.