We couldn’t have asked for better support throughout our sale. Gabby Hughes was absolutely amazing from start to finish. She was friendly, professional, incredibly helpful and always kept us updat... Voir plus
L'entreprise a répondu
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Very professional from start to finish,held an open day style for viewings had 1 day of viewing and property sold went through with no issues special thanks to Alison Ainsworth for all her support
L'entreprise a répondu
We have sold two houses through FH. It's difficult to separate the housing market from agent performance sometimes, but we did feel that we got value for money - especially on the second sale. Spe... Voir plus
L'entreprise a répondu
Cleveleys branch They have refused to remove my property from the market and holding the property to ransom until a disputed marketing fee is paid Marketing fee: No floor plans for 6 months... Voir plus
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3,5
Moyen
241 avis
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A répondu à 100 % de ses avis négatifs
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Alison Whiteside was great
Alison Whiteside was great! She was quick to respond to questions and went the extra mile to find answers to our queries.
28 mai 2026
Avis spontané
Réponse de Farrell Heyworth
Thank you for taking the time to share your experience.
We’re really pleased to hear that you found Alison Whiteside to be so responsive and proactive. Going the extra mile to ensure questions are answered thoroughly is exactly the level of service we aim to provide, so it’s great to know this stood out for you.
I’ll be sure to pass your kind comments on to Alison – she’ll be delighted to hear them.
We appreciate your feedback and wish you all the very best moving forward.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Recent property sale
My property development business means I buy and sell houses regularly. The sale went relatively smoothly and Alison Whiteside really helped get it across the line
1 mai 2026
Avis spontané
Réponse de Farrell Heyworth
Thank you for sharing your feedback.
Given your experience buying and selling property regularly, it’s reassuring to hear that this sale progressed smoothly and met your expectations. We understand how important clear communication and momentum are, particularly when transactions need to stay on track.
It’s great to see Alison Whiteside recognised for the role she played in helping move the sale through to completion. Her practical, focused approach is exactly what we aim to deliver, especially where timing and coordination matter.
Thank you for choosing Farrell Heyworth, and for taking the time to leave your comments.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Two successful sales
We have sold two houses through FH. It's difficult to separate the housing market from agent performance sometimes, but we did feel that we got value for money - especially on the second sale.
Special shoutouts to Gemma Read in Lancaster Sales Progression who was super quick with responses. Also to John Holloway in the Morecambe office - I believe that his advice to both ourselves and our buyers kept things on track with the second sale.
22 mai 2026
Avis spontané
Réponse de Farrell Heyworth
Thank you for taking the time to share your experience with us.
We’re really pleased to hear that, across both sales, you felt you received good value and that the second transaction in particular ran smoothly. As you’ve noted, market conditions can vary, so it’s reassuring to know that our team’s advice and support helped keep things moving in the right direction.
It’s great to see Gemma Read recognised for her responsiveness within our Lancaster Sales Progression team, and John Holloway for the steady, practical guidance he provided from our Morecambe office. Clear communication and considered advice are central to how we work, so your comments are very much appreciated.
Thank you again for choosing Farrell Heyworth, and for recommending the individuals involved.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Kept sending me auto signature…
Kept sending me auto signature documents that were not authorised. Unable to unsubscribe and almost daily harrassment
Bordering on scam!!!
29 mai 2026
Avis spontané
Réponse de Farrell Heyworth
We’re sorry to hear that you feel dissatisfied and that your experience has caused frustration.
We’re unable to comment on individual circumstances publicly, but we take concerns around communication and consent seriously. Our intention is always to ensure correspondence is appropriate and aligned with agreed processes.
Please contact your nearest branch so that we can investigate this matter on your behalf.
Best regards
Jeremy Collins
Director
Farrell Heyworth
We recently used Alison Whiteside to…
We recently used Alison Whiteside to progress the sale of a property through Farrell Heyworth. I can only say she's a very, very professional person with attention to detail and a very good work ethic. We would have no hesitation in recommending Alison to anyone who is selling their property.
20 janvier 2026
Avis spontané
Réponse de Farrell Heyworth
We’re delighted to hear such positive feedback, and thank you for taking the time to share your experience.
It’s great to know that Alison Whiteside’s professionalism, attention to detail and strong work ethic made a real difference during your sale. Progressing a transaction smoothly takes care and commitment, and it’s reassuring to hear that this came through so clearly.
We’ll be sure to pass on your kind comments to Alison. At Farrell Heyworth, we pride ourselves on providing a thorough, supportive service throughout the selling process, and your recommendation means a great deal to us.
Best regards
Jeremy Collins
Director
Farrell Heyworth
DO NOT RENT FROM FARRELL HEYWORTH IN LEYLAND!
After trying to increase the rent yet again just before the 1st May changes Farrell Heyworth have now placed the house we are in up for rent way below the previous continually increasing rental amount being paid by my wife and I. When questioned an excessive email response once again blaming the landlord was received, in which legal obligations and court action were also referenced. Awful communication to receive as a current customer! Having read other reviews across a myriad of review platforms, including staff feedback on the Glassdoors website, it is clear that this company has zero understanding of Treating Customers Fairly or basic customer service in general. I have no doubt that once a new tenant is in this poorly maintained property situated in Leyland they will continue to increase the rent way above a fair value once again (with the current rent being advertised being way above this properties value). I write this review to warn others to go with other estate agents in the North West/Leyland area - my wife highly recommends New Lease who provided great customer service to her for almost a decade. This is a warning for landlords too, who Farrell Heyworth openly blame for essential repairs not being carried out and for consistent, excessive rent increases. Our experience, along with other recent tenants we have spoken , has been beyond awful - consistently leasing properties in poor condition that are propped up with extremely poor repair work. The poor repair work is not due to the contractors, with many being highly skilled tradespeople, but the instruction for them to do the least amount possible when they finally do instruct them. My wife and I had to pay for several essential repairs when we first moved in due to Farrell Heyworths inaction, who did continually blame the landlord. In addition to this they also admit to providing information about regulatory changes after they have been implemented, leaving zero time for tenants to make information based decisions, leading to more money being lost by tenants. Save your money and sanity and do not rent from Farrell Heyworth....we never will again!
*** Yet again a poor response received that accepts no responsibility and/or states how they are going to make restitution for the continued service failings and non existent support provided to my family and I. I have also reviewed and noted feedback from landlords regarding Farrell Heyworth online too - it appears that both tenants and landlords are treated questionably by this so called estate agent...definitely worth reading the 1 star reviews before doing business with this company...or simply don't do business with this company and save yourself the headache and expense ***
30 mai 2026
Avis spontané
Réponse de Farrell Heyworth
We’re sorry to hear that you feel so dissatisfied with your experience and that this has left you with such a negative impression.
As estate agents, we are required to act on the explicit instructions of the property owner and within the relevant regulatory framework. This can, at times, lead to outcomes or communications that are frustrating for tenants, particularly where expectations and responsibilities are not aligned. We’re unable to comment on individual circumstances, correspondence, or third‑party commentary in a public forum.
That said, clear and timely communication, fair treatment, and professionalism are principles we take seriously, and it is disappointing to hear that you feel these fell short in your case. Feedback of this nature is not taken lightly.
Concerns of this kind are always best addressed directly and privately, with our team, where they can be reviewed fully.
Best regards
Jeremy Collins
Director
Farrell Heyworth
help with process from start to finish…
help with process from start to finish especially from
Alison Whiteside
4 décembre 2025
Avis spontané
Réponse de Farrell Heyworth
Thank you for your feedback.
It’s great to hear that you felt well supported throughout the process from start to finish. Ensuring clear guidance and consistent communication is something we place real importance on, and it’s reassuring to know this made a positive difference for you.
We’re especially pleased to see Alison Whiteside recognised for her support and professionalism. Your comments will be greatly appreciated by her and the wider team.
Best regards
Jeremy Collins
Director
Farrell Heyworth
In what was an extremely stressful sale…
In what was an extremely stressful sale and purchase, Alison Whiteside was the calm in the storm we needed. She was utterly fantastic, I honestly do not think we would have got across the line without her or our Solicitor Sophie. Thank you Alison!
13 février 2026
Avis spontané
Réponse de Farrell Heyworth
We’re really pleased to hear this.
Buying and selling at the same time can be incredibly demanding, so it’s reassuring to know that Alison Whiteside was able to provide the calm, steady support you needed throughout. Her ability to keep things moving while remaining approachable and focused is something we value greatly.
Thank you for taking the time to share your experience and for recognising Alison’s efforts — she’ll be delighted to read your comments. We wish you every happiness in your new home.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Alison Whiteside
Alison Whiteside was absolutely brilliant acting as an intermediary between ourselves, our solicitor and the buyers solicitor. It was really quite a stressful time as the buyers solicitor did not seem to be bothered about how long it took. Without her determination we might easily have given up on the house sale.
13 janvier 2026
Avis spontané
Réponse de Farrell Heyworth
We’re really pleased to hear about your experience.
It’s reassuring to know that Alison Whiteside was able to provide steady support and act as an effective intermediary during what sounds like a particularly stressful stage of the sale. Her determination and commitment to keeping things moving, especially when progress felt challenging, are qualities we value highly.
Thank you for taking the time to share your feedback and for recognising Alison’s efforts — it will mean a great deal to her.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Farrell Hayworth Estate…
Alison from Farrell Hayworth Estate Agents has done everything in her power to help me with problems that I had The company have been very professional and Alison has gone above and beyond.
29 mai 2026
Avis spontané
Réponse de Farrell Heyworth
We’re really pleased to hear about your experience and thank you for sharing your feedback.
It’s reassuring to know that Alison Whiteside was able to support you so thoroughly and do everything possible to help resolve the challenges you faced. Going above and beyond for our clients, while remaining professional and supportive throughout, is something we value highly, and your comments reflect that commitment perfectly.
We’re also glad to hear that you found the wider team professional during the process. Alison will be delighted to receive your kind words and recognition.
Thank you again for choosing Farrell Heyworth and for taking the time to recommend us.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Sold 2 houses with Farrell Heyworth…
Sold 2 houses with Farrell Heyworth when I decided it was time to leave the rental market. The first was sold almost immediately and the sale went through without any flaws. However the second house was a lot more involved and although it sold fairly quickly the sale took an age to get to completion. However I would like to say a big thankyou to our sales progressor Alison Whiteside. The main spanner in the works was the buyers solicitors who, to say dragged their feet, is an understatement!
At times it felt like the sale was not going to happen but through Allison's endeavour along with her professionalism and understanding of our situation she finally got the sale over the line.
She was always there for us, giving her assurances that she would do everything in her power to make sure this sale would happen. To say she went above and beyond is an understatement. If any body gets you as their sales progressor they can rest assured that the completion of the sale is in the bag!
Thanks again Allison, Farrell Heyworth should be very honoured that you are a part of their team.
13 janvier 2026
Avis spontané
Réponse de Farrell Heyworth
We really appreciate you taking the time to leave such a detailed and thoughtful review.
It’s great to hear that Farrell Heyworth was able to support you through the sale of two properties as you moved out of the rental market. While it’s reassuring that the first transaction progressed smoothly, we understand how testing it can be when a sale becomes more complex and drawn out, particularly when delays are outside your control.
Your recognition of Alison Whiteside is especially appreciated. Her persistence, professionalism and calm reassurance during a challenging progression clearly made a significant difference, and it’s exactly the level of commitment we expect from our sales progression team. Knowing that you felt supported throughout and confident that she was doing everything possible to achieve completion means a great deal to us.
Thank you again for your kind words and for placing your trust in Farrell Heyworth. We wish you every happiness in the next chapter.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Excellent Sevice am doing this review because of the…
I am doing this review because of the excellent service i received from Alison Whiteside during the period. I was purchasing my current property without her assistance and persistence in both purchasing and selling my property's. Alison was key in me been now settled in my current property I can tell you how much Alison did over and above for me and how her help has changed I my life going forward I am really the day my case was passed to Alison she could have give more help and assistance to me. and I am sure she does this for everyone she deals with. So on conclusion Alison for me should be considered as an outstanding member of staff and deserves all the praise she gets.
Kind Regards
Adrian Lever
29 mai 2026
Avis spontané
Réponse de Farrell Heyworth
We’re extremely grateful that you took the time to share such heartfelt feedback.
It’s clear from your comments just how important Alison Whiteside’s support and persistence were throughout what sounds like a demanding and emotional period. Helping to coordinate both a sale and a purchase can be challenging, and it’s reassuring to hear that Alison went above and beyond to ensure everything progressed and that you were able to settle into your new home.
At Farrell Heyworth, we pride ourselves on providing consistent, dedicated support and genuinely caring about the outcomes for our clients. Your words reflect those values perfectly, and Alison will be immensely proud to read how positively her work has impacted you.
Thank you again for your trust and for recognising Alison as such a key part of your journey. We wish you every happiness in your new home.
Best regards
Jeremy Collins
Director
Farrell Heyworth
We are selling my mums house and Alison…
We are selling my mums house and Alison Whiteside has been brilliant chasing the buyers and would recommend Farrell Heywood to sell your property
29 mai 2026
Avis spontané
Réponse de Farrell Heyworth
Thank you for taking the time to share your experience.
Selling a family home can be an emotional process, so it’s reassuring to hear that Alison Whiteside has been so proactive and supportive throughout, particularly in keeping things moving by chasing the buyers. That kind of persistence and clear communication can make a real difference.
At Farrell Heyworth, we’re committed to guiding our clients through the selling process with care, professionalism and regular updates, and your comments reflect exactly the service we aim to provide. Alison will be delighted to receive your feedback.
Thank you again for your recommendation and for trusting us with the sale.
Best regards
Jeremy Collins
Director
Farrell Heyworth
I can highly recommend Farrel Heyworth…
I can highly recommend Farrel Heyworth & especially Alison Whiteside they have helped us with a purchase of a bungalow, without Alison advice we would have found this purchase extremely hard as on our part we lost a buyer but she was with us all the way amazing lady
29 mai 2026
Avis spontané
Réponse de Farrell Heyworth
We’re delighted to hear about your experience and thank you for taking the time to share it.
Purchasing a new home can be challenging at the best of times, and losing a buyer along the way understandably adds pressure. It’s reassuring to know that Alison Whiteside was able to support you throughout, offering clear advice and staying alongside you at every stage to help you navigate the process with confidence.
At Farrell Heyworth, we place great importance on being supportive, proactive and approachable, particularly when circumstances become difficult, so your comments truly reflect the service we aim to provide. Alison will be very pleased to receive your kind words.
We wish you all the very best in your new bungalow and thank you again for your recommendation.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Alison Whiteside - Absolute Star’
My experience with Farrell Hayworth was nothing but great! During a very difficult process Alison Whiteside was phenomenal. Our hero over the 9 months our sale took as there was an issue out of all our control but she has made sure we finally get over the line. I would 100% recommend! As it was our first house, it would not have been the process is was without Alison! Thank you!
8 novembre 2025
Avis spontané
Réponse de Farrell Heyworth
We’re really pleased to read your kind words and thank you for taking the time to share your experience.
Buying your first home can be daunting at the best of times, and even more so when the process is drawn out by matters beyond anyone’s control. It’s reassuring to hear that Alison Whiteside was able to support you throughout, keeping things moving and guiding you through to completion with professionalism and determination.
At Farrell Heyworth, we pride ourselves on staying committed to our clients from start to finish, particularly during challenging transactions, so it’s great to know that this came through in your experience. We’ll be sure to pass on your thanks to Alison.
Wishing you every happiness in your new home, and thank you again for your recommendation.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Alison Whiteside was a great help and a…
Alison Whiteside was a great help and a star , helped me in the sale and went above and beyond, many thanks
28 mai 2026
Avis spontané
Réponse de Farrell Heyworth
Thank you very much for sharing your feedback.
It’s great to hear that you felt so well supported throughout your sale. Going above and beyond for our clients, especially when it matters most, is something we place real value on. Alison Whiteside’s commitment, professionalism and willingness to help wherever needed are qualities that make a genuine difference, and we’re pleased these came through in your experience.
Your kind words will be warmly shared with Alison and the team. Thank you again for taking the time to leave a review.
Best regards
Jeremy Collins
Director
Alison Whiteside is my calm in the…
Alison Whiteside is my calm in the storm! From the moment we transititioned to sales progression we knew Alison had got our backs !
Her calm, reassuring manner put us completley at ease as she took the time to listen to our problems and frustrations as though we were her only clients.
Alison was proactive in a highly professional manner applying her knowledge , skills and experience to move us along towards completion .
We loved her sense of humour .
Alison chased those who need chasing ,rechased ensuring we had answers to our questions and our sale was progressing.
We felt very priviledged to have her on our side .
Alison always replied promptly either by email or phone ensuring we were kept informed and up to date. Nothing was to much trouble . Her determination shone through.
We could not have got this far without Alisons continued help and support as she propels us towards our new forever home .
Alison Whiteside you are amazing!
Thank you so much for being our calm in the storm! You are appreciated.
28 mai 2026
Avis spontané
Réponse de Farrell Heyworth
What a wonderfully heartfelt review – thank you for sharing this.
It’s genuinely reassuring to hear how supported you felt once your sale moved into progression. Feeling listened to, understood and kept steady when things feel challenging can make all the difference, and it’s clear Alison Whiteside provided exactly that. Her calm, reassuring manner, proactive approach and determination to keep things moving are qualities she brings to every client, and it’s lovely to see those recognised so warmly.
Sales progression can involve a lot of moving parts, so having someone who communicates clearly, follows things up persistently and keeps everyone informed is invaluable. We’re also pleased to hear that Alison’s sense of humour helped along the way – a human touch matters just as much as experience and knowledge.
Thank you again for taking the time to leave such thoughtful feedback. We’re delighted Alison could be your “calm in the storm” and support you on the journey towards your new forever home.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Really good estate agents
Farrell Heyworth were fantastic during our house hunt and once we had the found the property we wanted to buy. Their communication was excellent, clear and concise, and they returned calls and helped in any way they could. Our Sales Progressor was Alison Whiteside who was outstanding in her work and help. Alison helped push the solicitors/conyevancers to respond, chasing things when needed, and was always willing to help. She is really supportive of clients, bringing a wealth of experience and knowledge, and always willing to talk things through as well as back up by email.
27 mai 2026
Avis spontané
Réponse de Farrell Heyworth
We’re delighted to hear how positive your experience was, both during your property search and once you’d found the right home.
Clear, timely communication and being readily available to help are central to how we support our buyers, so it’s reassuring to know that this came through at every stage. We’re particularly pleased to see Alison Whiteside recognised for her outstanding work. Her proactive approach, willingness to chase where needed and ability to explain things clearly – both over the phone and in writing – are qualities our clients value greatly.
Sales progression can often rely on persistence and experience, and it’s great to know that Alison’s support and knowledge helped keep everything moving and gave you confidence throughout the process.
Thank you again for sharing such thoughtful feedback. We wish you every happiness in your new home.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Alison Whiteside, Brilliant Sales Progressor
I can't say enough good things about Alison Whiteside who was the sales progressor for my flat. From first contact I knew I as in safe hands. Totally professional, knowledgeable, caring, determined and experienced - so when bumps came up on the road on delays, challenges, less than competent legal work - Alison was there every step of the way to smooth things, liaise with others in the chain, reassure and get things moving again. She always kept me up to date and helped me to never give up hope "I'll get this over the line for us" - and she did! Thank you Ali - you were the best!
28 janvier 2026
Avis spontané
Réponse de Farrell Heyworth
We’re truly delighted to read this – thank you for such a thoughtful and generous review.
It’s reassuring to hear that from the very first contact you felt supported and in safe hands. Sales progression can be challenging at times, particularly when delays or complications arise, so having someone calm, experienced and determined guiding things forward can make all the difference. Your description of Alison Whiteside’s professionalism, care and persistence reflects exactly how she approaches her role.
Keeping everyone informed, working closely with others in the chain and maintaining momentum – even when things become difficult – are values we place great importance on. We’re very pleased that Alison was able to provide that reassurance and ultimately see your sale through to completion.
Thank you again for taking the time to share your experience and for your kind words.
Best regards
Jeremy Collins
Director
Farrell Heyworth
I rented with Farrell Heyworth for…
I rented with Farrell Heyworth for about 18 months ending last year. They are without doubt one of the worst agencies I have ever dealt with across the UK. Unfortunately for us the house we were renting was also for sale, which resulted in us having to accomodate various visits from prospective buyers over the term of our rental. Whilst this wouldn't normally be an issue for a competent company we had multiple short notice viewings (that would often never materialise), being asked to accommodate viewings and given incorrect times/dates and on one occasion an employee just let themselves into our house whilst we were out to show someone around!
I have refrained from posting this since we left the property in an effort to put the whole experience behind me, but with the sudden uptick in positive reviews I felt it would be good for people to understand what kind of a company then really are.
Also, when using Microsoft Copilt to generate responses to your reviews, it's probably in your best interests to remove the text that says "Here is a revised version that makes that point clearer, while staying within your risk and time guidelines"
I would expect Trustpilot would frown on companies using AI to craft responses to negative reviews no?
1 octobre 2025
Avis spontané
Réponse de Farrell Heyworth
We’re sorry to hear that you remain dissatisfied with your experience.
We would also like to acknowledge that an internal drafting phrase was inadvertently left in a previous response, which should not have appeared publicly. While tools may be used to help ensure clarity of wording, all reviews are read and considered by our team.
We are keen to look into the concerns you’ve raised. We would strongly encourage you to contact our tenancy team directly and provide any relevant details so that we can fully investigate the situation and understand what occurred.
We remain open to reviewing this matter and would welcome the opportunity to do so.
Best regards
Jeremy Collins
Director
Farrell Heyworth
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