We couldn’t have asked for better support throughout our sale. Gabby Hughes was absolutely amazing from start to finish. She was friendly, professional, incredibly helpful and always kept us updat... Voir plus
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Very professional from start to finish,held an open day style for viewings had 1 day of viewing and property sold went through with no issues special thanks to Alison Ainsworth for all her support
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We have sold two houses through FH. It's difficult to separate the housing market from agent performance sometimes, but we did feel that we got value for money - especially on the second sale. Spe... Voir plus
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Cleveleys branch They have refused to remove my property from the market and holding the property to ransom until a disputed marketing fee is paid Marketing fee: No floor plans for 6 months... Voir plus
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3,5
Moyen
241 avis
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Alison Whiteside was friendly
Alison Whiteside was friendly, thorough, and highly efficient throughout the process. She was excellent at her job and made the entire sales process smooth and straightforward, a pleasure to deal with.
6 mai 2026
Avis spontané
Réponse de Farrell Heyworth
Thank you for sharing your feedback — it’s great to hear how positive your experience has been.
A smooth and straightforward sales process makes a real difference, so it’s reassuring to know that Alison Whiteside’s friendly, thorough and efficient approach helped everything progress so well. Making the experience clear and easy for clients is exactly what we strive for, and it’s lovely to hear that this was reflected in your dealings with her.
Alison will be delighted to read your comments, and your kind words are very much appreciated.
Best regards
Jeremy Collins
Director
Farrell Heyworth
We had a very positive experience with…
We had a very positive experience with Farrell Heyworth and in particular the help from Alison Whiteside in the sales progression team was first rate.
We are very happy with our move and would recommend Farrell Heyworth, and Alison, to anyone thinking of buying or selling a property.
13 avril 2026
Avis spontané
Réponse de Farrell Heyworth
Thank you for sharing your feedback — we’re really pleased to hear how happy you are with your move and your overall experience with Farrell Heyworth.
It’s great to know that the support from our sales progression team stood out, particularly the service provided by Alison Whiteside. Helping transactions move forward smoothly and keeping clients informed throughout the process are key priorities for us, and it’s reassuring to hear that this made a positive difference for you.
Alison will be delighted to see your comments, and we truly appreciate your recommendation to anyone considering buying or selling a property.
Best regards
Jeremy Collins
Director
Farrell Heyworth
5* Sales Progression Department
Not only did we have a great experience with the sales staff at Chorley office, we had a 5* experience with the sales progression department, in particular Alison Whiteside. Our sale was not an easy one to say the least! Despite all the obstacles we faced, Alison overcame them all, she went above and beyond, and in all honesty I don’t think the sale would have progressed to completion without her perseverance. Farrell Heyworth are lucky to have her, she is an asset to the Company.
5 septembre 2025
Avis spontané
Réponse de Farrell Heyworth
Thank you for taking the time to share such detailed feedback about your experience.
We’re really pleased to hear that both the Chorley office sales team and the sales progression department supported you so well, particularly during what sounds like a very challenging sale. When transactions become complex, perseverance, clear communication and determination are vital, and it’s reassuring to know that this made a real difference in getting matters through to completion.
Alison Whiteside will be extremely proud to read your comments. Her commitment to overcoming obstacles and keeping sales moving, even in difficult circumstances, is a real strength, and your recognition of her contribution as an asset to the company is very much appreciated.
Thank you again for your kind words and for choosing Farrell Heyworth.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Farrell and Heyworth excellent customer service
I have bought and sold three houses with Farrell and Heyworth in the north west. All from different offices. What makes Farrell and Heyworth stand out is the excellent customer service and efforts of the sale progression team to get things moving to completion. The team understands that regular communication is important to all concerned in the chain. Recently Alison Whiteside helped my elderly mother in a complicated house sale/flat purchase and was active in chasing solicitors for answers and dealing with purchaser enquiries. I can honestly say, if it were not for Alison we would have lost our buyer and onward purchase. She is now settled in and doing well. Thank you to all the team at Cleveleys Branch and Alison. Recommended.
31 janvier 2026
Avis spontané
Réponse de Farrell Heyworth
Thank you for taking the time to share such a detailed and thoughtful review. We’re delighted to hear about your continued positive experiences with Farrell Heyworth across multiple offices in the North West.
Consistent communication and proactive sales progression are areas we place real emphasis on, so it’s reassuring to know this stood out to you. Supporting chains through to completion, particularly when situations become complex, is where our teams work hardest behind the scenes.
Alison Whiteside will be incredibly proud to read your comments. Her determination, persistence and willingness to advocate for clients—especially in more challenging circumstances—clearly made a crucial difference, and it’s wonderful to hear that your mother is now settled and doing well.
Thank you also for recognising the efforts of the Cleveleys branch team. Your recommendation means a great deal to us.
Best regards
Jeremy Collins
Director
Farrell Heyworth
The service provided by Alison Whiteside
The service provided by Alison Whiteside was excellent. It was a very stressful time upon completion as there were disputes between the solicitors on both sides and the buyer was moving over from Gurnsey and her rental premises in Blackpool were no longer available. Alison was an excellent mediator and we finally completed on the deadline day without much ado. It was an emotional time and Alison shouldered much of the stress. I can't thank her enough.
30 mars 2026
Avis spontané
Réponse de Farrell Heyworth
Thank you for sharing such a heartfelt account of your experience. We fully appreciate how emotionally demanding the final stages of a property sale can be, particularly when there are tight deadlines and complex circumstances involved.
It’s reassuring to hear that Alison Whiteside was able to provide steady support during such a challenging period. Acting as a calm and effective point of contact, especially when matters are outside anyone’s direct control, is an important part of her role, and it’s clear that her mediation, responsiveness and attention helped ease the pressure at a crucial time.
Alison will be genuinely touched by your comments, and your recognition of the care and commitment she showed is very much appreciated.
Thank you again for taking the time to leave such thoughtful feedback.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Thank you
We had a very positive experience with Farrell Heyworth. Our purchase was fairly straightforward, however we still had bumps in the road. Alison Whiteside from the sales progression team was extremely supportive, responding to emails promptly and helping to keep things moving in the last few days. Buying and selling houses is hard work, with situations that are often out of your control (and also out of the control of the agents). Good communication is key, and we had this from both agents that were involved. Thank you Alison, you made a very stressful time more bearable, especially during the last few days!
13 avril 2026
Avis spontané
Réponse de Farrell Heyworth
Thank you for sharing such thoughtful and balanced feedback about your experience with Farrell Heyworth.
Even when a purchase is relatively straightforward, we understand there can still be challenges along the way, so it’s reassuring to hear that clear communication helped make those moments more manageable. Keeping everyone informed and supported, particularly when timelines tighten, is something we place real importance on.
Alison Whiteside will be very pleased to read your comments. Her responsiveness, calm approach and determination to keep things moving—especially in the final stages—clearly helped ease what can be a very stressful time, and it’s great to see her efforts recognised.
Thank you again for taking the time to leave such detailed feedback. It’s genuinely appreciated.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Alison
Alison, my property sales progress Manager at Farrell Heyworth was fantastic throughout my property sale. She was always quick to respond, kept everything moving, and made sure nothing slipped through the cracks. Her proactive approach and attention to detail made the whole process feel smooth and well-managed. I’d highly recommend her.
1 mai 2026
Avis spontané
Réponse de Farrell Heyworth
It’s great to hear how well supported you felt throughout your property sale, and thank you for taking the time to share such positive feedback.
Keeping matters moving, responding promptly and paying close attention to detail are all crucial during a sale, so it’s reassuring to know that the process felt smooth and well managed from your perspective.
Alison’s proactive approach clearly made a real difference, and she’ll be delighted to see your comments.
Thank you for your recommendation — it’s very much appreciated by both Alison and the wider team.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Alison Whiteside
Alison Whiteside could not have been more helpful. She was kind and considerate to our needs. No matter how many times we rang her she went over and above. Thank you Farrell Hayworth.
2 février 2026
Avis spontané
Réponse de Farrell Heyworth
We’re really pleased to read your kind words and thank you for taking the time to share your experience.
It’s great to know that Alison Whiteside provided such considerate and patient support throughout, making sure your needs were always listened to and never feeling like too much trouble. That willingness to go the extra mile is exactly what we aim to deliver.
Your feedback is truly appreciated and reflects the level of care and service we strive for at Farrell Heyworth.
Best regards
Jeremy Collins
Director
Farrell Heyworth
I would highly recommend Farrell and…
I would highly recommend Farrell and Heyworth and there progression team i dealt with Alison Whiteside she sorted any questions I had and resolved them talking to different estate agents and solicitors, sadly my first sale fell through but on the second attempt same again Alison was there at the end of the phone or an email to sort things out and got the job done,so I would highly recommend them when selling your house
10 avril 2026
Avis spontané
Réponse de Farrell Heyworth
We’re really pleased to read this and thank you for taking the time to share your experience.
It’s reassuring to hear how supported you felt throughout the process, particularly given the disappointment of the first sale falling through. Having someone proactive and accessible can make a real difference, and it’s great to know that Alison Whiteside was able to guide things forward, liaising with all parties and keeping everything moving through to a successful outcome.
At Farrell Heyworth, clear communication and consistent support are central to how we work, so your comments reflect exactly what we aim to provide for our clients when selling their home.
Thank you again for your recommendation – it’s very much appreciated.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Alison Whiteside
Alison Whiteside helped me sell my house and was so reassuring, kind and proactive. She is a safe pair of hands especially for someone like me who is relatively new to the process of selling property and exactly who you'd want in your corner during a very stressful time.
19 février 2026
Avis spontané
Réponse de Farrell Heyworth
We’re delighted to hear how supported you felt throughout your sale and thank you for taking the time to share your experience.
Selling a property can feel daunting, particularly if it’s your first time, so it’s great to know that Alison Whiteside’s reassuring, kind and proactive approach helped make a stressful process feel more manageable. Having someone you can trust and feel confident in is exactly what we aim to provide, and Alison takes great pride in guiding clients with care and professionalism.
Your comments really reflect the values we work hard to uphold at Farrell Heyworth, and they will mean a great deal to Alison and the wider team.
Best regards
Jeremy Collins
Director
Farrell Heyworth
WOW, Amazing experience.
I have just had amazing experience selling a property through Farrell Heyworth, Cleveleys. But, I would like to take this opportunity to praise the FH Sales Progressor Alison Whiteside. As anyone will know the whole process is a very time consuming ordeal and at times can be quite slow and frustrating. But FH have this amazing person who will take on a sale, grab it by the scruff of the neck and be relentless in pushing the solicitors to completion. Even with my own sale there were a few bumps in the road, but with Alison, she is someone you can communicate with on a personal level which helps immensely. She is extremely attentive to the situation and may I add, she has an amazing sense of humor. For me, that was golden. FH should be very proud to have a person like Alison and the staff of the Cleveleys branch in their ranks. They are a real credit to the estate agency industry. Once again, thank you so much for the hard work put in to get my property sold.
29 avril 2026
Avis spontané
Réponse de Farrell Heyworth
Thank you for taking the time to leave such a kind review.
I’m delighted to hear about your positive experience with our Cleveleys office and the exceptional support provided by Alison, who is part of our dedicated sales progression team. Property transactions can be challenging, so it’s wonderful to know that her determination, communication and approachable manner helped guide your sale to a successful completion.
Your praise for Alison and the wider Cleveleys team is greatly appreciated and something we are very proud of. Thank you again for choosing Farrell Heyworth, and we wish you all the very best.
Kind regards,
Jeremy Collins
Director
Farrell Heyworth
Alison Whiteside was an absolute credit…
Alison Whiteside was an absolute credit to the company she went above and beyond to ensure the stressful house buying process was made easier keeping me updated chasing outstanding items would 100% recommend the company and especially Alison x
30 mars 2026
Avis spontané
Réponse de Farrell Heyworth
Thank you so much for taking the time to share your experience.
We’re absolutely delighted to hear such positive feedback and to know that Alison was able to support you throughout what can be a stressful process. Keeping our clients informed and supported every step of the way is extremely important to us, and Alison will be thrilled to know her efforts made such a difference.
Thank you for your recommendation and for choosing Farrell Heyworth – we wish you every happiness in your new home.
Kind regards,
Jeremy Collins
Director
Farrell Heyworth
Farrell Hayward our CON MEN & WOMEN !!
Farrell Hayward our CON MEN & WOMEN !!! POOR POOR POOR POOR !!! Gareth Fitton.
Tried to use WE BUY ANY HOME & DEVALUED THE HOUSE FOR SALE BY £80,000 IN SECRET SCHEME!!
23 avril 2026
Avis spontané
Réponse de Farrell Heyworth
We’re sorry to read that you feel dissatisfied and that this has been your perception of the situation. We take feedback seriously, even when it’s critical.
We’re unable to comment on individual circumstances or valuations in a public forum, and we would also like to clarify that we act independently and have no involvement in the practices or decisions of other companies referenced in your comments.
Our team did attempt to make contact to better understand and address your concerns directly, however we respect your decision not to pursue this further. As always, concerns are best discussed privately to ensure they are handled fairly and appropriately.
Best regards
Jeremy Collins
Director
Farrell Heyworth
I just tried making an inquiry in the fool
I just tried making an inquiry. Simple questions why I'm filling out the section for another person? I have to put N/A and it won't let me Finnish without it.
I tried to make a call but the phone recordings blow you off. Made me realize I want to deal with real people that have real customer service.
1 avril 2026
Avis spontané
Réponse de Farrell Heyworth
Thank you for taking the time to share this feedback. I’m sorry to hear how frustrating you found the enquiry form and that the phone messaging left you feeling brushed off.
As part of our role, we do ask a small set of questions up front to make sure we’re acting correctly on our client’s instructions and handling enquiries efficiently — but it’s clear that, in your case, the way the form was structured (and the need to enter “N/A”) made a simple enquiry feel unnecessarily difficult. That isn’t the experience we want anyone to have.
We’re also very aware that when someone chooses to call, they’re looking for real help from a real person. If our recorded options made it harder to reach someone, that’s something we take seriously.
We can’t comment on individual circumstances publicly, but we do want concerns like this addressed directly so they can be looked at properly and improvements can be made. Please reach out to your local branch by telephone or email and we will endeavour to help with your enquiry.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Once I contacted Farrell Heyworth they…
Once I contacted Farrell Heyworth they came straight away to our Property, Punctuality was very good, Gemma
gave me and my Partner a great of advice we were unable to complete forms on our Computer Gemma is sending us the forms to complete then we will ask the Library to down load all the info
26 mars 2026
Avis spontané
Réponse de Farrell Heyworth
Thank you for taking the time to share your experience. It’s great to hear that our team were able to attend promptly and that you felt well supported throughout the process.
I’m pleased Gemma could offer clear guidance and help with the forms when you weren’t able to complete them online — ensuring things are as straightforward as possible is something we care about.
We really appreciate your kind feedback, and we’re glad the next steps are now in hand for you.
Best regards
Jeremy Collins
Director
Farrell Heyworth
I had a mixed experience with Farrell…
I had a mixed experience with Farrell Heyworth.
Initially, they were excellent very proactive, great communication, and the marketing of the property was strong. They did a great job in getting the property sold STC, and at that stage I couldn’t fault them.
However, once the property was sold subject to contract, the level of service dropped off significantly.
Communication became difficult, callbacks were rare, and getting a clear update was often a challenge. It felt like the urgency disappeared once the sale was agreed.
That said, Natalie did stand out and went out of her way to help where she could, which I appreciated.
Overall, while they are strong at securing a sale, the aftercare and ongoing support throughout the process needs improvement.
At times, I found myself chasing updates and providing more information than I was receiving, which shouldn’t really be the case.
Id definitely shop around more before making the decision to go for FH right away!
10 mars 2026
Avis spontané
Réponse de Farrell Heyworth
Thank you for taking the time to share such a detailed account of your experience. It’s reassuring to hear that the early stages of your sale were handled proactively, with strong communication and marketing that helped secure a buyer quickly.
We’re also pleased to know that Natalie’s support stood out during the process — it’s always good to hear when a member of the team makes a positive difference.
Your comments about communication after the sale was agreed have been noted. Clear and consistent updates are important throughout a transaction, and feedback like this helps us continue to review and refine the service we provide.
We appreciate you sharing both the positives and the areas where you felt we could have done better.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Wow how bad are the reviews
Wow how bad are the reviews
All are accurate, what a bad experience we've just had glad to see the back of them, not one viewing in 4 months charge you £100
Up front, then when you get fed up with the terrible service belive me it's bad, never answer the phone
No wonder there's no views
They want £330 from you to cancel
And threaten you with dept collectors and court action
Absolutely crooks
22 février 2026
Avis spontané
Réponse de Farrell Heyworth
Thank you for your feedback.
We’re sorry to read that you feel so dissatisfied with your experience. We take comments of this nature seriously, particularly where concerns are raised about communication and service levels.
The upfront charge you reference relates to compliance and marketing set-up costs, which are clearly outlined within our terms of business at the point of instruction. Likewise, any deferred marketing or cancellation fees are detailed within the signed agreement and become payable if the contract is terminated early. These are contractual terms rather than discretionary charges.
That said, we never want a client to feel unheard or unsupported. If you would be willing to contact your local branch directly, we would welcome the opportunity to review your concerns and discuss matters.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Refused a viewing
Called the cleveleys office today to book a viewing,told l have to give them mortgage information and other data sensitive information which l declined,so was not allowed to view.There is no way l was going to give someone who works for a company that l don't know if they even do GDPR training or what they're policy is, and what they do with the information or how it's stored, I doubt if their clients are aware of the potential buyers they are missing out on. I for one will not be looking at any property they have for sale.
17 février 2026
Avis spontané
Réponse de Farrell Heyworth
Thank you for your feedback.
We’re sorry to hear you were frustrated by our process. We do request basic affordability information before arranging certain viewings. This is not to be intrusive, but to ensure that applicants are in a position to proceed and to protect our sellers from unnecessary disruption.
All personal information is handled in strict accordance with UK GDPR regulations. As a regulated estate agency, we have clear data protection policies, secure systems and ongoing compliance procedures in place.
We completely respect that not everyone will feel comfortable providing information at an early stage, but our approach is designed to balance buyer convenience with our duty of care to our clients. Many of our clients, including the vendor of the property you requested to view, choose Farrell Heyworth specifically because we qualify applicants at viewing stage, helping to ensure that those viewing their home are in a genuine position to proceed.
If you would like to discuss this further, please feel free to contact the Cleveleys branch directly and we will be happy to explain the process in more detail.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Don't go with their recommended fixed…
Don't go with their recommended fixed fee solicitors... absolute rip off merchants. Adding costs on constantly with little to no explanation of what they do to warrant it.
11 février 2026
Avis spontané
Réponse de Farrell Heyworth
Thank you for your feedback, Joy. We’re sorry to hear you were unhappy with the experience relating to recommended solicitors. While these services are independent from Farrell Heyworth, we do expect transparency and clarity around costs. We would welcome the opportunity to review the details with you, so please feel free to contact your local branch team. Best regards, Jeremy Collins Director Farrell Heyworth
Sara at the poulton le Fylde branch…
Sara at the poulton le Fylde branch couldn’t have been better at viewings. Really helpful and good at her job. Some of the reviews here are not great. I Was unable to leave this on the Google reviews where they are more local and better rated. I can only rate my local experience.
Thank you Sara
23 janvier 2026
Avis spontané
Réponse de Farrell Heyworth
Thank you for taking the time to share your experience. We’re pleased to hear that Sara at our Poulton-le-Fylde branch provided such helpful and professional support during your viewings.
Please do not hesitate to contact us again if we can be of any further assistance.
Best regards
Jeremy Collins
Director
Farrell Heyworth
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