Farrell Heyworth Avis 

this company are scumbags they'll make up debts that are not owed and even when said debts are wrote off in writing (after not owing them in the first place) they'll persist to call you a liar they'll lie about the terms of section 21s and if you are thinking of using them don't as specially as a new renter/buyer. they'll throw you into a run down property then when you contact about problems for repair they will send the worst servicemen out and not tell the actual landlord a thing other then they've sent someone out without explaining the gravity of the issues, all round communication is poor and their customer service is none existent I sincerely hope this company gets boycotted or other potential customers see this review and think F that. they are not worth the hassle

AVOID FARRELL HEYWORTH FOR PROPERTY MANAGEMENT.
In over 40 years of property investment, have never come across such predatory practices.
Utterly incompetent. Totally disorganised.
Dishonest "pet" contactors based miles away charge a fortune to attend - suspect sharp practice. A landlord should be able to count on honesty, competence and reliability of agent and contractors working on behalf of their clients and trust the services offered.
Staff had zero competence in assessing contractor specifications and estimates.
Agent points out terms and conditions, but with abject failures in service, termination of contact remained hugely expensive. The organisation and set up is like a utility company: Long waits on the phone, passed from pillar to post, Central office.
Despite most office staff being polite and willing but the company is rogue.
Not fit for purpose.
Should not be permitted to trade

Would not use them again

By far the worst letting agent I have ever dealt with. Their conduct throughout my tenancy was disgraceful. They allowed tenants to live in unsafe and unacceptable conditions, including damp and black mould in the property, with a child living there, as well as issues with rats. Despite these serious concerns being raised, communication was extremely poor and problems were not properly addressed. After a six-year tenancy, they are now attempting to deduct money from my deposit for minor holes in the walls that were filled, which is completely unreasonable and is currently being challenged through the deposit dispute process. Overall, their behaviour has been unprofessional and unacceptable. I would not recommend this company to anyone.
ZERO STARS waiting 1 month to for my deposit is unacceptable, considering new tenets are in their now there is no reason to hold my deposit.

Farrell Heyworth came out to value our house. Lady claimed to be from the area and have a good knowledge of the local market. She valued the house at £120k. After 8 days on the market, with another company, the house has sold for £145k.

I had a property and a tenant that was looked after by Farrell Heyworth who were rubbish. It needed a new cooker so through Farrell Heyworth I ordered a Beko £654.00. which they installed. A few weeks later the tenant left and I went into the property to find they had installed a very cheap Electra and never informed me nor refunded me I have told them I want either a refund or a Beko cooker installing but this was weeks ago and nothing has happened.

They sell you the dream when they come and view your property to put it on the market but once you have signed on the dotted line communication is terrible. Delayed response to emails and phone calls. Updates very limited unless I chased them.
I wouldn't recommend this company and won't be using them if I ever decide to move house again. I paid a lot of money for very little in return.
Made my whole buy and sell process a lot more stressful then it already was.

I wasn't going to write a review but after I sent in a complaint on the 26th September and to date have received no acknowledgement, I thought id share my thoughts publicly on your service.

We wish we had asked around for feedback on this company before we went with them. When we have mentioned who we decided to use, when talking about our house sale, the amount of negative comments we received about the Lancaster branch was shocking. You should really take the feedback provided seriously.

We raised some dissatisfaction early on in the process with the Lancaster branch manager about the level of service we received from his team.

1. Firstly we had the sale price positioned at £230,000 so this is the price we put it on the market for. I understand that the market is buoyant but we quickly got asked to reduce the price in order for us to gain viewings. This happened several times. We ended up selling at £205,000 for a 3 bed property with an extensive garden but kitchen needed an upgrade.

2. Communication was poor all throughout the process which included;
- agents not being fully briefed but attempting to provide information to us which conflicted against what we had been told by our conveyancer.
- Conveyancer complaining that the input of the sales and after sale team was causing issues for the sale.
- Call backs took a long time. That's if you didn't get put through to VM in the first place.
- Unable to speak to After sales team every Monday, all day!
- The teams inability to communicate with the second buyer - blaming language barriers and accents to us which is not acceptable.
- Whilst we appreciate survey reports are not in their remit, comments were made to us, and potentially to the buyer, which were inaccurate and unhelpful. On questioning the survey report on both occasions it was clear your team didn't understand its content. This caused undue stress to us.
- 2nd buyer viewing was arranged at extremely short notice but we weren't made aware of it until 30 minutes before he visited our house. The team also had no idea why the viewing was taking place which after the first situation caused undue stress. When asked 'why' he wanted to visit they commented 'they hadnt asked'.

3. 1st Completion date - We were presented with a issue on a completion date and whilst we appreciate it doesn't lie solely with you. It is another example of the complete breakdown in communication regarding the house sale.
Your Mortgage team were aware of the first completion date as we received a request for £399 payment for the mortgage completion fee even though the sale was delayed. Nothing was said about this even though the completion didnt happen on the day it should have.

4. 'For Sale' sign - After the first sale didn't go ahead at no point did we receive a 'sold' sign back on the post.

5. We have been charged a digital marketing fee but I'm not sure what for because we didn't see our house across social media on any occasion and neither did family and friends. We have received no benefit but have a charge of over £200.

We unfortunately would not recommend your organisation after our experience.

Dreadful from start to finish. Staff have no idea what property they are selling, no updates - we had to call for information the whole time, only one key given at legal completion and place they were selling was left in a complete mess. No accountability, no concern for the purchaser, beyond useless… Do not use, plenty of better Independant agents in the area that care and are proactive.

Making a move is always suer stressful but Nicole at the Lancaster branch made our lives much better by her professionalism and keeping us informed throughout...
The same goes for all the staff. Always polite and always helpful.
Thank you Nicole and your colleagues.
Mike & Vicky

I am at the stage of downsizing to my dream retirement bungalow. After living in my large family home for 20 years it is a daunting move. My initial contact with Lauren in the Blackpool office was great, a very enthusiastic and positive lady who advised me on the next steps to facilitate the move including a visit from Simon to value my home and give me some realistic costs and advice on what I need to do to get the house ready for sale. It's going to be a big big upset in our lives downsizing but Farrell Heyworth have helped smooth the way the way.... Thank you 😊

We sold and bought a house with them Nicola who handled our sale and buy was absolutely brilliant nothing was to much trouble she got us over the line by a day before the tax went up saving us thousands . Nicola is a major asset to the Lancaster branch . Thank you Nicola

Had our property on the market with Farell for 5 months. In that period we had 1 viewing.
All that seemed to happen was it be put on Rightmove and on the market at a cost of £350!
Other than this no marketing done. All we kept being asked was to lower the price. It was originally valued at £225000 by 2 previous estate agents, drawing in 7 viewings in a 4 month period.
Since lowering it to £195,000 with Farell it gained 1 viewing and nothing at all in 4 months. They wanted us to drop it a further £10k which would put it under the £190,000 paid for it in 2007!
It’s decorated to high spec, a modern apartment in a nicely maintained apartment block opposite a park in a popular town centre. It has its own car park space in a secure car park along with 2 bedrooms, 2 bathrooms and the apartment is enormous.
However when justifying lower the price they sent an info pack comparing it to others in the area. However these were not comparable. Most of them not even close to matching ours in terms of age, size, number of rooms, car work, decor etc.
No personal touch at all unfortunately. Feel like a huge waste of 5 months. I think they assumed we were desperate to sell and would be willing to drop the price until it did.
We got the same generic email every few weeks telling us they’d be reaching out to potential clients (no evidence of this). Even the pictures I had to supply a coupe of my own.
Feel very let down and the fact I’ve been invoiced £350+ is a kick in the teeth. I’d advise to go to a local independent estate agent who gives you that personal touch and has great knowledge of the local area.

Currently on the market for Sale with Farrell Heyworth and rue the day I gave it to them to market.

They don't even put it on Zoopla. Surely with the level of fees they want to charge, they could 'sign up' for an additional portal other than Rightmove?

At this point I don't see how they can justify their proposed fixed fee, they've not done ANYTHING that's over & above what you would expect from any Estate Agent really.

So annoyed with myself for not asking more questions & reading more reviews.
Money for old rope springs to mind.

If they sell our house and it's a big if at this juncture, I'll really begrudge paying them £1000 more than other local agents.

nb. This is the one and only Review I've written, because I'm annoyed. It is not a 'fake review'.

Never had a problem with Farrel heyworth everything went really well been with them years now

We tried to book a viewing of a bungalow with this company. We were instantly grilled about our finances and told they needed to know in case we were time wasters. We own our house outright and had we been allowed to view the bungalow and found that we liked it then we would have put our house on the market straight away. I have NEVER known an estate agent that refuses to let people view properties. We have dealt with Mighty House and Royle estate agents previously and they were both top notch both professionally and personally. I might just have to contact the owner of the bungalow and tell them what’s happened. As for the director Jeremy, shame on you. You seem happy to fob people off with a generalised tone. Have you not seen that you have 81% negative reviews?

The worst estate agent I have ever come across
I had a government grant for a new insulated roof, solar panels and underfloor insulation on my park home
As this didn't come with an invoice they wouldn't advertise this work even though the office manager said it wouldn't be a problem
And I had to pay £250 to get out of the contract, apparently for digital marketing even though the marketing didn't meet my requirements
And they are £1000 dearer than other agents in the area
Zero feedback and still waiting for their complaints department to get back to me
Also waited 2 weeks for a sign to arrive after much chasing
They are also no longer a member of the FCA, a red flag if ever I saw one

I wish I had read some of the reviews on here prior to taking out a contract with Farrell Heyworth to sell my house… I think everything that has been said on here is quite true.. my house was on the market for roughly 18 months, I had no viewings and around 3 communications with the team within that period..
The lack of communication is one of the main reasons I would say to avoid this company as most of the other agents will provide you with some feedback/updates along the way.. I agree also that the additional ‘Digital Marketing’ fee is another reason, as this seems to be merely fee in addition to what they would be doing anyway to sell your property and is sold under the pretence that you will get some additional benefit from having it..
All in all I lost confidence in the company to sell the house, they have as I was later told changed some of the staff/teams and are attempting to provide a better service, however I would advise if you go with this company, avoid the additional marketing fee and stay with the basic package..also, if you do take out this additional fee they will not remove it from the market should you change your mind etc until it’s paid..
Another issue is even when you have paid the amount it could take upto 30 days for them to remove it from marketing platforms… which could impact on you moving to another agent.

I already have a review below explaining we were charged £300 for a level of service appropriately rated zero to one star. We made only one request when we paid this fee: that our (useless) property ad be taken down. We had zero viewers in over a year and next to zero contact from FH explaining why. FH refused to take the ad down by not replying. They relied on their practice of asking one month's notice before taking their marketing away. Bear in mind that the biggest online tool is Zoopla and they don't even use it. Bear in mind they only put your property on two online sites. Bear in mind they produced a year of zero viewers with their marketing. Selling your home? It's stressful enough without using this sort of £300 marketing approach.

Be careful with this company. We got landed with a 300 pound bill for their " digital matketing". Actually hidden in the small print and not disclosed at any point. Their digital marketing consisted of rightmove and on the market.
We got practically zero contact , and no updates whilst with them. Save yourself money and stress and go elsewhere.