FC Barcelona Avis 86

I requested to cancel my subscription multiple times before renewal, but still got charged.

No proper response from customer support, only generic replies. I also couldn’t remove my payment method.

Very poor and frustrating experience...

Worst customer service of my life. And it seems a joke as the Course was about Fan Customer Service. Impossible to get in touch or receive proper feedback, still unable to access my certification.

The platform communicated a 70% discount with a final displayed price of €187.50, which created a clear expectation. When a customer sees a specific offer across official digital touchpoints, that becomes the promised value. This is not about price sensitivity; it is about integrity and delivering on what is communicated.

As a CX practitioner, I see this as a basic principle: digital communications set customer expectations and must be treated as promises. In my case, the enrollment journey felt inconsistent and frustrating, and it became one of the worst learning purchase experiences I have had from a customer experience standpoint.

My concern is also reinforced by public feedback from other learners, where I found recurring criticism around platform usability, support responsiveness, course quality consistency, and translation or content delivery issues. While I also noticed some positive comments from learners who found value in the programs, the existence of repeated public complaints suggests that my experience may not be an isolated one.

To improve, you need stronger pricing governance, more accountable support, and fairer handling of customer concerns when your own platform creates a clear expectation. I still hope the course itself proves valuable, and if it does, I would consider enrolling in the Diploma in Fan Engagement as well. However, that journey would need to reflect the same fairness and consistency in pricing, including the same communicated 70% discount structure.

My experience with this platform has been very disappointing.

First of all, the internal communication is extremely poor. During technical issues with the website, there was little to no information provided to users, which made it impossible to properly plan or continue the course.

The courses themselves are not accredited, meaning the certificates have very limited real-world value. At best, you gain some basic football-related knowledge- but considering the price, this is simply not worth it. There are far better alternatives available that offer recognised certifications across Europe.

The learning platform also feels outdated. In a time where many providers offer modern, app-based learning experiences, this platform still relies entirely on a website and when that website has problems, everything comes to a halt.

Overall, I would not recommend this platform. It is a poor investment of both time and money, especially when you could pursue more valuable and widely recognised qualifications elsewhere.

Ale,ale, ale, ale barca a chuparla de la champions liga. Ahora veis donde no hay perras, el sábado el penalti al Madrid que no se pito ni un silbido y le rompieron la cara al jugador, eso no, ahora lo vuestro siiiii ( 3-14-16 ) Pi, el césped,vel de las palomitas, etc vais a ganar yaaasa, el balón de playa

BARCA INNOVATION HUB BAD COURSES!

With Black Friday I bought a course at FC Barcelona Innovation Hub. The courses are SCAM! I am working as a professional sport coach and I expected way better from FC Barca!

Examples:

- The course is filled with un related stories to illustrate theory's.
- The service "expert" is not reachable and there is NO communication.
- They just make easy, boring and awfull expensive courses from their famous club to spread useless certificates...

Su grandeza deportiva sólo es superada por su ruindad y miserabilidad. Cobrar casi 200€ por una entrada para un partido de liga contra un equipo de la parte baja de la tabla a un niño que tiene la mala suerte de tener por ídolos a jugadores de este club indigno sólo tiene ese nombre. Me sale la mitad de precio la entrada de un día completo en Disney. Vergonzoso

Com és possible que l'entrenador no parli ,ja no dic en català, però almenys en castellà,després de dues temporades?
És el primer entrenador extranger que no parla ,ni en català ni en castellà, només en anglès.
Crec que és inadmissible,no crec que tingui problemes en tenir professor particular.

Negreira Team sigue actuando y el novio de la barby es del mismo equipo. Qué vergüenza.

Así es imposible pensar en ganar un título y menos una champions que fueron a pasear a Inglaterra noooo hay q luchar , correr y apretar todos como rafhiña cuando entró pero todos aunque tengáis uno menos y soltar rápido el balón moverlo rápido no como si estuvierais en un entrenamiento

Mafia
Tickets werden im Anhang nur ein Gruppen verkauft so dass die Mafia Organisation dahinter arbeiten kann und alles verteuert

Hila, vam comprar una camisa de màniga llarga per regalar al meu pare, realment un desengany i una timada, l'escut és una enganxina de plàstic planxada i amb les rentades s'en va, mala qualitat a un preu caríssim pel fet de ser del barça. No compreu, no ho recomano. Puc demostrar-ho.

Por pasar 11 d

The AI Chatbot is working pretty well, hope is going to be the same in solving-problem situations.

All emails ignored, no complaints process either, their staff lie & you cannot reach them by telephone, Facebook or email

Deportistas como vosotros insultando al rival celebrando la Ligia dice mucho de la deportividad que tenéis y enseñáis ! Siempre los deportistas deberían enseñar el juego sin agresion con deportividad y sobre todo para esos niños que os tienen en un pedestal ! Me avergonzáis de que manera ! Os deberían censurar por generar ODIO o al menos que alguien os denuncie porque estáis fomentando odio y VIOLENCIA VERBAL ! Qué triste que celebréis un título insultando a otro equipo !

son unos asaltacunas me piden 200 pavos por un partido que a nadie le importa y el Laporta luego con todo ese dinero comerá aún mas de lo que ya come, pesando actualmente una cantidad aproximada de 300 kilos(en mojado).

Observo que los defensas laterales del Barça se vienen al centro dejando a los extremos contrarios libres de toda marca. Los defensas aludidos están mirando al balón sin preocuparse de marcar a los extremos contrarios que llegan solos con el balón controlado. Sr. Hansi Flick fíjese de lo que comento visionando los partidos con los jugadores. Se reciben demasiados goles. De todas formas les felicito por la campaña que están realizando. ¡Enhorabuena! AUPA BARÇA.

I bought two tickets for the match against Real Sociedad when the match was OFFICIALLY announced by LALIGA, the formal creator of the league. Then they change the game a date and when I ask for a refund because I can't go, they say that they don't do refunds. They know to take money a long time before the match without giving any details but they don't do refunds. Furthermore, their system of getting tickets is a joke. We can't pick seats, they don't inform the same time about the seats and they give the tickets only 24 hours before the game. To the top of all I paid for paired tickets and the seats are not.Sitting with two seats in between is not paired. Sorry but their way of treating looks like a regional club and not one of the best clubs in the world. One of the worst experiences

Kan ikke engang vinde over Atalanta eller Atlético Madrid
De troede at de vandt la liga i oktober men det gjorde de ikke