I didn’t leave a review when I bought my sofa around 7 or 8 years ago, but have been sat in my garden today, thinking about it being the best garden purchase I’ve ever made. It’s out in all weathers (... Voir plus
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Lisez les avis des autres
Excellent service from start to finish. I had already purchased the garden furniture which is high quality, beautifully made, and exactly as described. This order was for the furniture cover. Delivery... Voir plus
Really happy with our garden furniture. Great quality and comfortable. Good price for the set compared with local garden centre prices. Arrived very well packaged and took about 2 hours to assemble... Voir plus
Nice product. Received around 1 week after ordering. Delivery company excellent. Informed of delivery time and date then updated throughout day. Furniture seems decent quality. No issues as yet. Wel... Voir plus
À propos de l'entreprise
- Magasin de mobilier de jardin
- Magasin de meubles
- Vendeur de meubles en gros
- Jardin
- Magasin d'ameublement d'extérieur
- Magasin d'articles en osier
Écrit par l'entreprise
We bring you luxurious outdoor furniture ranges that combine comfort with stunning visual appeal. Our in-house design team has crafted furniture that is not only beautiful, but also functional and durable. We complement our exclusive featureDECO ranges with other carefully selected leading brands, ensuring that you have everything you need to create your perfect outdoor oasis. With over 18 years of experience, our core values include premium quality, affordability, uniqueness, functionality, and visual appeal. We aim to deliver the following to each and every one of our valued customers: Premium Quality Furniture: Our furniture is crafted with the highest quality materials, ensuring durability and longevity. It's both affordable and visually stunning, while also being unique and functional. In-House Quality Control: Our dedicated quality control team oversees every stage of production to ensure that we meet our rigorous standards and provide you with the best possible product. In-House Manufacturing: We manufacture our own range of products to offer you great value while minimizing production overheads. Functional Designs: Our designs are created with your outdoor living experience in mind, fulfilling multiple functions to make your space both beautiful and practical. Aesthetic Considerations: We take your aesthetic preferences into account with every piece we create, so you can have the perfect outdoor oasis that's uniquely yours. 5-Star Trustpilot Rating: Our satisfied customers have given us a 5-star Trustpilot rating, ensuring that you can trust us to provide excellent customer service and high-quality products. Comprehensive Warranty Coverage: We stand behind our products with a comprehensive warranty coverage to ensure your satisfaction. Hassle-Free Returns: We make the returns process as easy as possible, so you can shop with confidence. Delivery Options: We offer express delivery and premium two-man delivery options to make sure your furniture arrives on time and in perfect condition. Finance Options: We understand that buying outdoor furniture can be a big investment, which is why we offer finance options to help make it more accessible. Showroom: Our furniture is available to see, touch, and feel in our showroom, so you can experience our quality and designs first-hand. For over 20 years, featureDECO has helped customers create memorable outdoor spaces. We are committed to providing furniture that meets our core values and exceeds your expectations. Whether you're looking for a statement piece or a subtle set that blends seamlessly into your outdoor space, we have something for you. Trust in our 5-star Trustpilot rating from satisfied customers and choose featureDECO for premium outdoor furniture that is functional, visually stunning, and affordable. We hope you enjoy the DECO experience.
Coordonnées de contact
Unit 16, Bentley Trading Industrial Estate, Bentley Lane, Walsall, WS2 8TL, WS2 8TL, Walsall, Royaume-Uni
- 01922 214 994
- enquiries@featuredeco.co.uk
- www.featuredeco.co.uk
4,8
Excellent
2 k avis
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Excellent product
Excellent product, delivery & customer service.
We would highly recommend Featuredeco, as they have an excellent range of products.
We are very happy with our outdoor furniture that has allowed us to enjoy our garden, spending time with family & friends.
7 mars 2025
Avis spontané
Beautiful garden furniture
Really easy ordering process! Ordered on the 4th and delivered by the 9th. Easy to put together and I’m in love with my new furniture. Such good quality, comfortable and a good price. The only issue would be with delivery and not given much information about what was going to happen on the day of delivery but that’s to do with the delivery company and not the feature deco. The actual delivery guys were really nice though. Would definitely recommend. Just to note I’ve had my furniture a month now so had time to use it.
4 mai 2025
Avis spontané
It was smooth from start to finish
It was smooth from start to finish. They had exactly what i wanted and the quality is so good and the sofa is extremely comfy.
28 avril 2025
Avis spontané
Great communication
Great communication! Furniture arrived as described/expected! Now we wait in the sun!
25 mai 2025
Avis spontané
Really impressed with featureDeco great…
Really impressed with featureDeco great website and service. It’s the second time we have bought from them and the quality of the product is exceptional. Would definitely recommend.
4 juin 2025
Avis spontané
Amazing garden furniture and super fast…
Amazing garden furniture and super fast delivery!
5* thank you!
16 avril 2025
Avis spontané
Quick delivery of replacement covers
Quick delivery of replacement covers for our featureDECO High Back Rattan Cube set
30 avril 2025
Avis spontané
So good we bought them twice!
Two years ago we purchased two sets of the London Rattan chairs in cappuccino grey. We liked them so much this year we added to the collection by purchasing a corner set for another part of the garden. The chairs are robust, stylish and comfortable. The customer service and delivery were excellent throughout. Would highly recommend!
14 avril 2025
Beware - Canterbury rope sofa falling apart after 2 years
We bought the Canterbury rope sofa and chairs and were initially delighted with it. It was expensive and cost over £1000. We have used it for 2 summers (it's kept in a shed over winter) We got it out this year and the rope has deteriorated so much now that it is literally falling apart. The rope is disintegrating and the straps that go under the seat cushions are breaking. FeatureDECO have said it is because we didnt wash it regularly with soapy water as pollen and dust will damage it. I completely disagree with this as it isn't disintegrating to such an extent on the chair which hasn't been used as much, so it is nothing to do with dirt build-up from the environment. I believe any extra rubbing of the rope would lead to even more disintegration. So please be warned of buying this item, yes it looks lovely but is not fit for purpose.
1 juin 2025
Avis spontané
Réponse de featureDECO - Est. 2005
Hi Tina,
Thank you for sharing your experience with your Canterbury set purchased in February 2022. I'd like to clarify that your set has actually been in use for over three years now, rather than the two summers mentioned in your review. During this time, the furniture was not cleaned, which is a key factor in the deterioration you're experiencing.
When garden furniture is exposed to the elements without light maintenance, dirt and environmental deposits accumulate and break down the fibers. We always recommend regular care routines to our customers, and this information is provided in our care instructions. This maintenance is essential to prevent premature deterioration.
We have offered solutions to help as the product is now out of warranty. We appreciate you taking the time to share your feedback and should you have any further queries, please do not hesitate to contact us.
Thank you for your review.
Best regards,
featureDECO
Luxurious quality furniture
We visited the Walsall showroom and were really impressed with the quality of the furniture. We bought the Hampstead 11 piece set and love the versatility of the modular pieces. It's so comfortable and feels luxurious. Delivery was 3 days after we purchased and we couldn't be happier!
14 avril 2025
Avis spontané
Réponse de featureDECO - Est. 2005
Hi Helen,
Thank you so much for your lovely feedback! We’re thrilled to hear that you had a great experience visiting our Walsall showroom and that the Hampstead 11-piece set has exceeded your expectations.
It’s wonderful to know you’re enjoying the comfort and versatility of the modular design, and that delivery was quick too! We hope your new set brings many relaxing moments in the garden.
If you ever need anything, we’re just a message away. Thank you again for choosing featureDECO!
Kindest regards,
featureDECO Team
Great quality garden furniture
Great quality garden furniture set and good experience in purchase and delivery.
29 avril 2025
Avis spontané
Réponse de featureDECO - Est. 2005
Hi Vinod,
Thank you for your kind words!
We’re so pleased to hear you had a great experience with your purchase and delivery. The Fulham 8PC Corner Sofa Set is a fantastic choice, as it has been one of our popular set since launching this, and we’re glad it met your expectations in both quality and service.
We hope you're enjoying your new setup, perfect for relaxing and entertaining around the firepit! If you ever need anything else, feel free to reach out with one of our customer service team and they will be happy to assist you again.
Kindest regards,
featureDECO Team
Returning customer after 10 years
I purchased a dining table set 10 years ago, which is still in excellent condition. So it was an obvious choice for me to buy again. The conversation set is comfortable, with good depth cushions that you can’t get on other products. It is solid and clearly hard wearing. Order was handled quickly and delivered by the end of the week.
19 mai 2025
Avis spontané
Réponse de featureDECO - Est. 2005
Hi Helen,
Thank you so much for your continued trust in featureDECO. It's always a pleasure to welcome back returning customers! We're thrilled to hear your original Rattan Cube Set from 2014 is still in excellent condition after 10 years, what a fantastic testament to its durability.
We're equally delighted that you're enjoying your new Ludlow 4PC Aluminium Conversation Sofa Set with Waterproof Cushions. The aluminium frame paired with deep, comfortable cushions is designed for both style and longevity, and we're glad to hear it's living up to expectations.
Thank you again for your kind words and support. If you need anything else, our customer service team is just a message away!
Kindest regards,
featureDECO Team
Brilliant Garden Furniture
Love the furniture I bought. Such helpful Customer service. Couldn’t do enough for you. Furniture is great quality. Quick delivery. Would definitely recommend,
8 mai 2025
Avis spontané
Réponse de featureDECO - Est. 2005
Hi Michelle,
Thank you so much for your wonderful review! We're so pleased to hear that you love your new Hampton 5PC Aluminium L-Shape Corner Sofa Set. It’s great to know that both the quality of the furniture and the service you received met your expectations.
We’re always happy to help and truly appreciate your kind words and recommendation. If you need anything else, our customer service team is just a message away!
Kindest regards,
featureDECO Team
Fabulous service and quality
Firstly we did a great deal of researching before opting to buy featuredeco. We felt very reassured by their no quibble returns guarantee. We couldn’t be happier with the communication, the service and the product itself. We purchased a large corner sofa and the cushions are so deep and comfortable. The furniture is quality and we were really pleased given the cost compared to other companies. Delivery was quick and even though we had one small issue with a table part- this was dealt with extremely efficiently. We would definitely purchase from here again.
29 mai 2025
Avis spontané
Helpful & personal customer service.
Had a few problems with the credit card company when paying - not this company's fault. They were on the ball, patient and very attentive but most of all, held the stock for my order until I finally sorted the problem with my card provider. Great quality and excellent value for money. Unfortunately a table was damaged in transit (these things happen) and again it was dealt with swiftly and professionally - super quick response to my photos of packaging and damage. Accepted responsibility and checking out a solution. Would recommend this company 100%. Their attention to customer service and decision making could teach the 'Big retailers' a thing or two. Thanks to the lovely staff I interacted with.
29 mai 2025
Avis spontané
5* all round
Excellent customer service from everyone I spoke to. From delivery to aftersales. The product is excellent too, lots of compliments on our new garden furniture from our family and friends.
25 avril 2025
Avis spontané
Very happy
Ordered and corner sofa and table was delivered when we expected. One leg missing when we put it together. Customer Service were excellent got it sent out straight away. All good with our new sofa, very different to what you see in shops. Would have been a 5*if there wasn't for missing part.
15 mai 2025
Avis spontané
I am looking to make a purchase from…
Company are very busy with orders so expect delays in their response and their are only two office stay
When they do get in touch they are very helpful and polite.
22 mai 2025
Avis spontané
Réponse de featureDECO - Est. 2005
Hi Charlotte,
Thanks for your review, and we’re sorry to hear about your experience.
Just to clarify, your first email came in on Wednesday 21st May at 16:47, just before we closed at 5pm. As a small team, we aim to reply within 48 working hours (Monday–Friday, 9am–5pm), and we responded the next working day on Thursday 22nd May at 13:26.
You also messaged our marketing team on Facebook on Thursday at 11:31, which was replied to by 12:24, and we followed up with a phone call later that afternoon to assist further.
Regarding the phone number — you mentioned calling an 0845 number found via Bing. We’ve checked all our official listings and can confirm that our only number is 01922 214 994, which has been in use for over 20 years. This number is listed on our website, our Google business profile, and all advertising. Google also verifies this with us directly to ensure it's always up to date.
We reviewed our phone records and couldn’t find the number you provided in your email, so it’s possible the number dialled wasn’t connected to us. It may have been a different company with a similar name or offering, which understandably can cause confusion as some customers also said they quickly done search on was actually from another company.
We hope this clears things up, and we're always here if you need anything further.
Kindest regards,
featureDECO Team
Absolutely amazing furniture at half…
Absolutely amazing furniture at half the price. The customer service was brilliant.
8 mai 2025
Avis spontané
Réponse de featureDECO - Est. 2005
Hi Jessica,
Good afternoon!
Thank you for your review!
We are glad you are happy with the service and your purchase. We hope you will enjoy your furniture when the weather is also a bit better.
Should you require any further assistance please do not hesitate to reach out and one of our customer service team will be happy to assist you.
Kindest regards,
featureDECO Team
This is my second purchase for Garden…
This is my second purchase for Garden furniture from
feature Deco highly recommend them. My first suite was 10 years ago which i have now passed to my daughter as wanted a change.
11 avril 2025
Avis spontané
Réponse de featureDECO - Est. 2005
Hi Caroline,
Good afternoon!
Thank you for your review.
Thank you so much for your continued support and for sharing your experience! It’s amazing to hear that your first set lasted 10 years and is still going strong with your daughter. We’re honoured to be your choice again for garden furniture, and we truly appreciate your recommendation.
If you ever need anything or have any questions, we’re always here to help. Enjoy your new set!
Kindest regards,
featureDECO
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