Fergusonhome Avis 

I paid over $12K for a refrigerator that NEVER ARRIVED even after many weeks. When I try to call them, they don't answer. When I email, they refuse to call me back.

I purchased a set of 2 Cyan Design vases from this totally unethical company in May 2025.Set was listed on their website. I Only received one vase. I made multiple contacts to Customer Service via phone and email, requesting either the missing item or a refund, and always received the same non-response "we're looking into it." Ferguson has not followed up with me. I've filed a disputed claim with Paypal too. Looking at so many negative reviews about larger purchases, I guess I'm not surprised they ignore and cheat a small customer too. What kind of corporate culture is that?

I purchased three Byrne Pendant lights (polished nickel finish) from Ferguson Home, made by Visual Comfort. Less than three years later, one of the lights failed, and I found out it can’t be repaired because it’s an integrated LED.

The bigger outrage is that Visual Comfort no longer makes this pendant in polished nickel. Their only offer was to replace the failed light with one in a completely different finish — which does absolutely nothing for me. I have three identical pendant lights installed side by side over my kitchen island. Replacing one with a different finish would ruin the design entirely.

To make matters worse, neither Visual Comfort nor Build by Ferguson would even consider offering a refund so I could replace all three and maintain a matching look. They’ve refused to take meaningful responsibility for their product’s failure or the fact that their design choices make a simple repair impossible.