I had a really positive experience with Fire & Acoustic Seals Ltd. Although I initially received a faulty product, their team handled the situation very professionally. After I provided photos of t... Voir plus
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Double booked fittings due to poor signal. when I realised what had happened I called fire and acoustic seals and spoke with Joanne... lovely phone manner, and very calm. She sorted the situation out... Voir plus
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Great customer service, I was kept fully informed of my orders progress. User friendly website and very straightforward to order
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Natasha at Fire and Acoustic Seals has been incredibly helpful. She’s knowledgeable, responsive, and always goes the extra mile to make everything straightforward and stress-free. A true asset to the... Voir plus
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À propos de l'entreprise
- Fournisseur de systèmes de protection contre les incendies
- Magasin de bricolage
- Quincaillerie
- Magasin de rénovation
À propos de Fire & Acoustic Seals Ltd
Écrit par l'entreprise
Fire and Acoustic Seals is one of the largest UK distributors of fire, smoke and acoustic seals.
We supply a range of own-label and industry-leading branded products to the construction and joinery market and other industry distributors from our large warehouse and offices in West Bromwich.
Our range of FAS products has been carefully designed and extensively tested for use with 30, 60, 90 and 120-minute fire doors to give customers complete confidence in their performance when installing them.
All our products are independently third-party tested to meet British and European Standards, and the latest building regulations, with many also carrying Certifire certification.
The products listed on this website are our most popular stocked lines which are available for next-day delivery. We also have access to thousands more products from leading manufacturers available on a special-order basis.
For product information, technical advice and sales support get in touch with our team who will be happy to help you.
Fire and Acoustic Seals Ltd are part of the MBP Group of Companies.
FAS Fire Door Foam™
Quelfire Putty Pads
FAS Gap Gauges
We supply a range of own-label and industry-leading branded products to the construction and joinery market and other industry distributors from our large warehouse and offices in West Bromwich.
Our range of FAS products has been carefully designed and extensively tested for use with 30, 60, 90 and 120-minute fire doors to give customers complete confidence in their performance when installing them.
All our products are independently third-party tested to meet British and European Standards, and the latest building regulations, with many also carrying Certifire certification.
The products listed on this website are our most popular stocked lines which are available for next-day delivery. We also have access to thousands more products from leading manufacturers available on a special-order basis.
For product information, technical advice and sales support get in touch with our team who will be happy to help you.
Fire and Acoustic Seals Ltd are part of the MBP Group of Companies.
Our Best Sellers
FAS Fire Door Foam™
Quelfire Putty Pads
FAS Gap Gauges
Coordonnées de contact
Spartan Industrial Estate 6-11, B70 0DH, West Bromwich, Royaume-Uni
- 0121 521 2179
- sales@fireandacousticseals.co.uk
- www.fireandacousticseals.co.uk
Brands & Partners
4,7
Excellent
107 avis
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Réponse de Fire & Acoustic Seals Ltd
Hi Patrick,
Thank you for your feedback.
We’re pleased to hear that Chrissie provided such efficient support and ensured everything was handled smoothly. Your comments are greatly appreciated and will be shared with her.
Kind regards,
FAS Customer Excellence Team.
Great customer service
Great customer service, I was kept fully informed of my orders progress. User friendly website and very straightforward to order
11 juin 2026
Réponse de Fire & Acoustic Seals Ltd
Hi,
Thank you for your kind review! We're glad you found our service helpful and the ordering process straightforward. We appreciate your support and look forward to serving you again.
Kind regards,
FAS Customer Excellence Team.
Réponse de Fire & Acoustic Seals Ltd
Hi Ray,
Thank you for your review! We're really glad to hear you found everything you needed and that the delivery was fast. We appreciate your support.
Kind regards,
FAS Customer Excellence Team.
Réponse de Fire & Acoustic Seals Ltd
Hi Sennen,
Thank you for your kind feedback! We're really pleased to hear you were happy with the product, communication, and delivery service. We appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Kind regards,
FAS Customer Excellence Team.
Great Experience with Fire & Acoustic…
Great Experience with Fire & Acoustic Seals.
Chrissina particularly was a great help when placing orders! Recommended supplier!
9 juin 2026
Avis spontané
Réponse de Fire & Acoustic Seals Ltd
Hi Isobel,
Thank you for your fantastic feedback! We're delighted to hear you had a great experience with us and that Chrissina was able to assist you so well when placing your orders. We'll be sure to pass on your kind comments to her. We really appreciate your recommendation and look forward to working with you again in the future.
Kind regards,
FAS Customer Excellence Team.
I had a really positive experience with…
I had a really positive experience with Fire & Acoustic Seals Ltd. Although I initially received a faulty product, their team handled the situation very professionally.
After I provided photos of the issue, they reviewed everything quickly and arranged for a replacement without any hassle. What stood out was how fast they processed this and got a new product sent out to me, which was impressive.
Communication throughout was excellent. They were proactive in getting in touch and also provided helpful updates when items showed as delivered on their system. This is especially useful when managing a larger project with multiple orders arriving at different times.
Overall, very good service and I wouldn’t hesitate to use them again.
9 juin 2026
Avis spontané
Réponse de Fire & Acoustic Seals Ltd
Thank you for taking the time to share such detailed feedback. We're really pleased to hear that, despite the initial issue, our team was able to resolve things quickly and efficiently for you.
Providing prompt solutions and clear communication is very important to us, so it's great to know this made a difference—especially when managing larger projects with multiple deliveries.
We truly appreciate your understanding and your kind comments, and we look forward to working with you again in the future.
Kind regards,
FAS Customer Excellence Team.
One of the drop down seals supplied was…
One of the drop down seals supplied was incorrect size
1 juin 2026
Réponse de Fire & Acoustic Seals Ltd
Hi Steve,
Thank you for your review and feedback.
We're sorry to hear that one of the drop-down seals supplied was the incorrect size. We understand how frustrating this can be.
Please contact customer@fireandacousticseals.co.uk and our customer excellence team will be happy to investigate the issue and work towards a suitable resolution as quickly as possible.
Kind regards,
FAS Customer Excellence Team.
Fantastic service from Chrissie again
Fantastic service from Chrissie again, helped to get an order out on last minute!!! A credit to the company!!!
3 juin 2026
Avis spontané
Réponse de Fire & Acoustic Seals Ltd
Hi Ian,
Thank you for your review.
We're delighted to hear that Chrissie was able to help with your last-minute order. We'll be sure to pass on your kind comments to her.
Thank you for your support!
Kind regards,
FAS Customer Excellence Team.
very helpful staff and great service
2 juin 2026
Avis spontané
Réponse de Fire & Acoustic Seals Ltd
Hi Joe,
Thank you for your feedback.
It's great to know that our staff were able to help and that you were satisfied with the service we provided.
Our team works hard to provide the best possible experience for every customer, so it's rewarding to know their efforts made a positive impression.
Kind regards,
FAS Customer Excellence Team.
Réponse de Fire & Acoustic Seals Ltd
Hi Andy,
Thank you for taking the time to leave us a review.
We're pleased to hear that you were happy with the speed and reliability of our service.
Your feedback means a lot to us, and we look forward to helping you again whenever you need us.
Kind regards,
FAS Customer Excellence Team.
Great service from this company.
Great service from this company.
I have been dealing with Chrissina in sales and she has been very friendly, prompt and helpful.
Thank you.
29 mai 2026
Avis spontané
Réponse de Fire & Acoustic Seals Ltd
Thank you very much for your lovely feedback.
We’re so pleased to hear that you were happy with the service provided by Chrissina. I’ll be sure to pass your kind comments on to her.
We really appreciate you taking the time to leave a review.
Kind regards,
FAS Customer Excellence Team
Easy to order on the website
Easy to order on the website, fast delivery, good communication.
21 mai 2026
Réponse de Fire & Acoustic Seals Ltd
Hi Wayne,
Thank you for your feedback and for taking the time to leave us a review. We’re really pleased you were happy with the service you received.
Kind regards,
FAS Customer Excellence Team
Amazing
Amazing customer service and speedy dispatch. Smooth process from the point of order. Would recommend.
5 mai 2026
Réponse de Fire & Acoustic Seals Ltd
Thanks so much for your kind feedback! We're really pleased to hear you had a smooth experience from ordering to delivery. We truly appreciate the recommendation!
Kindest regards,
FAS Customer Excellence Team.
Réponse de Fire & Acoustic Seals Ltd
Hi Ajay,
Thank you so much for taking the time to leave us a review. Your feedback is very important to us and helps us understand our valued customers needs and expectations.
Kindest regards,
FAS Customer Excellence Team.
Excellent customer service
Big Thank you to Chrissie B, always very fast at responding and fulfilling orders!
28 avril 2026
Avis spontané
Réponse de Fire & Acoustic Seals Ltd
Hi George,
Thank you so much for your kind words!
We’re delighted to hear that Chrissie has been able to provide you with such fast and efficient service. Your feedback means a lot to us, and we’ll be sure to pass on your appreciation to her.
Thanks again for taking the time to share your experience!
Kind regards,
FAS Customer Service Team.
The smoke seals were good design but…
The smoke seals were good design but unfortunately one of them didn’t stick very well at all and I am expecting a call at some point to go back and address the problem as I don’t think it will stay stuck to the frame
I think it maybe to do with the way they were packed they were rolled up with the sticky side to the inside which resulted in the paper tape delaminating in Areas from the sticky side maybe if they were rolled with the sticky side to the outside this would help as the paper tape doesn’t then come away
11 avril 2026
Réponse de Fire & Acoustic Seals Ltd
Hi Steve,
Thank you for your review.
We’re sorry to hear that one of the smoke seals hasn’t adhered properly. That’s not what we expect from our products, and we understand your concern that it may not stay in place.
Your feedback regarding the packaging and how the seals were rolled is appreciated, and we’ll be reviewing this internally.
If you would like to discuss this further, please contact us directly at customer@fireandacousticseals.co.uk and we will be happy to assist.
Kind regards,
FAS Customer Service Team.
Paid for next day delivery Thursday…
Paid for next day delivery Thursday 16th April 2026, package delivered Monday 20th April 2026 containing no materials, requested redelivery to site Tuesday 21st April 2026 , advised delivery would take place prior to midday , email received 14.40 advising delivery is delayed and may/may not happen to borrow, have requested a full refund and will source the material elsewhere , will never order from this company again.
16 avril 2026
Réponse de Fire & Acoustic Seals Ltd
Hi Lynsey,
We’re very sorry to hear about your experience and completely understand your frustration, particularly given the urgency of your order.
Unfortunately, on this occasion, the issue arose due to a failure within our delivery partner’s network.
Your original consignment was delivered in an unacceptable condition, and despite our immediate action to resend the order, we experienced further service failures and delays outside of our control.
We appreciate that this has caused you disruption and we sincerely apologise for the inconvenience during this process. This is not the standard we expect for our customers.
We have raised this matter as a formal complaint with our courier and are currently awaiting the outcome from a full investigation.
If you would like to discuss this further, please contact us directly at customer@fireandacousticseals.co.uk and we will be happy to assist.
Kind regards,
FAS Customer Service Team.
Réponse de Fire & Acoustic Seals Ltd
Dear Stuart,
Thank you for your feedback. We’re pleased you found our service friendly and helpful.
Kind regards,
FAS Customer Service Team
Very helpful support from Alicia and Paul
Very helpful support from Alicia and Paul at Fire and Acoustic Seals on a smoke sealing issue where site conditions limited standard solutions.
Alicia coordinated matters clearly from the outset, and Paul attended in person to review the arrangement and advise on appropriate seal types and orientations, supported by sample products and datasheets. Their input resolved the detailing and significantly reduced the time required to reach a suitable specification.
Communication was prompt and practical throughout, and the level of hands-on support was above what would normally be expected.
Recommended for anyone dealing with similar detailing or retrofit constraints.
A very good experience.
13 avril 2026
Avis spontané
Réponse de Fire & Acoustic Seals Ltd
Hi Mr Crocodile,
Thank you for your thoughtful feedback—we really appreciate you sharing your experience.
It’s great to hear that Alicia’s coordination and Paul’s on-site support helped overcome the challenges and led to a clear, workable solution. We understand how tricky these situations can be, so we’re glad our team could make the process more straightforward and efficient for you.
Your comments mean a lot.
If there’s anything we can assist with in the future, we’d be more than happy to help.
Kindest Regards
FAS Customer Service Team
Double order
Double booked fittings due to poor signal. when I realised what had happened I called fire and acoustic seals and spoke with Joanne... lovely phone manner, and very calm. She sorted the situation out there and then..advised how to cancel the doublicate order by simply sending an email with the duplicate order number. Once that was received they issued refund. My original order arrived 3 days later over a bank holiday. Well packaged and undamaged.. will be using them again.
1 avril 2026
Avis spontané
Réponse de Fire & Acoustic Seals Ltd
HI John,
Thank you so much for your kind review!
We’re really glad Joanne was able to step in and resolve the duplicate order quickly and smoothly for you. We understand how frustrating situations like that can be, especially when caused by something outside your control like poor signal, so it’s great to hear she made the process easy and stress-free.
It’s also wonderful to know your original order arrived promptly, even over the bank holiday, and that everything was well packaged and in perfect condition.
We truly appreciate your feedback and look forward to helping you again in the future!
Kindest Regards
FAS Customer Service Team
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