Fires2u Avis 193

Had Kinder Nevada gas fire delivered. Part of Embrace fascia was missing. Ths gas fitter unpacked the fire and noticed the part was missing. Luckily it was a cosmetic part so he could complete thd fitting of fire.Rang Fires2u and was advised that they didn't have to give me the missing part because I was over 14 day returns guarantee. Infact it was day 14 so this was incorrect. The man actually put the phone down on me after being very rude. Manufacturer is sending the missing part of fascia.

Ordered a Flavel 'Romance' HE Gas Fire from Fires2U. Great price, fast delivery and also speedy e-mail response to sales enquiry prior to ordering. (Love the fire, gas fitting engineer also impressed.)

Absolutely amazing service. Having been disappointed by two fire companies( who wanted to charge extortionate returns fees, which they notified me the day after purchasing the products) is was a delight to deal with a business that was conducted in the correct manner. Chris was so very helpful and unbelievably the fire was delivered the next day!! I can’t recommend this company enough. Thank you so much Chris. Joanne

Outstanding customer service,the whole team are supportive & always helpful,I purchased a Dru fire,a gentleman named Chris talked me through the details of the fire,he also offered guidance on fitting for my gas fitter,they even stored the fire until my new build was ready,I would recommend to everyone 👌😊

Amazing service great prices quality products and fast delivery would recommend 100%

Very happy with the purchase of my new gas fire - best price we had seen on the internet - item was delivered within a couple of days 10/10

No problems at all on ordering,it came when they said it would, would recommend this company, unfortunately not seen the beauty of my lovely fire yet, my installer can't come for another 2 weeks, but I m sure I won't be disappointed can't wait!!

From the first time I contacted your Company the help and advice was excellent. Once I had made my decision to place my order this was done very easily and the delivery was very quick. The fire was packaged really well and on inspection I was extremely pleased with it. Now installed and working perfectly, it looks really classy and exactly as shown on the website. I’m now a very happy and warm bunny!!

I purchased a gas log effect fire. This company is an online retailer relying on photographs of fires and no showroom. They were very helpful initially, we identified a fire, purchased and delivered. The surround to the fire did not match the picture. I phoned the company based in Liverpool, the gentleman was not helpful and was quite rude and became aggressive (“what do you want me to do?”). I pointed out that as he had no showroom the photographs needed to be accurate. He palmed me off to the manufacturer. The manufacturer BeModern were excellent in their understanding and resolving the situation. They were polite, friendly and professional. I felt that Fires2U company were more interested in taking the money than customer satisfaction. They failed to empathise or understand the situation.

We ordered a Portway log burning stove on Thursday 2nd February and received delivery direct from the manufacturer the following Tuesday. The price was very competitive and the process was completed without any issues.

I purchased a Timeless Gas Fire to fit into a stone fireplace.The fire was fitted by a well known Company doing this job for years.There was no problem at all with the fiting.However the fitter did mention that not enough coals had been supplied and the Company were informed of this.Since then I am experiencing loads of problems with soot covering the fire and falling on to the stonework of my fireplace and the carpet.There are also pieces of the rear of the fire falling off and the side pieces.I feel I should not be experiencing these problems for something I paid over £1000 in total for and wish to have my complaint dealt with and not just ignored.I have had 6mths of this sent photographs but heard nothing .Considering it is only 6mths since the purchase I dread to think what it is gooing to be like later. Its hardly a stunning fire but a complete eye sore covered in soot.

The most competitive price I could find, who actually had stock, and advertising the quickest delivery date (many retailers were several weeks). As it happened, the fire was delivered in less than a week. Nothing to fault, all good.

Fantastic service. I needed a new fire quickly and had it delivered within 48 hrs.
Thank you for your good service. Much appreciated.

Next day delivery!
Fire construction much better than old fire.
Everything packaged well and no problem with powering up.

Well priced, good stove, delivery as expected, thanks

Order processed. I had no idea when the fire would be delivered so called the company fand was told "as per website its 7 working days."

Honestly this was fine but could be a lot clearer. Fire delivered in perfect condition.

After buying 2 x Eko High Efficiency gas fires and finding one of them with a manufacturing fault which allowed dangerous fumes into our living space, I contacted Fires 2U. After not being dealt with by Fires 2U, I wrote a review of my experience on 1st June which triggered a call from Andrew (At Focal point fires, who Fires 2U passed me on to) to see if they could settle the dispute. The call discussed a form of compensation but I have not heard from Fires 2U or Focal point fires since. Avoid at all cost people, as the company has no consideration for its customers.

I visited many local gas fire stores and none could fit a gas fire for me before Xmas so I decided to find a local fitter and buy a fire online instead. After deciding on a fire and researching prices online I discovered Fires2U had it for the best price. I was advised that the fire comes direct from the manufacturer and the lead time was 7 days. My fire would've actually been with me within 2 days but it was delayed for 2 days by the courier (DPD). When the fire had been delivered I was checking everything was there for when the fitter arrived to install it, I noticed one of the parts was damaged. I emailed Fires2U and they got straight back to me and advised the manufacturer would send out a replacement part direct to me, sure enough they did and it arrived in just a couple of days. The fire is now fitted and I'm really pleased with it.

We are very pleased with the log effect fire, it makes the room feel very cosy, just a little disappointed that the warranty is for just one year, £10 a week , then no warrant after one year, hopefully that will not be an issue

Fast, friendly response to enquiries. Easy to order. Informed promptly by manufacturer they had my order and kept informed right up to delivery six days later. Delivery direct from manufacturer (Be Modern). Very pleased with my purchase and the whole experience so far!