As many other reviews have noted, the professional, friendly, and patient customer service was excellent. I had a great chat with Evelyn, who made the whole process as simple and clear as possible. I... Voir plus
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Lisez les avis des autres
Very helpful, staff were very friendly, forgot my advisors name but he was not pushy, rung to check how things were going, sorted out a matching quote when I got a better one, and answered all my ques... Voir plus
L'entreprise a répondu
My partner and I have just bought our first home. I spoke with Thomas regarding a new home insurance policy. He was extremely professional, curtious and really took time to explain everything in great... Voir plus
L'entreprise a répondu
I spoke to Lewis today to discuss changes I wished to make to the level of our contents and building insurance cover. He listens carefully to my requirements and checked prices linked to a previous q... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
first2protect.co.uk
Écrit par l'entreprise
- About Us
- We specialise in Property Insurance and believe in providing sound advice and above all, insurance products that our customers can claim on.
- Our Purpose
- We strive to deliver best in class service through our people, by providing specialist property insurance advice and a convenient solution primarily to customers undergoing a property transaction.
- Our Culture
- Our culture is centred around People. We're always searching for ways to do things even better, providing you with the best service and solutions possible. Our four core values, created by our employees, are more than just words. They shape our culture and guide our behaviours in everything we do. They bring us together. And how we live them every day inspires us all.
- Our Core Values
- We put People First; giving selfless consideration to our Customers, Colleagues and Partners. We strive for Continuous Improvement of our service, People, brand and products. We Take Ownership by being pro-active and delivering on promises. We Enjoy the Journey by being positive, seizing opportunities and celebrating achievements.
Coordonnées de contact
1st Floor, Keble House, Southernhay Gardens, EX1 1NT, Exeter, Royaume-Uni
- 01392 849750
- customerservice@first2protect.co.uk
- www.first2protect.co.uk
4,9
Excellent
7 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Customer service was fantastic &…
Customer service was fantastic & everything was explained well
1 juillet 2026
Avis spontané
Réponse de First2Protect
Thank you for your feedback!
We're delighted to hear you received fantastic customer service and that everything was explained clearly. We really appreciate your kind comments and are pleased we could help.
Fantastic Service
Jamie Wellum, what a top bloke. Very helpful.
Give him a raise and extra holidays i say!
1 juillet 2026
Avis spontané
Réponse de First2Protect
Thank you for your feedback!
We're delighted to hear Jamie provided such helpful service and made a great impression. We'll be sure to pass on your comments—although we can't promise the raise and extra holidays!
Very polite and helpful
30 juin 2026
Réponse de First2Protect
Thank you for your feedback!
We’re pleased to hear you found the service polite and helpful. We really appreciate your kind comments.
Very easy to renew
24 juin 2026
Réponse de First2Protect
Thank you for your feedback!
We’re delighted to hear you found the renewal process very easy. We really appreciate your continued support and are pleased we could make things simple for you.
Aaron was extremely helpful and made…
Aaron was extremely helpful and made the process of getting insured very simple. He also made sure he found me the cheapest quote and discussed some options.
1 juillet 2026
Avis spontané
Réponse de First2Protect
Thank you for your feedback!
We’re delighted to hear Aaron was so helpful and made the process of arranging your insurance simple and straightforward. It’s great to know he took the time to discuss your options and help find the most suitable and cost-effective cover for your needs. We’ll be sure to pass on your kind comments.
Réponse de First2Protect
Thank you for your feedback!
We’re delighted to hear you’ve had such a positive experience with us. Providing great service and taking care of everything for our customers is exactly what we strive for. We really appreciate your 5-star review!
Great customer advisor experience with…
Great customer advisor experience with Lewis. Very easy and quick and managed to save a bit more money.
1 juillet 2026
Avis spontané
Réponse de First2Protect
Thank you for your feedback!
We’re delighted to hear Lewis provided such a great customer experience and was able to make the process quick, easy, and help save you some money. We’ll be sure to pass on your kind comments.
Lewis brown was kind and understanding.
Lewis brown was kind and understanding.
1 juillet 2026
Avis spontané
Réponse de First2Protect
Thank you for your feedback!
We’re delighted to hear Lewis was kind and understanding while assisting you. We’ll be sure to pass on your kind comments.
Excellent service received
Excellent service received, absolutely happy with the person who I spoke with regarding my enquiry who was able to help me and confirm all details regarding my new policy with First Direct. I would now recommend your company to family and friends who are looking to renew their home and contents policies.
1 juillet 2026
Avis spontané
Réponse de First2Protect
Thank you for your wonderful feedback!
We’re delighted to hear you received excellent service and that your enquiry was handled so effectively. It’s great to know everything was clearly explained and that you feel confident with your new policy.
Your recommendation means a great deal to us, and we truly appreciate your kind comments.
Réponse de First2Protect
Thank you for your feedback!
We’re delighted to hear you found the service precise, well explained, and extremely helpful. We really appreciate your kind comments and are thrilled we could assist.
Knowledgeable staff good customer…
Knowledgeable staff good customer service
29 juin 2026
Avis spontané
Réponse de First2Protect
Thank you for your feedback. We’re pleased to hear you found our team knowledgeable and that you received good customer service. Your comments are very much appreciated.
Rebecca was really helpful
Rebecca was really helpful. I don’t usually stay with the same insurance company but I think I will be this time round.
30 juin 2026
Avis spontané
Réponse de First2Protect
Thank you for your review. We’re delighted to hear that Rebecca was so helpful and made such a positive impression. It’s especially great to know you’re considering staying with us—your trust means a lot, and your feedback will be shared with her.
Réponse de First2Protect
Thank you for your feedback. We’re pleased to hear we understood your needs straight away and were able to help efficiently. Your comments are very much appreciated.
Réponse de First2Protect
Thank you for your review. We’re delighted to hear you received such friendly and helpful service. Your kind feedback is very much appreciated.
I love their systems are so intelligent…
I love their systems are so intelligent and connected that they know who is on the phone before you speak ...Good one !!
I spoke to a very professional chap called James who dealt with my query quickly and professionally.
I'm very happy with this companies service and that they train their staff so well
30 juin 2026
Avis spontané
Réponse de First2Protect
Thank you for your review. We’re delighted to hear you found our systems efficient and that your experience felt seamless from the start. It’s great to know James handled your query quickly and professionally, and that you’re happy with the service and support provided. Your kind feedback is very much appreciated and will be shared with him.
Nathan was super helpful and easy to…
Nathan was super helpful and easy to get along with
30 juin 2026
Avis spontané
Réponse de First2Protect
Thank you for your review. We’re delighted to hear that Nathan was helpful and easy to get along with, making your experience a positive one. Your feedback is very much appreciated and will be shared with him.
Very happy today.
Very happy with the service I have received today, very caring and kind, thank you.
30 juin 2026
Réponse de First2Protect
Thank you for your review. We’re delighted to hear you received such caring and kind service and had a positive experience with us. Your feedback is very much appreciated.
Great experience with Nathan made…
Great experience with Nathan made everything so easy
30 juin 2026
Avis spontané
Réponse de First2Protect
Thank you for your review. We’re delighted to hear that Nathan made everything easy and that you had a great experience. Your kind feedback is very much appreciated and will be shared with him.
Building’s Insurance
I made contact and asked for a competitive quote as soon as possible. This was organised straightaway. I received a call back within an hou of my enquiry and I am very satisfied with the service, the responsiveness and the quote and would highly recommend
30 juin 2026
Avis spontané
Réponse de First2Protect
-Thank you for your review. We’re pleased to hear your enquiry was handled quickly and that you received a prompt call back with a competitive quote. It’s great to know you were satisfied with both the responsiveness and the service provided. Your recommendation is very much appreciated.
5 star service from Ines Bento today 👍
30 juin 2026
Avis spontané
Réponse de First2Protect
Thank you for your review. We’re delighted to hear you received 5-star service from Ines Bento. Your kind feedback is very much appreciated and will be shared with her.
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