I would like to say a big thank you to Charlie Row for helping me with my house and contents insurance call. The service was excellent, and Charlie was very professional, friendly, and helpful through... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
As many other reviews have noted, the professional, friendly, and patient customer service was excellent. I had a great chat with Evelyn, who made the whole process as simple and clear as possible. I... Voir plus
Very helpful, staff were very friendly, forgot my advisors name but he was not pushy, rung to check how things were going, sorted out a matching quote when I got a better one, and answered all my ques... Voir plus
L'entreprise a répondu
An excellent and courteous service. The agent, who indicated that he was new, took time to read all the notes on my account before offering an opinion. Additionally, he stressed the importance of read... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
first2protect.co.uk
Écrit par l'entreprise
- About Us
- We specialise in Property Insurance and believe in providing sound advice and above all, insurance products that our customers can claim on.
- Our Purpose
- We strive to deliver best in class service through our people, by providing specialist property insurance advice and a convenient solution primarily to customers undergoing a property transaction.
- Our Culture
- Our culture is centred around People. We're always searching for ways to do things even better, providing you with the best service and solutions possible. Our four core values, created by our employees, are more than just words. They shape our culture and guide our behaviours in everything we do. They bring us together. And how we live them every day inspires us all.
- Our Core Values
- We put People First; giving selfless consideration to our Customers, Colleagues and Partners. We strive for Continuous Improvement of our service, People, brand and products. We Take Ownership by being pro-active and delivering on promises. We Enjoy the Journey by being positive, seizing opportunities and celebrating achievements.
Coordonnées de contact
1st Floor, Keble House, Southernhay Gardens, EX1 1NT, Exeter, Royaume-Uni
- 01392 849750
- customerservice@first2protect.co.uk
- www.first2protect.co.uk
4,9
Excellent
7 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 94 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very positive and come back to you…
Very positive and come back to you quickly with quotations. I had a bespoke specialist insurance requirement and they were able to source this for me and get me a quote.
30 juin 2026
Avis spontané
Réponse de First2Protect
Thank you for your review. We’re delighted to hear you found our service responsive and that we were able to meet your specialist insurance needs with a tailored quote. Your kind feedback is very much appreciated.
Absolutely wonderful telephone manner
Absolutely wonderful telephone manner, explained everything clear and easy to understand. Helped me with everything I need for as a first time buyer 🙂 thankyou Evelyn
30 juin 2026
Avis spontané
Réponse de First2Protect
Thank you for your review. We’re delighted to hear that Evelyn provided such a positive experience, explaining everything clearly and making the process easy to understand. It’s especially great to know she was able to support you as a first-time buyer. Your kind feedback is very much appreciated and will be shared with her.
Very helpful
Very helpful, staff were very friendly, forgot my advisors name but he was not pushy, rung to check how things were going, sorted out a matching quote when I got a better one, and answered all my questions in a very helpful manner. Really appreciate their help as a forat time buyer, I was very nervous and they made it very simple. Thank you so much!
30 juin 2026
Réponse de First2Protect
Thank you for your review. We’re delighted to hear that you found the team helpful, friendly, and supportive throughout, especially as a first-time buyer. It’s great to know your advisor took the time to check in, answer your questions clearly, and help find a suitable quote without any pressure. We’re really pleased we could make the process feel simple and reassuring for you—your kind feedback is very much appreciated.
Réponse de First2Protect
Thank you for your feedback. We’re pleased to hear you had a great experience with us—your comments are very much appreciated.
First2protect insurance quote
Evelyn was professional and lovely. She was very clear about the policies she was explaining to me. She also offered many other products that I could add to the policy. Evelyn also answered my question regards to heat pump cover. Overall it was a good experience and she was amazing.
29 juin 2026
Avis spontané
Réponse de First2Protect
Thank you for your wonderful feedback!
We’re delighted to hear Evelyn provided such professional, friendly, and clear support. It’s great to know she took the time to explain your policy options thoroughly, answer your questions, and help you explore additional cover options.
We’ll be sure to pass on your kind comments—she’ll be thrilled to hear them.
Great communication and service
Great communication and service. They were able to get us a competitive specialised insurance product in a tight timeframe and made the whole process as comfortable as possible. Aaron, Darryl and Jade were fab!
26 juin 2026
Avis spontané
Réponse de First2Protect
Thank you for your fantastic feedback!
We’re delighted to hear we could help secure a competitive specialist insurance solution within your timeframe and make the process as smooth as possible. We’ll be sure to pass on your kind comments to Aaron, Darryl, and Jade—they’ll be thrilled to hear them.
Becky was very helpful supporting me…
Becky was very helpful supporting me with accessing the portal. She was friendly, patient and a pleasure to speak to. Many thanks.
29 juin 2026
Avis spontané
Réponse de First2Protect
Thank you for your feedback!
We’re delighted to hear Becky was so helpful in supporting you with accessing the portal. It’s great to know she was friendly, patient, and a pleasure to speak with. We’ll be sure to pass on your kind comments.
Becky was very helpful when helping me…
Becky was very helpful when helping me through my process very Friendly people
29 juin 2026
Avis spontané
Réponse de First2Protect
Thank you for your feedback!
We’re delighted to hear Becky was so helpful throughout the process and that you found the service friendly and supportive. We’ll be sure to pass on your kind comments. 😊
The renal was sent to me in plenty of…
The renal was sent to me in plenty of time and it is an easy way to renew and pay
29 juin 2026
Réponse de First2Protect
Thank you for your feedback!
We're delighted to hear your renewal was sent in plenty of time and that you found the renewal and payment process easy and straightforward. We really appreciate your kind comments.
Explained well over the phone for what…
Explained well over the phone for what I wanted
29 juin 2026
Avis spontané
Réponse de First2Protect
Thank you for your feedback!
We're delighted to hear everything was explained clearly over the phone and that you received the information you needed. We really appreciate your kind comments.
Excellent service for new home insurance
Jamie was very well spoken and kind and was very good at explaining the different policies to me when helping me decide my home insurance.
29 juin 2026
Avis spontané
Réponse de First2Protect
Thank you for your feedback!
We’re delighted to hear Jamie was so kind, professional, and clear in explaining the different policy options. It’s great to know he helped you feel confident in choosing the right home insurance. We’ll be sure to pass on your kind comments.
I am a carpenter & have zero admin…
I am a carpenter & have zero admin skills, I was worried about trying to organise insurance on my house purchase
Fortunately I spoke with Jamie Wellum & thanks for having people like this in your company, he made it all so easy & understandable, very happy with this service & will alway use you guys & certainly recommend !
Massive thanks Jamie
23 juin 2026
Avis spontané
Réponse de First2Protect
Thank you for your feedback!
We’re delighted to hear you received great service—we really appreciate your kind comments.
Very pleased
Very pleased, it was very easy to cancel the policy as we purchased a new property.
29 juin 2026
Avis spontané
Réponse de First2Protect
Thank you for your review. We’re pleased to hear you found the cancellation process straightforward following your house move. Your feedback is very much appreciated, and we wish you all the best in your new home.
Contents Insurance for New Home
I spoke to Jamie to arrange contents insurance cover for my new home. He was very polite and provided clear explanations of the policy options as we spoke, leaving me no doubts about the cover I was arranging.
23 juin 2026
Avis spontané
Réponse de First2Protect
Thank you for your review. We’re delighted to hear that Jamie was polite and provided clear, thorough explanations of your contents insurance options, leaving you confident in the cover you arranged. Your kind feedback is very much appreciated and will be shared with him.
Never Judge a Company
My Policy covered 5 properties. The renewal proposal arrived, all OK except for one item, the overall total figure was fine but there was no breakdown of the cost to each property which was required for accounting purposes. I telephoned on Monday the22nd of June & explained this & was assured that it would be dealt with & the breakdown emailed to me, hopefully that same day. It did not arrive.
It still had not arrived by Friday the 26th so I rang again just after 2.00pm, this time I spoke to James Buckland who, in the next couple of hours sorted it, emailed me the result & then, at my request emailed the specific item I needed on headed paper. I instantly phoned First2Protect again & paid the Premium by 4.00pm.
I used to tell my Customers " Never judge my Company by whether something goes wrong, judge me by what I do when something goes wrong" In this case it was dealt with & the Account settled within 2 hours of the problem being made known to James Buckland, You cannot do better than that.
26 juin 2026
Réponse de First2Protect
Thank you for your detailed review. We’re sorry the breakdown wasn’t provided promptly following your initial call, but we’re very pleased to hear that James was able to resolve this quickly and efficiently, providing everything you needed to complete your renewal.
We really appreciate your balanced perspective and your comments about service recovery—they mean a great deal to us. Your feedback will be shared with James and the wider team as an example of putting things right.
Rosemary Trelease was very helpful and…
Rosemary Trelease was very helpful and clear in her explanations. She provided all the options and gave examples that helped me make the best decision.
22 juin 2026
Avis spontané
Réponse de First2Protect
Thank you for your feedback!
We’re delighted to hear Rosemary provided clear explanations and helpful examples to support your decision. We’ll be sure to pass on your kind comments.
Changes to my policy ahead of renewal
I spoke to Lewis today to discuss changes I wished to make to the level of our contents and building insurance cover. He listens carefully to my requirements and checked prices linked to a previous quote which he was able to retrieve. Despite only recently joining the company, he was extremely knowledgeable, polite and courteous and managed to sort out my policy. I would highly recommend this company who have excellent customer service.
26 juin 2026
Avis spontané
Réponse de First2Protect
Thank you for your detailed feedback!
We’re delighted to hear Lewis was attentive, knowledgeable, and able to support you effectively—even being new to the team. It’s great to know he was able to retrieve your previous quote and tailor your policy to your needs.
We really appreciate your recommendation and will be sure to pass on your kind comments.
My advisor was Jodie
My advisor was Jodie
Jodie took great care to explain and advise on the best policy for us for our buildings and content insurance
Would recommend !
27 juin 2026
Avis spontané
Réponse de First2Protect
Thank you for your feedback!
We’re delighted to hear Jodie took great care to explain everything and helped you find the right buildings and contents cover. We really appreciate your recommendation!
My advisor was called Evelyn
My advisor was called Evelyn
She talked me through each step and everything that’s Available and any extras I may want to include in my policy. Very friendly service 10/10
Made my day brighter after having a bad day and explained what happened next and when my policy is due to start and how much each month payments would be.
Made my experience easy helpful. Thanks again
25 juin 2026
Réponse de First2Protect
Thank you for your wonderful feedback!
We’re delighted to hear Evelyn provided such friendly and supportive service, especially when you needed it most. It’s great to know she made everything clear, easy to follow, and helped brighten your day.
We’ll be sure to pass on your lovely comments
Réponse de First2Protect
Thank you for your feedback!
We’re delighted to hear you received great service—we really appreciate your kind comments.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.