I had an excellent experience with First2Protect. The person I spoke to on the phone was absolutely amazing. Unfortunately, I can’t remember their name, but they were incredibly friendly, patient, and... Voir plus
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Lisez les avis des autres
I would like to say a big thank you to Charlie Row for helping me with my house and contents insurance call. The service was excellent, and Charlie was very professional, friendly, and helpful through... Voir plus
L'entreprise a répondu
As many other reviews have noted, the professional, friendly, and patient customer service was excellent. I had a great chat with Evelyn, who made the whole process as simple and clear as possible. I... Voir plus
L'entreprise a répondu
Very helpful, staff were very friendly, forgot my advisors name but he was not pushy, rung to check how things were going, sorted out a matching quote when I got a better one, and answered all my ques... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
first2protect.co.uk
Écrit par l'entreprise
- About Us
- We specialise in Property Insurance and believe in providing sound advice and above all, insurance products that our customers can claim on.
- Our Purpose
- We strive to deliver best in class service through our people, by providing specialist property insurance advice and a convenient solution primarily to customers undergoing a property transaction.
- Our Culture
- Our culture is centred around People. We're always searching for ways to do things even better, providing you with the best service and solutions possible. Our four core values, created by our employees, are more than just words. They shape our culture and guide our behaviours in everything we do. They bring us together. And how we live them every day inspires us all.
- Our Core Values
- We put People First; giving selfless consideration to our Customers, Colleagues and Partners. We strive for Continuous Improvement of our service, People, brand and products. We Take Ownership by being pro-active and delivering on promises. We Enjoy the Journey by being positive, seizing opportunities and celebrating achievements.
Coordonnées de contact
1st Floor, Keble House, Southernhay Gardens, EX1 1NT, Exeter, Royaume-Uni
- 01392 849750
- customerservice@first2protect.co.uk
- www.first2protect.co.uk
4,9
Excellent
7 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 94 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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My advisor was called Evelyn
My advisor was called Evelyn
She talked me through each step and everything that’s Available and any extras I may want to include in my policy. Very friendly service 10/10
Made my day brighter after having a bad day and explained what happened next and when my policy is due to start and how much each month payments would be.
Made my experience easy helpful. Thanks again
25 juin 2026
Réponse de First2Protect
Thank you for your wonderful feedback!
We’re delighted to hear Evelyn provided such friendly and supportive service, especially when you needed it most. It’s great to know she made everything clear, easy to follow, and helped brighten your day.
We’ll be sure to pass on your lovely comments
Réponse de First2Protect
Thank you for your feedback!
We’re delighted to hear you received great service—we really appreciate your kind comments.
Really helpful staff
Really helpful staff. Charlie who talked me through our options was great. Easy to understand and very helpful. Got a good deal on a slightly complicated home insurance.
26 juin 2026
Réponse de First2Protect
Thank you for your feedback!
We’re delighted to hear Charlie was so helpful and clearly explained your options, especially with a more complex policy. It’s great to know you secured a good deal—we really appreciate your kind comments.
Réponse de First2Protect
Thank you for your feedback!
We’re pleased to hear you received helpful and professional service—we really appreciate your kind comments.
I phoned for some advise on how to…
I phoned for some advise on how to renew my policy & I spoke to Curtis Gillard who was very helpful & informative on how to do this online.
Thanks for your help Curtis Gillard
26 juin 2026
Avis spontané
Réponse de First2Protect
Thank you for your feedback!
We’re delighted to hear Curtis was so helpful and informative in guiding you through your renewal. We’ll be sure to pass on your kind thanks.
Fast process with out being rushed
Fast process,and well explained, was happy to explain things that I didn't know making make this experience easier when makeing decision easier for new time buyers.
25 juin 2026
Réponse de First2Protect
Thank you for your feedback!
We’re delighted to hear the process was fast, well explained, and made things easier for you as a first-time buyer. We really appreciate your kind comments.
I made an enquire for an home insurance and in a shortest possible time they found me a suitable quote to suit my special circumstance.
This company take their customer service seriously. They listen and provide services according to the needs of the customer
24 juin 2026
Réponse de First2Protect
Thank you for your feedback!
We’re delighted to hear we were able to find you a suitable quote quickly and tailor it to your circumstances. Providing a personalised and responsive service is very important to us, so we really appreciate your kind comments.
I have had contents insurance with…
I have had contents insurance with First2Protect for around 5 years now and they’ve always been super helpful.
I am due to move house soon and have been looking to get buildings instance. I spoke with Curtis Gillard today who was very knowledgeable and super helpful and friendly. He was also very honest and did not want me to spend more than I should have to. Thank you ☺️
26 juin 2026
Avis spontané
Réponse de First2Protect
Thank you for your continued support over the past 5 years!
We’re delighted to hear you’ve consistently had positive experiences with us, and that Curtis provided such knowledgeable, friendly, and honest advice while helping with your buildings insurance. We’ll be sure to pass on your kind comments ☺️
My experience today was great
My experience today was great. I spoke with Amber and she really helped clarify everything for me and made sure I understood everything every step of the way. She was also extremely patient with me which was kind!
26 juin 2026
Avis spontané
Réponse de First2Protect
Thank you for your feedback!
We’re delighted to hear Amber was so helpful, patient, and took the time to ensure everything was clearly understood. We’ll be sure to pass on your kind comments.
Great customer service from Aaron
Great customer service from Aaron - everything was very clearly and efficiently explained.
26 juin 2026
Avis spontané
Réponse de First2Protect
Thank you for your feedback!
We’re delighted to hear Aaron provided clear and efficient support. We really appreciate your kind comments.
Was phoned by James Wellum
Was phoned by James Wellum, a very nice chap and patient chap. He had a good phone manner and gave some helpful pointers when going through the best cover for myself.
26 juin 2026
Avis spontané
Réponse de First2Protect
Thank you for your feedback!
We’re delighted to hear James provided such patient, friendly, and helpful support, along with clear guidance on the best cover for you. We’ll be sure to pass on your kind comments.
Advised this company from my mortgage…
Advised this company from my mortgage advisor. Provided a quote of £360 per year (£370 if paid monthly). The company rang me and pressured me on the phone to accept the policy and did not end the phone until I signed up for it. Fortunately, the policy did not go live when I wished to cancel. I contacted through the live chat who informed me to ring. I was put through to Wesley who pretended like he could not hear me on the phone when I stated I wished to cancel my policy. I know this wasn’t my signal as I was originally put through to a woman who forwarded me to this Wesley. I was then forwarded to another person who was very patronising on the phone telling me that the policy was not that expensive and that other companies have hidden fees, deposit ect. Luckily managed to cancel this eventually. Got home insurance for half the price with same coverage, no hidden fees or deposit.
26 juin 2026
Avis spontané
Réponse de First2Protect
We’re sorry to hear that you felt pressured during your interaction with us, and we appreciate you taking the time to share your feedback.
We’ve carefully reviewed the call transcript. It shows the advisor explained how the policy could be placed on hold without any payment being taken, allowing you to secure the quoted price for 90 days while waiting for your exchange date. When asked, you confirmed you were happy to proceed at that stage.
We’ve also reviewed the calls relating to your cancellation. These confirm there were instances where the line quality was unclear, and steps were taken to re-establish contact and ensure your request was handled. During the cancellation call, the advisor also provided general guidance on what to look out for when comparing policies, to support you in making an informed choice when shopping around.
Based on our review, we did not identify any evidence of undue pressure within the calls. However, we fully recognise that how a conversation feels is just as important as what was said, and we’re sorry if the experience left you feeling uncomfortable.
We’re also sorry that the cancellation process did not feel as straightforward as it should have been.
Your feedback has been shared with the team to ensure we continue improving both our communication and overall customer experience.
Jamie was very helpful
Jamie was very helpful, thoughtful and efficient. He made the process easy and stress free.
26 juin 2026
Avis spontané
Réponse de First2Protect
Thank you for your feedback!
We’re delighted to hear Jamie was helpful, thoughtful, and efficient, making the process easy and stress-free for you. We’ll be sure to pass on your kind comments.
The agent ( James ) was very…
The agent ( James ) was very knowledgeable and helpful, he did exactly what he said he would do with sending information and calling back.
They gave a competitive price and I would definitely recommend.
25 juin 2026
Réponse de First2Protect
Thank you for your feedback!
We’re delighted to hear James was knowledgeable, helpful, and followed through exactly as promised. It’s great to know you received a competitive price—your recommendation is much appreciated.
Professional courteous service
Theo was very helpful and helped get me the right building and house insurance at a competitive rate. He was polite and professional throughout the process.
26 juin 2026
Avis spontané
Réponse de First2Protect
Thank you for your feedback!
We’re delighted to hear Theo was able to help you find the right cover at a competitive rate, while providing polite and professional support throughout. We’ll be sure to pass on your kind comments.
Fantastic service
They were given my number by my mortgage advisor as I was finding it difficult to get insurance for my new build and it was sorted within 30 minutes.
Great customer service and went out of his way to help.
25 juin 2026
Réponse de First2Protect
Thank you for your feedback!
We’re delighted to hear everything was sorted so quickly and that our team could step in and support you with your new build insurance. It’s great to know you received such helpful service—we really appreciate your kind comments.
Agents are helpful and professional
23 juin 2026
Réponse de First2Protect
Thank you for your feedback!
We’re pleased to hear you found our agents helpful and professional—we really appreciate your kind comments.
My partner and I have just bought our…
My partner and I have just bought our first home. I spoke with Thomas regarding a new home insurance policy. He was extremely professional, curtious and really took time to explain everything in great detail. What is usually a very monotonous process was made much easier by Thomas's friendly approach. Excellent customer service!
25 juin 2026
Avis spontané
Réponse de First2Protect
Thank you for your wonderful feedback!
We’re delighted to hear Thomas provided such professional, courteous, and detailed support, making the process much easier for you. It’s great to know his friendly approach made a real difference—especially as first-time buyers. We’ll be sure to pass on your kind comments!
No fuss & very professional
Had the pleasure of speaking with Curtis Gillard, who rang me following a request earlier the same day.
CG was able to answer all my questions & deal with my concerns.
25 juin 2026
Avis spontané
Réponse de First2Protect
Thank you for your feedback!
We’re delighted to hear Curtis was quick to respond and able to answer all your questions and address your concerns. We’ll be sure to pass on your kind comments.
Quick and helpful Thank you
25 juin 2026
Avis spontané
Réponse de First2Protect
Thank you for your feedback!
We’re delighted to hear you found our service quick and helpful—we really appreciate your kind comments.
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