firstcard.app Avis 

52
TrustScore 3.5 sur 5

3,6

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Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

I'm currently a student and I wanted to give a shoutout to Firstcard – it's been a total lifesaver for my budget. Right off the bat, the application process was smooth sailing. They gave me the g... Voir plus

Noté 5 sur 5 étoiles

I'm not a student. Though I do very much love this product! It is way better than most standard secured cards (where the CLI is fixed by the deposit and it is a nightmare getting that changed). Firstc... Voir plus

Noté 1 sur 5 étoiles

I’m very disappointed with how my Firstcard account was handled. I paid a monthly subscription to build my credit, and after three months my account was closed without any explanation. My credit s... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I recently got my Firstcard Credit Builder Card and I've been really enjoying it! I have a bad habit of overspending so I love that I'm allowed to deposit money into the account and whatever is ther... Voir plus

À propos de l'entreprise

  1. Banque

Écrit par l'entreprise

Firstcard helps everyone build credit no matter who they are, where they are from, or their credit history. Firstcard primarily focuses on serving immigrants, non-US citizens, international students, first-generation college students, and underserved low-credit communities in the US who are often denied credit due to the limited access to credit-building tools provided by traditional banks. Members can build credit, open a credit card and a bank account, earn cashback, and grow savings — all within a single platform. Firstcard is on a mission to democratize credit for all.


Coordonnées de contact

3,6

Moyen

TrustScore 3.5 sur 5

52 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 33 % de ses avis négatifs

Répond généralement dans un délai d'un mois

Comment cette entreprise utilise Trustpilot

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3,6

Tous les avis

(52)

15 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Issues and terrible customer service

Getting signed up for the card and starting out went well but I would recommend using another company to get a credit card with or do a secured credit card if you have bad credit.
I made a payment by mistake with the wrong card and it didn’t go through so I made another payment with a different card and the payment went through…but they put a temporary restriction/hold on my card and did not notify me. I noticed my available balance not changing after making 2 payments and had to call to find out about the temporary restriction. They would not lift it, said I had to print my bank statements and send and fax that to them, go through a very lengthy process to get this corrected when there was no fraud or anything…I found it interesting how they put a restriction on my card w/ out notification but had no problem taking my payments. I received no further help in getting this issue corrected so I’m expected to keep making payments with no guarantee my available balance will update.

10 avril 2026
Avis spontané
Noté 1 sur 5 étoiles

First card credit card is supposed to…

First card credit card is supposed to build credit not to ruin the credit score.

My credit score dropped 26 points after using it for a while and then they closed my account because they're out of business.

The worst company ever, stay away from their partners and them

17 mars 2026
Avis spontané
Noté 1 sur 5 étoiles

I strongly caution anyone considering…

I strongly caution anyone considering using Firstcard. My account was suddenly closed without any prior notice or explanation. I was not contacted beforehand, and I received no clear reason for the closure. Since then, I have been unable to access the funds that were in my account. I hope the company addresses this situation and improves their communication and customer service, but based on my experience, I cannot recommend this service.

3 mars 2026
Avis spontané
Noté 1 sur 5 étoiles

I’m very disappointed with how my…

I’m very disappointed with how my Firstcard account was handled. I paid a monthly subscription to build my credit, and after three months my account was closed without any explanation. My credit score is still zero.

This situation is frustrating, I realized that I could easily open a traditional secured credit card and that companies like FirstCard were just an unnecessary subscription. So I’ve now opened a real credit card account but I have to wait 3-6 months to get a score because of lost time with you.

I also don't know where the $500 that was in my account went. Customer support isn't responding, and the money has disappeared. Be very careful.

19 octobre 2025
Avis spontané
Logo de firstcard.app

Réponse de firstcard.app

Hi Yohann,

We’re very sorry for the inconvenience you experienced and we truly appreciate you taking the time to share your feedback. It helps us continue improving our app and services. We’re glad that we were able to resolve the matter internally and clarify what happened with your account and funds. If you’re open to it, we’d truly appreciate an updated review that reflects the current status now that your question has been fully resolved.

If you need anything else or have further questions, our team is always here to help.

Thank you again for your patience and for giving us the opportunity to make things right.

Best,
Emma from Firstcard

Noté 1 sur 5 étoiles

First card Has Taken 144 dollars out of a unused account for a subscription fee that was not authorized !

First card Has Taken 144 dollars out of my account due to fraudulent activity .Through my cash app account.I had no money in my cash app account ,but they were able to get the money from another linked account.I been out of work for a year due to a injury So money is tight now. When I reported this to first card it was told to me by Gina the funds were not refundable.So I suppose fraudulent doesn't count .This company is using people with bad
circumstances and taken advantage of there situation.They will be going to court I know what I have to do .DO NoT use this company they are not honest.Please be aware.

28 septembre 2025
Avis spontané
Noté 1 sur 5 étoiles

DO NOT USE

DO NOT USE. FUNDS LOCKED WITH NO TIMELINE FOR RESOLUTION.

I've had an incredibly frustrating experience with this app due to its non-existent customer service. Despite sending multiple emails and several in-app requests for support, I haven't received any response for over a week. What’s even more concerning is that my funds are currently locked within the app with no resolution in sight. This lack of communication and support is unacceptable, especially when it involves financial matters. I sincerely hope Firstcard this matter soon, as this has greatly affected my trust in the app.

8 août 2025
Avis spontané
Logo de firstcard.app

Réponse de firstcard.app

Hi Nick,

We’re truly sorry for the frustration and delay you’ve experienced. This is definitely not the level of service and speed we aim to provide. II couldn’t locate your account from your Trustpilot username, so I’ve emailed you via Trustpilot for details to help resolve this. We’re also reviewing our processes to prevent this in the future. We appreciate your patience and hope to make this right for you soon.

Best,
Emma from Firstcard

Noté 3 sur 5 étoiles

This card isn't bad for a start

This card isn't bad for a start. What definitely needs to be improved:
the top-up limit of $500 in three business days is too low and takes too long.
Access to the credit score still doesn't work.
The monthly spending limit of $1,000 to $2,000 needs to be increased.

30 juillet 2025
Avis spontané
Logo de firstcard.app

Réponse de firstcard.app

Hi Alex,

Thank you for sharing your feedback. The $500 top-up limit applies only to certain ACH transfers. If you use your Firstcard account and routing number from your external bank, or send a wire, you can deposit up to $10,000.

Regarding spending, we don’t have a fixed monthly limit. Instead, there’s currently a daily limit of $2,000 and a single transaction limit of $1,000.

As for credit score access, our team is working on improving this experience so you’ll be able to view it more smoothly in the app now.

Thank you for your feedback!

Noté 5 sur 5 étoiles

Excelente servicio

Excelente servicio, Excelente atencion, Excelente su APP, y excelente la alternativa, para tener experiencia crediticia en Estados Unidos.

Lo recomiendo, para todo aquel que quiere construir una vida crediticia en esa nacion.

Muchas gracias, FirstCard.

19 juin 2025
Avis spontané

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