First Bus Avis 3 136

The wort bus company ever. Buses never showed up. Very unreliable made me late to work multiple times. No explanation or warning that the bus was going to be late. Shit company and service as well.

Am not even sure am on right website- as you'll see am not the greatest using tech. In last week needed twice to get from Lookers Nissan on Kirkstall Rd to city centre and back. The bus drivers were just wonderful. So kind and helpful. Couldn't have managed without them. Well done lads!

One of the clearest arguments against transport monopoly. Services in East Bristol have gradually got worse and worse, frequently fail to show up, even though they show up on the live service tracker boards. And then the next bus is full because so many people are waiting. So bad they've made me give up using buses.

A horrible drivers a horrible company

The first buses in Fareham Gosport area are bad, my first major issue was that in May last year the bus driver did not fallow any safety rules and when approached the turn did not reduce speed and pushchair with my son tip over and the driver did not stop and laugh! The safety of my 3 year old was funny, did not offer any incident report or anything at the time I was too stressed to think of asking about it! first Hampshire hired psychopaths as drivers! And second incident today, I waved and bus did not stop instead the bus driver waved back, seriously? What’s wrong with you as company? I hope that soon you will get competitor and this nonsense will stop. When possible I avoid first buses.

Absolute robbery charging £3 more than arriva for a flexi family day pass. It’s disgusting. Same ticket same exact route £3 more.

Awww thanks sooo much for changing the timetables which YOU STILL CAN'T STICK TO. This is not good enough. The 522 to Bath should be here at 8.03am...tracking it, it was heading to Bristol not Bath. It's now due at 8.20am...my day is now delayed, each job i will be late for because you are incompetent. A gentleman here works at the RUH - he will miss his connection and be late.I was here at 7.50am...how many times can I tell people a large company just is inept? Seriously Bath Council, just do something Pepple still work at the weekends. It just simply isn't good enough.

Booked a ticket for my partner from Woking to Heathrow. Bus did not turn up. No notification on app. Passengers expected to stand around in very hot weather. Some take a taxi. Eventually a bus turns up. Air conditioning has broken and been broken all day according to driver. 25 degrees in shade becomes far worse. Partner (67) pouring sweat on arrival in Heathrow. No refund. No compensation. Meanwhile government spends billions cutting down forest and creating a vast interchange between A3 and M25 which will just cause more congestion at other points. How about actually have a bus service that is regular, reliable and has vehicles that works?

I attempted to raise a concern regarding a Bus 46 service in Cornwall. However, the process was unnecessarily difficult and ultimately unhelpful.

The online feedback form did not work (403 error), and the email contact option was also ineffective. When I called customer services, I was informed that services in Cornwall had ceased in February and that they were therefore unable to deal with a concern relating to December. The matter was dismissed without any attempt to direct me to the appropriate provider or offer further assistance.

This experience reflects poorly on accessibility and accountability. Even where services have transferred, there should be a clear and functioning pathway for customers to raise concerns, or at minimum, appropriate signposting.

I would encourage a review of customer support processes.

Two buses didn’t arrive at Buchanan street bus station to get me home the x85 seen buses on the app and they just disappeared had to get bus to Kirkintilloch then a taxi home considering I’m paying this shambles of a company £110 a month

Sick and tired of drivers letting people on when they don’t have the funds to pay
I myself buy a yearly ticket which costs over £1000 so this is infuriating
I don’t know what it is,are the drivers scared to challenge people?
I can’t be the only person who has an issue with this
And when trying to make a complaint in regards to this there are very limited options on the first website to do so

Horrible. Quite often they don't even bother to show up. When they do they are almost always late. I have been late to work 4 out of the past 5 days because of them. I'm scared of losing my job at this point.

I do regularly use the First Bus specifically the number 2 .
Amongst drivers one excel for kindness and professionalism.

Thank you Thomas.

Most worst bus company ever. Busses live by their own live not dependent from timetable. Apps always has some lags and never work properly

They don’t seem interested in hearing about the service. Tried to tell them about the terrible driving and attitude of one of their Colchester drivers but the complaints form crashes. Have mentioned this on their social media but I don’t think they care. Also, no available email address to contact them. Maybe this is all intentional.

I was last at Burnham on sea a year ago. Number 20 was diverted due to a water main issue. Was here today, 15.50 bus arrived at Pier Street, showing a diversion, again due to a water main issue. Diverted up Red Road instead of the main road. I asked if he would stop at Rose Farm as he was now going past it. He refused. Wouldn't even slow down open the doors and let me jump out. In my opinion, as the bus was diverted, driver should keep passengers onside and accommodate easy exit requests. Poor service. Or a poor driver decision.

Yet again a bus was due to leave Bristol station from bay 12 to Portishead at 20.35. Driver left the bus. Gate opened at the correct time. No driver turned up. Left to wait an extra 35 minutes no explanation given. No apology. No information given. What a shoddy service. Wonder why people don’t use buses any more!

When they’re good, they’re good. Sometimes I’ll have no problems with the buses at all. I get traffic so I’m not too bothered about late runnings (except when it’s crazy late or no show). But on the flip side they do have their moments with rude drivers and not turning up at all/cancelled. Half the time it’s out of their control when a bus breaks down. They’ve improved a lot over the past year or so and they’re genuinely making an effort to be better in Glasgow.

First bus are so bad, the service is just truly awful. Just sat at a bus stop and 2 buses just didn’t show and then when one actually came the driver scowled at everyone, said he was going out of service and left. The bus is meant to be every 15 mins and it’s been an hour without one and this is a common occurrence. It used to be that buses were late occasionally and now you can never tell if one will come or it’s already left. In the last week I have seen 6 buses leave early!!! A huge proportion of the drivers are incredibly rude, the buses are filthy, yet they seem to bump up the price whenever they can. Fix your bloody service because it stinks!

horrible experience, i was about 50 pence short and the driver refused to let me on, and worst of all was I didnt even get a refund. horrible smelling busses aswell theres always drunk idiots on the top deck fighting and the whole enviroment is just discusting the seat busses are always dusty, gets me sneezing.