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Lisez les avis des autres

Noté 5 sur 5 étoiles

From the initial meeting with Kevin to conversations with Andy and the surveyor Brian and having the windows fitted by Matty and Gerald it felt like a real family experience. The fitting was done wit... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The gents who attended the property did a fantastic job and cleaned up very well afterwards. Unfortunately one of the windows top latch was faulty, less than 24 hours later someone came out to assess... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Fitter Windows install high quality u pvc windows. I am absolutely delighted with the two windows and an exterior door they replaced. From first contact to final invoice the team has been a pleasure... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

We had our windows (7) fitted & completed within 1 day. Pleasent sales man, said he was new. We accepted quote. Following day survey was carried out efficiently & a amendment made as due regulatio... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Service d'installation des fenêtres
  2. Installateur de double vitrage

Écrit par l'entreprise

Get your instant quote for double glazing in Essex, Dartford, Kent, & London. Double glazed uPVC windows, heritage & Aluminium window


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

124 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,5

Tous les avis

(124)

30 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Sorted !

Asked the company to come and fix a couple of my windows that were stuck and would not close or open properly. John arrived with a smile and sorted the windows , new hinges and realignment. Kept me informed throughout and left the areas clean and tidy. Big thumbs up from me.

21 janvier 2025
Avis spontané
Logo de Fitter Windows

Réponse de Fitter Windows

Thank you so much for your wonderful feedback! We're thrilled to hear that John was able to sort out your windows efficiently and with a smile. Keeping our customers informed and leaving the area clean are top priorities for us, and we're glad John delivered the high standard of service we strive for.

Your kind words and "big thumbs up" mean the world to us. If you ever need assistance again in the future, don’t hesitate to get in touch.

Best regards,

Fitter Windows

Noté 5 sur 5 étoiles

I was pleasantly surprised with the…

I was pleasantly surprised with the work done. Until now, all other work undertaken at this property by so called professional traders has either been badly done or overpriced. This is why I undertake most of the building/diy work myself if possible.
Your fitters were pleasant and nothing was too much trouble for them. They carried on working through rain, snow and an outside temp of 2 degrees C. I did however have trouble understanding what they were saying but we managed to overcome this problem. We will see how the windows perform during the winter and if succesful will recommend your company.

7 janvier 2025
Avis spontané
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Réponse de Fitter Windows

Dear Brian,

Thank you for taking the time to share your experience with us. We're thrilled to hear that you were pleasantly surprised with the work done and that our fitters made a positive impression with their dedication and professionalism, even under challenging weather conditions.

We value your feedback regarding communication and are glad it didn't hinder the process. We’re continuously working on improving every aspect of our service to ensure the best experience for our customers.

We're confident the windows will perform exceptionally during the winter, and we hope they meet your expectations. Your recommendation would mean a lot to us, and we truly appreciate your trust in our company.

Should you have any questions or need assistance in the future, please don’t hesitate to reach out.

Best regards

Fitter Windows

Noté 5 sur 5 étoiles

Claire was really fabulous I would use…

Claire was really fabulous I would use this service again.

12 décembre 2024
Avis spontané
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Réponse de Fitter Windows

Thank you for your kind words! We're thrilled to hear that Claire provided you with such a fabulous experience. She’ll be delighted to know her efforts were appreciated.

It’s wonderful to know you’d use our service again, and we look forward to assisting you in the future. If there’s anything you need, don’t hesitate to reach out.

Noté 2 sur 5 étoiles

Bad customer service

Bad customer service, and time wasting experience

13 décembre 2024
Avis spontané
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Réponse de Fitter Windows

Thank you for taking the time to share your feedback with us. We truly value your opinion and strive to provide excellent service to all of our customers.
We understand your frustration regarding the missed appointment, and we sincerely apologize for any inconvenience caused. However, we would like to clarify the situation to ensure transparency. When the appointment was scheduled, we informed you that we would confirm the details on the day of the appointment to ensure everything was still okay. On the day, we made several attempts to contact you via both the provided numbers, but unfortunately, we were unable to reach you.

To avoid any inconvenience to you, we sent an email around 4 PM notifying you that we would need to reschedule as we hadn’t been able to confirm the appointment. Our intent was to avoid sending our team out unnecessarily and ensure that your time was respected.

We understand your disappointment, but we hope you can appreciate that our process is in place to manage situations where confirmation is not possible, as a significant percentage of appointments often require changes. Our intention was never to inconvenience you but to ensure clear communication.

We kindly ask if you could reconsider your review on Trustpilot . Reviews are incredibly important to us as a business, and while we understand your concerns, we feel that the your star rating might not fully reflect the efforts we made to communicate with you.

If there’s anything further we can do to resolve this matter or improve your experience with us, please don’t hesitate to reach out. We’d be more than happy to assist.

Best regards,

Fitter Windows

Noté 5 sur 5 étoiles

Excellent workforce

From the moment the two men arrived until they left over 10 hrs later they were polite , considerate and hard working . There was a slight problem when the wrong beading had been delivered but new beading of the correct size was sent out . The whole procedure wasn’t as bad as I expected as the workmen tidied up after themselves and so far I am delighted with the results . Hoping there will be no problems with the bad weather approaching .

9 décembre 2024
Avis spontané
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Réponse de Fitter Windows

Dear Carole
Thank you so much for your amazing review! We truly appreciate you taking the time to share your experience with us. It means the world to our team to know that we were able to meet your expectations and provide you with great service.

Your feedback motivates us to keep delivering the best experience possible, and we’re thrilled that you’re happy with our product/service. If you ever need anything or have any questions in the future, don't hesitate to reach out!

Thanks again for your support, and we hope to serve you again soon.

Noté 1 sur 5 étoiles

Poor sales experience

We found Fitter Windows through the 'Help to buy windows' scheme. The sales guy who visited us was condescending and every question was met with a sarcastic/arrogant response. We ended up signing the contract but ended up cancelling as we couldn't fathom going with this company only on account of the sales guy. We ended up going with a company with a higher quote in the end as a matter of principle.

14 novembre 2024
Avis spontané
Logo de Fitter Windows

Réponse de Fitter Windows

Thank you for taking the time to share your feedback. We sincerely apologize that your experience with our sales representative did not meet the high standards we strive for. It's disappointing to hear that you felt the responses were condescending and sarcastic, as this is certainly not the approach we expect from our team.

We appreciate your decision to cancel the contract, and we fully respect your choice to go with another company. Customer satisfaction is incredibly important to us, and we take your comments seriously. We will review this matter internally to ensure that such interactions are avoided in the future.

We do understand that your experience with our sales rep was not reflective of the service we aim to provide across the entire company. As we value all customer feedback, we kindly ask if you would consider revising your 1-star review, as it doesn’t fully represent the commitment and hard work of our wider team. Negative reviews can be damaging to a businesses, and we hope that this isolated incident won’t overshadow the positive aspects of our service.

If you ever reconsider or need assistance in the future, please don’t hesitate to reach out. Thank you once again for your feedback, and we wish you all the best with your window installation.

Noté 5 sur 5 étoiles

Fitter Windows gave excellant service …

Fitter Windows gave excellant service from beginning to end . Kevin,s help in choosing what we wanted was invalueable . Jeromy then visited to measure up and again gave excellant advise and we changed a couple of choices of style and have to say he was spot on . Both fitters Gerald & Max were a pleasure to have in our home and are excellant fitters and we were amazed that they fitted our new windows quickly & cleanly with very little damage to our decorating . They are clearly both experienced and exceptionally good at what they do .The windows themselves are very good quality and have made such a differance to our home already even though it is,nt quite finished as yet . I must also mention that as our front doorway is very narrow , I was disapointed not to be able to have my original choice of front door and chose what I could from ones that I was,nt keen on but now the door is fitted I really like it . Thank you very much Fitter Windows & Team , we are very happy & will certainly be recommending you to other . Regards Karen & Tony of Queenborough .

2 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

Outstanding Company…

From the beginning I was impressed with the organisation and quickness with which my order was carried out. The installation was excellent and my neighbour asked me to recommend a company so I told him how happy we were with you - he then had his windows changed by your company - I spoke to him yesterday and he thanked me for my recommendation. He is very happy with the change the windows have made to his flat - which is now light and airy 10/05/2024

4 juillet 2023
Avis spontané
Noté 5 sur 5 étoiles

I found Fitter Windows on a government…

I found Fitter Windows on a government scheme for my dad as he needed all new windows for the house

The guy that came round that did the quote was fantastic and so helpful and put our minds at rest

The windows were all put and the a new composite security front door and it all looks amazing

Jamie. Claire and all the staff have been amazing to me and my dad. I’d recommend this company to anyone that wants new windows . Rob Salvioli

12 février 2024
Avis spontané
Noté 1 sur 5 étoiles

Appalling staff, do not listen to customers

Was given worse case by the surveyor that came round about work that needed to be completed before new windows (and this is written on the notes given to me), only to have it back tracked by the office/surveyor. My builder was accused by a member of staff of trying to rip me off, but the builder had given me a quote based on what the surveyor told the builder (was handily at the property at the same time). Whilst trying to tell said member of staff on the phone that what the surveyor had said to me and what was written on the office notes where two different things, I was constantly over spoken, not listened too. I was treated and spoken to appalling by said member of staff.

26 février 2024
Avis spontané
Noté 5 sur 5 étoiles

Great Service

From my very first call where I spoke to a lovely lady named Daisey to discuss my needsto the fitting of my new windows I received a very professional service. Any questions or queries I had were dealt promptly without any hassle. Extremely satisfied with my purchase and the process. Would highly recommend.

18 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

From the beginning of the experience of…

From the beginning of the experience of dealing with fitter windows to the end we got total professionalism from the first call of our enquiry to the installation. We couldn’t be more pleased with the way we were treated and the end result was perfect. We would highly recommend them. Very Satisfied

29 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

My only complaint for this excellent…

My only complaint for this excellent service is they had too many samples to choose from. Truly a breath of fresh air and made what I thought was going to be a nightmare easy. I was worried about the finance aspect but they also took care of all of that and I’m on an affordable repayment plan. Highly recommend.

6 février 2024
Avis spontané
Noté 5 sur 5 étoiles

I needed my front door changed back in…

I needed my front door changed back in November 2023. Not only did most companies state it would be impossible before Christmas but the prices were also so much more then I expected. Then a neighbour suggested this company, I’m so glad she did! Not only did I save almost £500 but also had a beautiful new door fitted in time for hosting Christmas. Thank you so much.

17 novembre 2023
Avis spontané
Noté 5 sur 5 étoiles

10/10 Quality windows and an even better service!

To say I got a completely different service than expected was an understatement. Sadly I’ve not had the best experience with double glazing companies in the past (I used one of the most well known previously). I was so disappointed with my previous chosen company I did not let them complete the job! A friend recommended Fitter Windows, I’m so happy with their service. Not only was I advise in a way that saved me money but their aftercare goes above and beyond any I’ve had before. If you want a stress free experience this is the place to call.

10 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

Customer service is outstanding

Customer service is outstanding. The windows and doors fitted are excellent quality and we are impressed with how quickly the job was finished. You really get what you paid for. Thank you to all the staff. We are very happy.

29 janvier 2024
Avis spontané
Noté 1 sur 5 étoiles

No show

I’ve called and booked an appointment. They sent an email confirming the visit. I drove 45min to be there they did not attend. Lack of respect

26 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

The windows

The windows, patio door and front door just look amazing!!! The workers from fitter windows were, quick, clean, tidy and excellently experienced at their job, could not fault a single thing!
My home has been transformed!
Big thank you and 100% recommend your services :)
Shalayne

31 octobre 2023
Avis spontané

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