Fittleworth are amazing. From the starter pack I received in hospital to the ongoing delivery of supplies. The longest I have ever had to wait for delivery once an order was placed with CUSAP was 7 da... Voir plus
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Lisez les avis des autres
There was no prior message to indicate delivery slot this was not a DHL delivery. the driver had his own white van. He rang the door bell and before I opened the door to receive my delivery, he had be... Voir plus
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Over the last 14 years I have been able to rely completely on Fittleworth for my stoma products. I do not have to worry about late delivery or an incomplete order. On the very rare occasions that the... Voir plus
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I've used Fittleworth since 2015 & I can't recommend them highly enough. They've never let me down, they've always advised me if I've ever had any queries. I wouldn't use any other supplier.
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4,4
Excellent
714 avis
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I am really happy with the team
Everyone I speak to are always very polite and helpful. When I have any questions they are happy to advice me in the right direction.
8 juillet 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your feedback. We're delighted to hear that you find our team polite and helpful. It's great to know that whenever you have questions, our staff are able to provide the support and guidance you need. We truly appreciate your kind words and thank you for choosing Fittleworth.
Regards
Joana, Customer Experience Specialist – Fittleworth
I have been using Fittleworth for many…
I have been using Fittleworth for many years, & have Never had any problems.
All the staff I've spoken to have been Very Helpful, Polite & Friendly.
Thank You....
8 juillet 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your feedback. We're delighted to hear that you've been using Fittleworth for many years without any problems. It's wonderful to know that the staff you've spoken to have always been helpful, polite, and friendly. Thank you for your kind words and continued loyalty. We truly appreciate your support.
Regards
Joana, Customer Experience Specialist – Fittleworth
Been with them since April no issues…
Been with them since April no issues very helpful delivery on time though it's a bit of a problem getting hold of doctors then back to fitleworth then delivery can take 10 days or more so it's a must to order early
8 juillet 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your feedback. We're delighted to hear that you've had a positive experience with us since joining in April and that you've found our team helpful and our deliveries reliable. We appreciate your comments regarding the prescription process and understand that coordinating between your GP and delivery can sometimes take time. As you mentioned, ordering in advance is the best way to help ensure you receive your supplies when needed. Thank you for choosing Fittleworth.
Regards
Joana, Customer Experience Specialist – Fittleworth
Service
Excellent service and follow up, delivery dates, this year running ahead of forecast. Knowledgeable and friendly staff when any queries are raised.
16 juin 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your feedback. We're delighted to hear that you've received excellent service and communication, with deliveries arriving ahead of schedule this year. It's also wonderful to know that our staff have been able to assist with any queries in a knowledgeable and friendly manner. We truly appreciate your kind words and thank you for choosing Fittleworth.
Regards
Joana, Customer Experience Specialist – Fittleworth
First time delivery by DHL.
First time delivery by DHL.
Excellent. A6rrived Early, parked safely with consideration for others. Polite and friendly.
6 juillet 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your feedback. We're delighted to hear that your first delivery with DHL was such a positive experience. It's great to know the delivery arrived early and that the driver was polite, friendly, and considerate. We really appreciate you taking the time to share your experience.
Regards
Joana, Customer Experience Specialist – Fittleworth
All going good with DPD deliveries now…
All going good with DPD deliveries now all of a sudden they change to DHL which don’t give you any notifications only on the day, received a text to say delivery out today between 12-1 it’s 5pm now no sign of dhl when I track still showing my delivery is next been showing since morning the same awful just wasting time waiting around.
4 juillet 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your feedback. We're sorry to hear about the issues you've experienced with your recent delivery and understand how frustrating it is to wait in for a delivery that does not arrive within the advised timeframe.
Please accept our apologies for the inconvenience caused. We'd like to look into this further for you. Could you please email talktous@fittleworth.com with your name, date of birth, postcode, and a brief explanation of what has happened? Our management team will review your concerns and investigate the delivery experience you've described.
Thank you for bringing this to our attention.
Regards
Joana, Customer Experience Specialist – Fittleworth
Used to be top company
Used to be top company. Problem with new courier company which has been reported twice. Asked for answer twice. Took time to submit photographs of problem, however absolutely no contact with a person apart from bot generated message. Training obviously required in customer service,or perhaps a couldn’t care less attitude to problems.
22 juin 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your feedback. We're very sorry to hear about your experience and the issues you've encountered with the courier service. We understand how frustrating it must be to take the time to report a problem, provide photographs, and then feel that your concerns have not been properly addressed.
Please accept our sincere apologies. We would like this matter to be reviewed by our management team. Could you please email talktous@fittleworth.com with your name, date of birth, postcode, and a brief explanation of what has happened? This will allow us to investigate your concerns fully and respond appropriately.
Thank you for bringing this to our attention. We appreciate your feedback and the opportunity to put things right.
Regards
Joana, Customer Experience Specialist – Fittleworth
Trustworthy.
Happy with the products I get from Fittleworth. Helpful staff should I need advice. Regular contact with me every month and reliable service in getting the products I order to me on time. Thank you.
2 juillet 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your kind feedback. We’re delighted to hear that you’re happy with our products and that you’ve found our team helpful whenever you need advice. It’s great to know that our monthly reminders, reliable service, and timely deliveries are working well for you. Thank you for taking the time to share your experience with us.
Regards
Joana, Customer Experience Specialist – Fittleworth
Fittleworth have been supplying my…
Fittleworth have been supplying my needs for a few years now , and are always friendly /courteous and make sure any problems /hiccups are soon sorted and delivered as soon as possible........cannot thank them enough .
30 juin 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you so much for your kind feedback and for trusting us with your care over the years. We’re delighted to hear that you’ve consistently found our team friendly and courteous, and that any problems are resolved quickly so you receive your supplies as soon as possible. Your comments mean a great deal to us, and we truly appreciate you taking the time to share your experience.
Regards
Joana, Customer Experience Specialist – Fittleworth
The service is excellent
The service is excellent. The staff are great helpful and friendly advising me. Delivery is always on time and the product's are the best I have used thankyou
2 juillet 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you so much for your wonderful feedback. We’re delighted to hear that you’ve received excellent service from our team and that you find our staff helpful, friendly, and supportive. It’s also fantastic to know that your deliveries arrive on time and that you’re happy with the quality of our products. We truly appreciate you taking the time to share your experience with us. Thank you for your support.
Regards
Joana, Customer Experience Specialist – Fittleworth
Will I stay ??
I have been with Fittleworth for 8 years now. Mainly things have been good but just lately I’ve been having some issues. For about 4 months now my order has arrived incorrectly, every month I chase it up, which is very annoying. Hopefully it will be right this month !!!
Mostly the people on the phone are good, sometimes I have a bit of a problem with understanding them, I know they are from India but some are so hard to understand.
I see you are changing deliveries to DHL instead of DPD, I have found DPD the best on the market, we will see.
Hopefully I can sort out my order and continue to do business with Fittleworth, although lately I have been tempted to move to another supplier, let’s see how we go.
Thank you
2 juillet 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your feedback and for being with us for 8 years. We’re sorry to hear that you’ve experienced issues with your order in recent months and understand how frustrating this must be.
We appreciate your comments regarding order accuracy, communication, and the courier change, and these will be shared with the relevant teams. We hope to provide you with a smoother experience going forward and thank you for taking the time to share your thoughts.
Regards
Joana, Customer Experience Specialist – Fittleworth
Always able to speak to a human being
Always able to speak to a human being, always really helpful and give good advice.
Items arrive very promptly
Many thanks
30 juin 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your kind feedback. We’re delighted to hear that you can always reach a member of our team when you need support and that you’ve found our staff helpful and knowledgeable. It’s also great to know that your items arrive promptly. We truly appreciate you taking the time to share your experience with us. Many thanks for your support.
Regards
Joana, Customer Experience Specialist – Fittleworth
Excellent Service…
I have dealt with Fittleworth now for a considerable time. The service is always as agreed and the staff are pleasant and always helpful .
I get the supplies on the date agreed and delivered to my door. I am kept up to date with delivery and over the years hardly ever an issue.
Great keep it up !
2 juillet 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you so much for your wonderful feedback and for your continued trust in us over the years. We’re delighted to hear that you consistently receive your supplies as agreed and that our team has been pleasant, helpful, and supportive whenever you’ve needed us. It’s also great to know that our delivery updates and reliability have given you peace of mind. Your kind words mean a great deal to us. Thank you for taking the time to share your experience, and we’ll do our best to keep up the great work!
Regards
Joana, Customer Experience Specialist – Fittleworth
After an appointment with a stoma nurse…
After an appointment with a stoma nurse it was agreed to try a certain type of bag to suit my body curves, ten bags arrived 7 days later in a box that had been thrown together and sellotaped with stoma bags inside, every bag was damaged/burst or ripped. My partner and daughter independently sent photos to fittleworth along with complaint, my daughter was assured by reply this would be dealt with along with apology. This was 12 days ago and still no delivery or apologies to me, I class this as neglect and I am now in process of getting appointment with ombudsman.
2 juillet 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your feedback. We’re very sorry to hear about your experience and the concerns this has caused. We would like a manager to review this for you. Please email talktous@fittleworth.com with your **full name, date of birth, postcode**, and a brief description of what has happened. This will allow us to investigate the matter fully and respond appropriately. Thank you for bringing this to our attention, and we apologise for the distress and inconvenience caused.
Regards
Joana, Customer Experience Specialist – Fittleworth
The cutting of the Pouches leaves a lot to be desired.
I used to get the pouches cut and usually these were rarely correct, but a little trimming usually rectified this, things really started to go wrong once a member of the community team got involved and this person single handedly caused so many problems it was incredible.
She was clearly out of her depth or did not thoroughly understand the clients she was working on behalf, things got so bad that now I have my products uncut due to the incompetence of this staff member.
16 avril 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your feedback. We’re sorry to hear that your experience with the pouch cutting service did not meet your expectations and that this caused frustration for you. We understand how important it is that your products are supplied correctly and consistently. We appreciate you taking the time to share your experience with us.
Regards
Joana, Customer Experience Specialist – Fittleworth
Fittleworth = Fit For Purpose
I have been ordering my medical supplies from Fittleworth for almost two years now. They are the only supplier I have ever used. On the whole everything works really well with them. It took me a little while to get used to the system and to set up an account for ordering online but that’s all now working smoothly and the staff are helpful, knowledgeable and friendly.
1 juillet 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your kind feedback. We’re delighted to hear that, overall, your experience with us over the past two years has been a positive one. It’s great to know that once you became familiar with the online ordering process, everything has run smoothly and that our team has been helpful, knowledgeable, and friendly whenever you’ve needed support. We truly appreciate you taking the time to share your experience with us.
Regards
Joana, Customer Experience Specialist – Fittleworth
Cost cutting
Although generally proactive and helpful, Fittleworth have recently started limiting their complimentary (but contractually obligatory) stoma products. Limited to 120 dry wipes per 90 pouches. I’d like whoever started this policy to limit themselves to one (occasionally two) sheets of toilet paper while they sit down and ponder if the saving is worthwhile. Other providers are available.
1 juillet 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your feedback. The allocation of complimentary items is based on guidance from healthcare professionals regarding typical usage. If you feel you require more than the amount provided, please speak with your Stoma Care Nurse and ask them to let us know that additional items are medically required. We’ll then be happy to review this and support you where possible.
Regards
Joana, Customer Experience Specialist – Fittleworth
Whenever I place an order
Whenever I place an order, I am informed when to except a delivery and the parcel always arrives on time.
12 juin 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your kind feedback. We’re delighted to hear that you are kept informed about your deliveries and that your parcels consistently arrive on time. We really appreciate you taking the time to share your experience with us.
Regards
Joana, Customer Experience Specialist – Fittleworth
Fantastic service
Fantastic service . Never had any problems with it. Everything delivered on time. Staff always very friendly and helpful when by phone.
1 juillet 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you so much for your wonderful feedback. We’re delighted to hear that you’ve consistently received fantastic service, with deliveries arriving on time and friendly, helpful support whenever you contact us. Your kind words mean a great deal to us, and we truly appreciate you taking the time to share your experience.
Regards
Joana, Customer Experience Specialist – Fittleworth
Réponse de Fittleworth Medical
Thank you for your feedback. We’re delighted to hear that you’ve had a smooth experience with both our online ordering service and deliveries. We truly appreciate you taking the time to share your experience with us.
Regards
Joana, Customer Experience Specialist – Fittleworth
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