FIYAH Jewellery Avis 

302
•
TrustScore 4.5 sur 5

4,5

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Great company and fantastic response to messages. I had an issue with a ring I had been sent and after an email sent FIYAH were quick to respond and send me another ring out straight away at no extra... Voir plus

Noté 5 sur 5 étoiles

My gift of a ring arrived extremely quickly, well packed and the ring looked even better in reality than on the website. This is my 3rd purchase from Fiyah and I find their pieces very personal

Noté 5 sur 5 étoiles

I ordered several jewellery pieces for my mom and myself. I got her the Love Knot Bracelet, Unbreakable Bond Necklace (she had a bracelet that perfectly matched the necklace), and Butterfly Bracelet -... Voir plus

Noté 1 sur 5 étoiles

Adjustable feather ring poor quality Not meant to be worn everyday? I have 3 other rings I wear everyday never went out of shape ? Alot of money for no customer service I never adjusted this rin... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Bijouterie
  2. aussi dans
  3. Bijoutier
  4. Joaillier

Écrit par l'entreprise

With a focus on adjustable rings, we create meaningful jewellery cast in sterling silver and gold. Beauty and love is everywhere if you know where to look... Embrace it


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

302 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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4,5

Tous les avis

(302)

35 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Feather Ring and Outstanding Customer Service

I have the silver feather ring and I absolutely love it. The company is amazing I recently had an issue and they were so helpful in resolving the issue. It is so nice to feel you are dealing with people that care especially in a time that is becoming so automated and the response is so AI. I would highly recommend this company and the small touches they have with a note and a feather are so thoughtful.

30 juillet 2025
Noté 5 sur 5 étoiles

This was my third purchase

This was my third purchase, the jewellery is wonderful quality and absolutely stunning. My sister in law loved her gift, it comes packaged so beautifully too.
I will be returning x

23 avril 2025
Noté 5 sur 5 étoiles

Fabulous jewellery and excellent service.

I am so delighted with my recent purchases of a silver adjustable flame ring and my zodiac ring. They are both beautiful and look amazing.
The whole process was easy and the packaging and delivery were exceptional.
I can't recommend this company enough if you are looking for beautiful jewellery with great service.
Thank you.

26 février 2025
Avis spontané
Noté 5 sur 5 étoiles

Beautiful ring

Purchased the silver plume feather ring with engraving. The service was really good and it arrived in just over a week. The ring is excellent quality, as is the engraving. Really lovely ring and the packaging just tops it off. Highly recommend this jewellery and company.

14 février 2025
Avis spontané
Noté 5 sur 5 étoiles

The response to my problem was quick…

The response to my problem was quick and positive. The representative was courteous and very helpful and certainly polite to say the least. I have ordered many items and was happy with every one of them. I also have given gifts to my sister and she expressed how she really cared for the rings.

22 novembre 2024
Noté 5 sur 5 étoiles

Fiyah beautiful jewellery

Fiyah, was recommended by a friend, recieved both items of jewellery, wow absolutely beautiful, also the presentation was amazing, these will be cherished for years

21 novembre 2024
Noté 1 sur 5 étoiles

My ring has been “lost” in the post…

My ring has been “lost” in the post and delivered to the wrong address even thought FedEx say it has been signed for by me when I haven’t received or signed for anything. I asked for a copy of the signature and a photo of delivery which they were unable to give! Unheard of with all other Couriers I have dealt with recently. For something worth £405 they should have posted it with more security.
Fiyah have washed their hands off me with a “sorry we can’t be off any help” even though they have £405 of my money.
The ring was supposed to be a present for my Mother as it is the anniversary of my Fathers death so I had to hurriedly buy her something else.
I have now had to reverse the payment with my Credit Card.
If this is not successful I will be using the Citizens Advice to get my money back.
I will not give up until I get my money back.
If FIYAH had used a decent Courier I would not be here now.
Truly awful experience in this day and age of Internet Shopping.

7 novembre 2024
Avis spontané
Logo de FIYAH Jewellery

Réponse de FIYAH Jewellery

Dear Cloe,

Thank you for sharing your feedback, and please accept our sincerest apologies for the distress caused by your experience. We understand how upsetting this situation is, especially given the sentimental value of the ring and the occasion it was intended for.

We want to reassure you that we take this matter very seriously. While we have offered to send a replacement ring free of charge, we respect your decision to decline this offer and are continuing to investigate the issue with FedEx. We are deeply sorry for the inconvenience and frustration you have experienced.

Regarding your concerns about delivery security, we will review our shipping processes to ensure all high-value orders are handled with the utmost care and protection moving forward.

If you have any further questions or need additional support, please don’t hesitate to reach out to us directly. We truly regret the impact this has had and remain committed to resolving the matter.

Kind regards,
FIYAH

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