Fleet Mortgages Avis 

As a mortgage broker who specialises in some of the more 'quirky' cases, its always nice when Fleet appear at the top of the table as it means I know I will get the support I need to help with this. I also know they are very fair with their underwriting and can accept some quite complex situations. Both of my BDM are extremely happy to help when asked too.

knowledgeable staff, great lender to talk through your case prior to application. Underwriters with the ability to think on their feet. A lender that wants to lend, they will work with the broker to get the result where ever possible.
Hannah & Stella are a fab team too

Stella and Hannah have always been extremely helpful as BDMs. They are always on hand if any issues arise or if you need to discuss any enquiries. From a broker perspective the online portal is user friendly and logical.

Fleet have some of the most open criteria when it comes to Limited company mortgages. The BDM team are fabulous and always there to help with the trickier elements of underwriting in the post PRA world

Firstly, my contact at Fleet is outstanding. Katy Williams has a deeply thorough knowledge and is meticulous in any response. Always being clear and honest.
In my position as a broker/business owner it's important to have consistency mixed with common sense when it comes to complicated mortgage solutions like LTD Co buy to let transactions. Fleet have found a way to offer a common sense approach, coupled with genuinely well priced products and consistency in underwriting.

For brokers who aren't restricted to particular lenders or panels, its paramount to ensure each clients individual ambitions, goals & objectives are met when matching their requirements against lenders products & criteria.

Clients appreciate hearing hidden nuggets from their specialist brokers like how smooth lender processes are, what exceptions may be possible, borrower application experience, but perhaps more importantly, lender service levels. The impact that has on fostering a feeling of funding certainty is immeasurable.

Naz Buckler and Dave Horsman, my BDM's at Fleet Mortgages are always happy to discuss prospective / ongoing cases & the responsive Underwriting team that supports them don't let them down either, continuing to solve various criteria funding questions.
Their ability to package information to meet criteria results in yes's more often than not (brokers appreciate this).
My clients & I are grateful for them going above & beyond on more occasions than I can remember to help get quirky cases over the line in this challenging climate, & I look forward to continue working with them in future.

Fleet have been amazing for me and my business. The ease of systems along with the willingness to lend where other lenders would not is great. They take a common sense approach and they are a pleasure to deal with.
I want to especially highlight Lucy Freeman & Katy Williams who are my BDM's. They offer me constant support and guidance. They are very efficient and have helped me on numerous cases. They are a real credit to Fleet and I'm so grateful for their continued help.

Always had a good working relationship with this lender, especially with BDM Donna Spence who is always quick to respond to any queries and help expedite cases when required. Good criteria particularly for Ltd company BTL and will continue to use Fleet into the future.

I have worked with Fleet on a number of cases so far this year and the service is great. Clear criteria and indication of timescales which is super helpful for advice and case management. Whenever I need help my BDM Donna Spence is always quick to respond and super knowledgeable. Also, very refreshing for underwriters to call with updates and discuss cases. Thank you Donna Spence, Louisa Richie & the Fleet team!

I have a limited company buy to let mortgage with Fleet. Process was very easy to understand, quick and helpful from start to finish.

Fleet are generous on affordability and the support from our BDM Donna is second to none. Great with complex structures, properties near commercial establishments, free valuations with some products - the list goes on.

Excellent proposition, great rates and customer service. Always a fantastic and smooth process with Fleet. The BDM staff are exceptional and a credit to the company.

The best aspect of dealing with Fleet is that first point of contact with the BDM (Donna Spence). If she is not available she always returns calls. Her product knowledge is most useful whilst I am deciding where to place a case.
The worst aspect of dealing with Fleet:
1) the restricted panel of Solicitors available for Ltd Co. applications ( the main reason you don't get as much business as you might).
2) the intransigence of underwriting when they don't understand complex accounting.
3) the lack of justification when underwriting don't"feel comfortable" with a case.

I feel sorry for Donna and her peers as, if they were better supported by others in Fleet, their initial hard work would be better reflected in more business.

This is my 38th year in this business, i know what I'm talking about.

Please stay away! Unfortunately I read the other reviews too late.

After 2-months to process the file + a change of solicitor to be from their recommended list which cost thousands + £200 on survey fees £200 there fees and £1500 other paperwork they rejected the case due to unreason and totally your time and money wasted just finding excuses for rejecting the application in my life first time I see this fraud company please keep away from this fraud and scam

Great lender with exceptional broker support. Strongly recommended.

Used them for the first time last week, good rates, good system and service

The key thing to understand about specialist lending is that often the cases are not straight forward and may not fit with alternative lenders. Due to the complex nature of these types of cases they can often take longer to process but we live in a results driven business and with the support of our contact at Fleet, Louisa Ritchie, I have been able to drive results for my clients with Fleet time and again. The more you use them, the more you get used to the nuances of their processing to streamline the process.

really impressed

Dear Lucy,

I appreciate amazing experience on call yesterday , I have learned a lesson and I remain forever grateful . You stayed calm and taught me a lesson on how I can further extend my broad thinking .

I hope this e mail finds you well. I am writing to express my heartfelt gratitude for your invaluable assistance in progressing my clients mortgage application to the underwriting stage. Your dedication and expertise have been instrumental in navigating the complexities of this process, and I cannot thank you enough for your unwavering support.

Beyond your professional guidance, I am deeply appreciative of the life lessons you have imparted during our interactions. Your insights on broad thinking and the wisdom you have shared from your own experiences have had a profound impact on me. You have not only helped me with my immediate needs but also inspired me to approach life with a more expansive and thoughtful mindset.

Your patience, knowledge, and encouragement have made a significant difference in my journey, both personally and professionally. I feel more confident and prepared to face future challenges, thanks to the lessons I have learned from you.

Once again, thank you for everything you have done. I look forward to staying in touch and hope to have the opportunity to work with you again in the future.

My words may not be powerful enough to explain the learnings I have picked up while communication with you. Thanks is a very small word.

Forever in debt and Grateful.

Working with Naz, both currently and in the past, has been a great experience. She provides outstanding BDM support, always helping and assisting us with precision and a clear focus on Fleet's lending criteria.