Fluid BrandingAvis 

1 767
TrustScore 4.5 sur 5

4,5

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Great customer service, so very flexible to our frequent last minute needs, just really accommodating and great quality products, one of our go-to suppliers for most of our branded goods, and even w... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

It’s not often I write reviews but this company have been so supportive. I contacted them on behalf of a family & a little girl 3 yrs old with Dipg. For those of you who don’t know this is a terminal... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The team at Fluid Branding are exceptional. Always going over and above to deliver on time, even at short notice ! It makes a pleasant change to have faith and trust in a company to delivery on... Voir plus

Noté 5 sur 5 étoiles

Having dealt with Naomi @ Fluid before she was once again brilliant. I was tasked by my MD to "arrange a Christmas gift" for our 200+ contracted clients. After my initial conversation wit... Voir plus

L'entreprise a répondu

À propos de l'entreprise


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4,5

Excellent

TrustScore 4.5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

Comment cette entreprise utilise Trustpilot

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4,5

Tous les avis

(1 767)

2 avis reçus au cours des 12 derniers mois

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Noté 3 sur 5 étoiles

Delay with print

I was very happy with the final print but it a long time to finally get them to print as the communication was inconsistent and too much time wasted.

30 mai 2022
Logo de Fluid Branding

Réponse de Fluid Branding

So sorry to hear about your recent experience with us. This is not the level of customer service which you should expect to receive from us, we will investigate this further for you. Very happy to hear that you were pleased with your final print.

Noté 5 sur 5 étoiles

Great service

Great service, with regular meaningful updates.
Will certainly use again.

26 mai 2022
Logo de Fluid Branding

Réponse de Fluid Branding

Thanks for choosing Fluid.

Noté 5 sur 5 étoiles

Great Service

Great all round service right from quotation through to delivery. Excellent customer service. Would highly recommend using this company.

26 mai 2022
Logo de Fluid Branding

Réponse de Fluid Branding

Great review - Thanks for choosing Fluid!

Noté 2 sur 5 étoiles

Avoid!

Avoid!
It took months to sort out the order with Fluid, to and fro with emails, eventually getting a sample of magnets and putting in the order. The next day the payment lady flagged that they don't do those magnets any more and indeed the sales person I had been dealing with confirmed that their supplier couldn't supply the magnets even though they had sent a sample! While email tennis proceeded, I put in a order with another company and in the time (10 days of the email tennis and them trying to persuade me to let them find an alternative supplier) I had received a large bag of samples, checked the design and magnets were designed and printed.
My Fluid order also included pens and these did arrive and were acceptable, though the whole process was slow compared to the other company.

26 mai 2022
Logo de Fluid Branding

Réponse de Fluid Branding

Thank you for bringing this matter to our attention, your Merchandise Consultant has reached out to you today in order to try and resolve this issue. Deepest apologies from the team.

Noté 5 sur 5 étoiles

A smooth process in ordering and…

A smooth process in ordering and delivering the merch! What impresses me the most is that every time they deliver at the exact time agreed! I feel so relaxed and assured when doing business with Fluid

25 mai 2022
Logo de Fluid Branding

Réponse de Fluid Branding

Brilliant! We're so happy we could help you on this occasion!

Noté 4 sur 5 étoiles

Company Pens

Ordered a number of pens with our logo on - a simple enough proposition and the finished pens were of expected quality, however I did find the proofing process a bit of a faff! It seemed like a lot of emails before we got to the finished design. However I can't really fault the product.

25 mai 2022
Logo de Fluid Branding

Réponse de Fluid Branding

Thanks so much for your feedback, we will investigate this in further detail. We're really happy that you enjoyed the product!

Noté 5 sur 5 étoiles

Excellent from start to finish

Excellent from start to finish. Very prompt communication and extremely helpful. Product exactly as I'd hoped

23 mai 2022
Logo de Fluid Branding

Réponse de Fluid Branding

Excellent review! Thank you.

Noté 5 sur 5 étoiles

Would Recommend !

We have been working with Fluid for a few years now for our branding needs.
Their services have always been reliable, product quality has been great and their team is very supportive.

23 mai 2022
Logo de Fluid Branding

Réponse de Fluid Branding

Thanks so much for choosing Fluid!

Noté 4 sur 5 étoiles

The service we received from the outset…

The service we received from the outset was timely and detailed - no issue was too big to assist with.

We were disappointed that we did not receive the bottle in time to give out at a specific event and I feel that that was to do with the artwork approval and some delay there.

That said the product is great and I would most certainly use Fluid again.

16 mai 2022
Logo de Fluid Branding

Réponse de Fluid Branding

Delighted to hear that you were happy with both our service and the product, this is exactly what we aim for. We're sorry that there were some delivery issues and we hope to get a chance to out that right for you next time! We look forward to working with you again in the future!

Noté 1 sur 5 étoiles

Disappointed

Package did not arrive as promised. Leaving a negative review after my numerous attempts to allow FluidBranding to rectify the situation were ignored.

16 mai 2022
Logo de Fluid Branding

Réponse de Fluid Branding

We're so sorry to hear this. This is not the level of service you should expect from us. We will be in touch today to try and work things out for you.

Noté 5 sur 5 étoiles

5 Star Service

Nicki and her team are always on hand with any request I ask for. They are quick and efficient with all requests.

Thank you!

16 mai 2022
Logo de Fluid Branding

Réponse de Fluid Branding

Brilliant! That's great to hear - thanks for the review.

Noté 3 sur 5 étoiles

Pens were delayed and required follow…

Pens were delayed and required follow up from our end.

16 mai 2022
Logo de Fluid Branding

Réponse de Fluid Branding

So sorry to hear that you had to chase us. This is not the level of service you should expect from us. Someone will be in touch today to try and smooth this over for you.

Noté 5 sur 5 étoiles

Prompt efficient service

Prompt efficient service. Excellent quality products. Great customer service.

16 mai 2022
Logo de Fluid Branding

Réponse de Fluid Branding

Lovely! Just what we like to hear - thank you for choosing Fluid.

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