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Lisez les avis des autres

Noté 1 sur 5 étoiles

Had 3 deliveries from FNX, none arrived on due delivery date, on checking tracking no tracking was available, was told by FNX repeatedly just have to wait till tracking updates!! On contacting the co... Voir plus

Noté 4 sur 5 étoiles

Ordered a replacement cistern handle via eBay. There was a delay in delivery caused by Evri as it was stuck in the network for 2 days but the product itself and the communications between myself and F... Voir plus

Noté 5 sur 5 étoiles

We lost a part of the cistern six months after we bought it as we had a massive delay getting our bathroom fitted. I reached out to the company via ebay, wondering if they had a spare part and they we... Voir plus

Noté 5 sur 5 étoiles

The team there are so helpful and helped me source most of the bits for my bathroom at a much better price. I would highly recommend I had bits posted and I went to collect some too and everything is... Voir plus

À propos de l'entreprise

  1. Magasin d'articles de salle de bains

Écrit par l'entreprise

Allied to an unrivaled range of products, at unbeatable prices FNX Bathrooms has a total commitment to excellent service, as we work relentlessly to perfect the traditional customer service values from 30 years ago to the online retail environment of today. From the moment that you click into the FNX Bathrooms website, you can rest assured that your shopping experience will be care free, with same day dispatch for orders placed by 4pm (Monday to Friday), free and next day delivery available, a 100% secure website and a 30 day money back guarantee for total peace of mind. Behind all of this, our dedicated customer services team is here to help you when you need them, from advice on your purchase, through to delivery and installation.


Coordonnées de contact

4,0

Bien

TrustScore 4 sur 5

368 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 20 % de ses avis négatifs

Répond généralement dans un délai d'un mois

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4,0

Tous les avis

(368)

93 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Items just do not come.

Items have not gone on time cannot get through to any anybody over the phone we've been told that the items are the courier verified. They have not been received. Items seem not to have been dispatched at all misinformation has been given to us.

2 juin 2025
Noté 5 sur 5 étoiles

We recently ordered a towel rail from…

We recently ordered a towel rail from FNX Bathrooms for our new bathroom and were really pleased with the quality of the product. Upon delivery, we noticed that the free angled valves were missing, but after contacting Sam via email, she responded quickly and arranged for them to be sent out via courier straight away. Excellent customer service and a very prompt response would definitely recommend FNX Bathrooms!

8 mai 2025
Noté 5 sur 5 étoiles

Was struggling to find a radiator to…

Was struggling to find a radiator to match my existing ones then I had the fortune to find James at FNX Bathrooms. FNX Bathrooms not only took the time to source the correct product but processed the transaction and delivery superbly. Thank you for a five star service.

17 avril 2025
Avis spontané
Noté 3 sur 5 étoiles

Good product, be ready for delivery

Good product
Good information supplied by staff on phone.
Very early cut off for next day delivery, this should be made clear on web site
Delivery company - Good communication. As a result we saw this had been delivered, but not to this address
Poor delivery, item left at wrong house as driver not read the delivery address - after flagging him down, he did go back to bring the tap to us.

15 avril 2025
Noté 5 sur 5 étoiles

Silently Sublime: RAK Seat Delight!

Honestly, who gets excited about a toilet seat? Me, apparently! The RAK Series 600 Soft Close Seat from FNX Bathroom is genuinely impressive. I insisted on the original, and the quality speaks volumes – sturdy, sleek, and that soft-close? Pure bliss.
The quick-release hinges? Cleaning just became infinitely easier. Plus, the bright white finish is flawless.
But the real win? The delivery. Seriously rapid, and packaged securely. No delays, no damage. Just a premium product, delivered fast. If you're after a quality upgrade, this is it. FNX Bathroom nailed it!

24 février 2025
Noté 5 sur 5 étoiles

Great experience with FNX

Great experience with FNX. Very reasonably priced and service was excellent, delivering extremely quickly when the builder needed to close the walls.

We also received a very personal service from senior management on an aftercare issue, that was dealt with excellently. Would definitely use again.

26 février 2025
Avis spontané
Noté 5 sur 5 étoiles

5 Star customer Service

I received a unit that unfortunately was faulty, i spoke to Sam the same day, and the next day Sam told me that they had despatched a new unit out to. I would highly recommended not only for there customer service but the quality of the unit was great. Thanks again.

25 février 2025
Avis spontané
Noté 1 sur 5 étoiles

I recently placed an order and still…

I recently placed an order and still haven't received the unit, after 4 weeks. Despite being told delivery dates and nothing. I have decided to cancel the order because I simply cannot wait any longer. I have sent several emails wanting a refund and have tried numerous calls to receive my monies. I have now received notification I will receive my refund soon. Nobody is picking up the phone. I will definitely not be using you again in the future. Awful lack of customer service.

13 février 2025
Avis spontané
Logo de FNX Bathrooms

Réponse de FNX Bathrooms

Hey Ms Millard,

James here, please would you mind letting me know if I can contact you first thing in the morning to piece together what has happened so far so we can bring this to a resolution, I would be interested in finding out more on your experience and apologise for the experience you’ve had so far.

Look forward to hearing from you.

James

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