Foodpanda Thailand Avis 

Ordered food and chose "pick-up". Went to the address the Food Panda app provided, but the restaurant said they didn't use Food Panda.

I contacted Food Panda customer service that was polite, but utterly incompetent. After having to repeat the same information many times without receiving any help or actua understanding of the problem, they sent me a Google Maps link to a different address, where they said the restaurant would be. When I didn't reply for a few minutes, due to checking the new address, they ended the chat. By that time the pick up-timeslot had already passed and it would have taken too much time to walk to the new address, only to (maybe) be able to pick up now cold food.

Maybe Food Panda Thailand normally is a great company, but this first experience with ordering food via Food Panda sure won't result in any more orders from me.

Making mistakes are OK, but to provide such insufficient customer service, and no refund when the mistake isn't the customer's, just makes this a rock bottom experience.

Terrible customer service. I ordered food and driver refused to deliver to my address then cancelled then they lied and banned me and blamed me for cancelling when the the driver cancelled. Driver was lazy and refused to deliver to my address.
I cant belive they took 0 responsibility for the driver and blamed a long term loyal customer! will use Grab next time! Work experience I ever experienced!

Scammers, they take your money and do not delivery the food, customer support doesn’t care at all

The driver marked the order as 'Delivered - Enjoy your meal'. I did not find it, the driver didn't try to contact me and I had my phone next to me, watching the map, 5G full bars on my phone. The driver took a photo of my food on the floor (which doesn't prove anything). And now support are telling me that they can't reimburse me. Poor company making 4 Billions of profit. I will use Grab from now on, they are more serious. FoodPanda should do like Deliveroo and use a code to confirm the delivery, this is flawless.

The worst delivery ever, and food panda don’t give back the money even they do wrong, they send delivery in the wrong adress

No contact no cancel, wait horrible time and got half order

First bad review I've ever bothered to write, but I need to vent. Over and over again Foodpanda are just terrible. I ordered my food at 10pm, and it keeps getting delayed with no option for me to cancel the order. Apparently, I have to wait until after midnight for my 9-inch pizza to arrive. I can't contact an actual person and nobody is replying to my emails. I can't cancel the order because my food is already being prepared - I'm not sure I want to eat a pizza that was being prepared over an hour ago and won't arrive for another hour.

Use Grab instead. I'd be genuinely happy to see Foodpanda go out of business.

They have stole 900 baht.

The driver didn’t want to leave a package at the hotel lobby, even though delivery was contactless. He canceled it and so I’m stood with him and he wouldn’t give me my delivery. I took a picture of him.

A chat with the online ‘ help’ team they did not acknowledge anything I said. I can prove he did not call me and I took a pic of him to prove I was there. They just repeated ‘a refund is not possible’. Never using the app again.

don’t deserve 1 star - speachless

What a rip off this is. The drivers look dirty and the food usually doesn't arrive. DO NOT BOTHER USING THIS, CUSTOMER SERVICE IS NON EXISTENT

The drivers do not understand English! A driver was an hour late with my order and after I thought the dish wouldn’t arrive I ordered another one. Both dishes arrived at the same time and I was charged twice of course. I contacted foodpanda customer service and apart from been ‘sorry’ that I was not satisfied with the service, they didn’t help.
I would not recommend you to enter this scam.

They stole my money. Never trust Foodpanda with your credit card details. Only pay cash. They cancelled a 1200 baht order and did not provide a refund or deliver the goods. I have deleted my account. Corporate thieves. Tried repeatedly to get help from customer service no luck at all. Use Grab instead it's much better.

Took the address from the Hotel from Food Pandas Drop down -
Order was cacelled twice with no refund telling me they could find the Outrigger Hotel im Ko Samui!! They called and said they will deliver and did not show up, after 30 minutes of wait they cancelled again. Customer service said they can’t do anything. Never order from them again! Money is gone and we have no food

Asked for pizza without cheese in two languages because of allergy but it was delivered with cheese instead.
Contacted panda but either redelivery or refund was not possible.

There’s a reason you see 30+ Grab and Lineman riders for each 1 Foodpanda driver. I ordered to a well known hotel in a well known area (Ploenchit). The driver decided to leave the food unattended outside a random building up the road and not even tell anyone lol. When this was put to the customer service they offered up canned replies with no substance and ended the chat on 2 occasions. 2hrs after placing my order I’m still hungry, I’m sure a homeless guy has had a nice pizza though. In my hometown I’d order almost everyday usually more than once. I’ll never place another order again now.

I ordered nearly everyday and every single time they couldn’t find it, even though I put full address and hotel phone number, also photo of hotel card. And I would get stupid messages as to where my hotel is, even thou it’s in soi 4 , probably the busiest soi in Bangkok. I could not do anything else to help. Don’t waste time with foodpanda, not worth the headaches

Had no interest when my order arrived incomplete, with missing items that have been paid for. Apologised but said they would do nothing and refused a refund.

I would not recommend using Food Panda unless you are happy to pay for food that you do not receive.

If I could zero stars I will. First time in Thailand, and my first meal hours after I had arrived after a 24 hour flight. My daughter and I were very hungry so we ordered from food panda. I put the right address to our hotel and the driver still delivered it somewhere else. Took a photo of it with a white background that wasn’t even the walls or countertops of the hotel that I stayed in. I also asked for him to deliver it to my door, which he didn’t do. At least he could’ve left it with the front desk clerk. I did not get my food so I ordered again and got that one delivered. Ask for a refund and they said they couldn’t do anything about it. So that they will improve next time. But they refused to refund my money. I will never order again. I am erasing the app. If they make a mistake, they still won’t help you.

Rider dilivered the item to the wrong place and the item is missing out...I paid money for free...the company doent take an responsibility except telling that they will approve for next time...so shouldn't use their service from this company

Paid by VISA debit into their account as always. Ordered food & waited for it to arrive. After one hour the driver said he was at my gate. Went to collect food, however, no driver to be seen anywhere on Soi. After another 15 minutes, someone from the helpdesk phoned & said the driver was unable to find my location. (Location that they have delivered successfully to over 20 times in the past.) I complained and said I did not want cold food, phone operator agreed & said would cancel delivery & refund money. One hour later I received an email from Foodpand stating I would get no refund as it was my fault for giving the wrong address. However, the address is 100% correct & Foodpand has delivered to this address on multiple occasions. before. Basically, they have decided to make me pay for employing a driver who cannot find simple locations on Sukhumvit Road in Bangkok.