SSP Group Plc. Avis 21

Terrible service at Salt lake Airport Blue Lemon.

I’m at SSP AMERICA CATCH OBE DALLAS LOVE FIELD AIRPORT near gate8. 4/13/2026 Trevor provided a great service. Fast professional and kind. The food is delicious and the drink is real! As in Yes, it’s alcohol as advertised ! lol Hot Honey Bloody Mary and Breakfast Tacos made fresh to order by Trevor! Great place! Stop here if you can! You won’t be sorry

I had a layover at Calgary airport before my next flight and thought to have late lunch. Found SSD location: 7271161.
Sat down, and within a few minutes Carley D showed up ready to be of assistance. Got my drink within a few minutes and I was ready to order, she put my order in right away and had my food within 15mins. Fast. Food was delicious, ordered the popcorn chicken as an appy, and rice bowl for main. Both were very good.

Benny was the best part of my meal. Food and drink was great too

Laziest management , and the owners and investors are thieves .

Worked there for few years , only after about ten years later realized their goal was money laundering and stealing pensions

AMT Coffee (owned by SSP Group PLC) at Hammersmith Hospital is officially THE MOST WORST COFFEE CHAIN on the face of the planet!

Today (Friday 21st November 2025), I asked the young man who served me for a cup of hot chocolate. Instead, I was served a cup of ice cubes which was not what I had asked for.

It was freezing cold outside today, and I have no heating + hot water at home. Why the hell would I want a cup of ice cubes???????? I was just so upset and very angry that I chucked the cup of ice cubes straignt into the bin.

I am sick and tired of stupid people who can't understand plain English. How difficult is it to understand a request for some hot chocolate?????

The other day (cannot recall exactly when), I purchased a couple of four cheese and onion toasties which are so very delicious when served very hot. Instead, I was served them stone cold.

I am never ever buying anything from AMT Coffee ever again. No-one at AMT Coffee seems to care about customer service one bit at all.

Crooks..charged me 24.00 for a vodka tonic never told me.price...then wanted 17 percent tip...never again ..

Ate st Pancras today food was absolutely disgusting parts overcooked parts undercooked. Over priced revolting

HORRIBLE SERVICE!!!

It’s a shame I paid $17 for a burger. I didn’t get but the fries were hot.

Ordered a latte at Sheffield station. Indistinguishable grey liquid was given to me. Tasted horrible ! Cold venue. Nupe won't stop here again

Newcastle Airport coffee shop- product good but servers ‘couldn’t care less’

I have always associated Marks & Spencer with quality products and a high standard of customer service, so my recent experience at the M&S store in Manchester Piccadilly train station was both surprising and disappointing.

From the moment I walked in, the customer service was lacking. The staff, including the management team, were not only unhelpful but shockingly rude. Instead of the friendly and welcoming atmosphere I’ve come to expect from M&S, the attitude in this store felt dismissive and unprofessional.
To make matters worse, I found multiple items on the shelves that were out of date. This is not only concerning from a health perspective but also reflects poorly on M&S’s reputation for fresh, quality food. It left me wondering: where are the M&S values of quality and customer care?
This franchise seriously needs attention and oversight from M&S headquarters. As a loyal customer, it’s disappointing to see the brand’s standards not upheld here. I hope M&S takes action to improve the experience at this location—it’s a real letdown for anyone expecting the usual M&S quality and service.

I had a terrible experience at the SSP-run ‘M&S’ at Gatwick airport recently.

Very rude, patronising and condescending staff, which was a surprise at the time, because I thought it was unusual for M&S staff, but I then found out that it is just an M&S franchise run by SSP.

Terrible service from a terrible company

At Stockholm Airport, their computer system did not print receipt of sale, took the 736KR out of my account. The system then did not communicate with the other computer to show order, NOT MY FAULT.
So because it wasn't on the service computer they could not acknowledge the order......
When asked for full refund as we are traveling home, NO WAY they could not do.
To say we are extremely pi$$ed is an understatement.
Let's hope after emails back & forth with the manager we get our $$$ back.
Signed off by never returning customer

Fantastic service at the airport and would recode recommend

SSP and customer service will never, ever mix. SSP runs off of greed alone.

Got assigned to the Grain Loft in Manchester Airport, working under Karen Hambleton (Hitchen).

No organisation to the bar. At end of shift you'd be told they needed you to stay longer cause of short staffing, resulting in 12 hour shifts most days. Shift times also crept earlier and earlier to the point where I was essentially doing a night shift, starting at 11pm and finishing at 11am the next morning.

Management would generally sit eating sausage and bacon rolls all shift, gossiping with each other about employees; we were only allowed food during break and only if it was purchased.

Worked there for 6 months and should have left much sooner; the final straw was witnessing the bullying of a young girl who was clearly going through some personal issues at home and was struggling to cope with it. After a few unsavoury comments behind her back by Karen, the young girl one day rang in sick. It was at this point I witnessed the horrifying torment of the girl being unknowingly placed on speaker phone to the managers in public view of other staff. She was then mocked and berated.
I never saw her again but I hope where ever she is that she's doing ok.

Issued vouchers to me to use which I had great difficulty using in two of their stores (Delice De France and Leon)

Huge company, however the left hand does not know what the right is doing

Previous employee:
The Beer House, previously named the Norloch Bar, is a franchise being run by the SSP Group. This means although they have the brand name like MacDonalds, M &S etc with in the train station, your actually employed by the SSP Group which run all the food outlets in airports and train stations.
Before starting you sit many health and safety online courses. On starting the job you find out that they follow none of them. I only worked there 9 days and tried to complain to improve conditions but they act like a gang at all management levels (and ive met them all being through a 3 step complaints procedure) and fired me for it, accusing me of being argumentative. I went through Expolink and Acas and you really have to ask what are these agencies for, they are a sham. SSP group offered me £300 compensation and wouldn't put there hands up to any liability. I had my benefits suspended for a bit because of their accusation but got them reinstated when I offered to provide evidence. I was one step from taking them to a court tribunal but as you only have 1 month to do so and it ran over Christmas, I missed the narrow window of opportunity. I recorded all the evidence I needed on my mobile phone and even all the complaints proceedings; it would be terrifying to a customer if they saw how this company operates even at high management levels, and I intend to let them see it in good time. The blatant disregard for health and safety in these establishments has undoubtedly led to multiple food poisonings. I never let on to the management or anyone else in there that I had been recording, and its plane as day from the evidence I have that they fired me to hide their own health and safety breaches and the head area manager even said on firing me that it was time to "reshuffle" his staff. They'll be hearing from me even if its to my own detriment; check out SSP group at "glassdoor.co.uk"