TrustFord Avis 

TrustFord booked my motability car in for a service on 14/8/25 for a service. The car was booked in for 10.15. I requested a courtesy car so I didn't have to sit for too long. I was told it would be a maximum of two hours so wasn't eligible for a courtesy car. I arrived a little early at 10am and when I got there, about 5 people were already in the waiting area.

Several more joined us. The hours passed and about three hours in, a man called Vince came and asked me what I was waiting for. I replied a service and realised my car had not moved from where I had parked it.

Around about 2pm I was feeling ill, my blood sugar levels had become low as I hadn't bought lunch with me thinking I would be home by 12.30 at the latest, my arthralgia was exacerbated from sitting in the same chair for so long and I have low mobility so wasn't able to go for a walk or leave the franchise.

About 3pm I was the only person left there. Vince came to tell me the car was ready. I went outside and saw it hadn't been washed. I asked why it hadn't been washed and he said I had been waiting so long they thought it was better to get it done ASAP. I asked how long it would take to wash. I was told 20 minutes.

I finally got a half washed car, still dirty at 3.30pm. Not sure how well the service went but it was clearly rushed.

I had to spend the whole next day in bed to recover.

I have requested TrustFord apply a better booking system rather than booking everybody in first thing in the morning and would like them to consider how uncomfortable it must be for a disabled person to spend almost a full day in their waiting area.

I have had excellent service from the service department at Trust Ford Aberdeen.

However what let's the side down is the UK Wide service booking system. It needs to either be improved or the local dealership in Aberdeen needs to be allowed to make bookings themselves.

Follow up review on the Sales Department to come - so far so good.

I had an extremely stressful and disappointing experience with TrustFord Epsom. I purchased a vehicle that I later had to reject due to serious issues. While I did eventually receive my refund and reimbursement for out-of-pocket expenses, the process was disappointing, frustrating, stressful and left me with far more disruption and stress than any customer should have to endure.

I was in the process of converting the vehicle into a camper van — a long-planned personal project — and the failure of the vehicle and poor handling by the dealership completely derailed those plans. The refund barely touched the surface of the time, cost, and emotional impact this situation caused.

Communication throughout was inconsistent and at times dismissive. I expected a far higher standard of professionalism and accountability from a dealership representing the Ford brand.

I’ve shared my experience with Ford Motor Company directly, as this is not just a dealership issue — it reflects poorly on the brand as a whole. I would strongly urge others to think carefully before purchasing from TrustFord Epsom.

I got a swop of car's In March but it needed repairs it went in to be done on the 9,6,25
No they say they well not do the repairs because I may of done the damage and want me to prove it was like that the day I got the car, trust ford never.

Trustford cobham
Salesperson Ben.f
Very helpful great customer service
A Credit to ford
Brought a car from here one of the best service ever
If you are looking for a car and information this is the place
Keep up the good work Ben.f

The whole team were very helpful, but Ben was exceptional. Helpful, knowledgeable and a really good listener. We cannot praise him and the team too highly.

I booked up my car on the 20 of February I told them I needed a courtesy car as im disabled so it was all booked for 21st March to get timing belt changed and the courtesy car I rang on the 20th to check it was all systems go and they told me no courtesy car plus they didn't have the parts to do the job the trustford im talking about is the Edgware road one I've used them before and they were very helpful but this time I was very disappointed

First class from Viorel, very polite and always kept me up to date and always with a smile.

I changed to a new Ford Puma at the Stockport branch of Trust Ford. I dealt with Andy Robinson through the whole transaction. Andy was super helpful and friendly. He explained everything really well and was a pleasure to deal with. Thanks Andy!

They are offering a free mini winter service for over 65’s—despite applying twice my application has been ignored

I recently purchased a second hand vehicle from the Barnsley branch and I am very happy with the customer care I received. I was looked after all the way and all day by Josh who made the process easy, fully informative, professional but also relaxing for me.

I would give a lower rating if possible.
Went into trust ford Byfleet purchase a replacement bulb. When parts department eventually came out I was told that a bulb was £101 ponds yes that is correct.
Bought identical bulb in Halfords for £19.99
Do not Trust ford absolute rip off

Lost my wheel nut key during my routine service and Ford couldn't assist with a replacement. Their only advice was to have them tow the vehicle to them to have them drilled off. Not helpful.

Fabulous experience at trust ford Castleford well organised Scott was excellent knowledgable can’t fault them

What a great place. Steve at motobility in Stockport was amazing. So informative and helpful. Steve kept me up to date with everything and made me feel at ease from the moment I walked in the door. This guy really knows his job.