Frankies Bikinis Avis 

I have spent hundreds of dollars with Frankie's.
I like their products very much.
I have tried calling, clicking on links, using their chat box and NOTHING works.
They are losing a valuable customer.
Be aware.

I am extremely disappointed with my experience with Frankies Bikinis.
I returned my order and the return was received on June 18. Instead of refunding my purchase, a store credit was issued without my consent, despite me never requesting this.
After contacting customer service, they admitted that this was a mistake and confirmed that they could refund the money to my original payment method. I immediately provided the requested confirmation that my replacement card is linked to the same bank account.
Since then, I have sent multiple follow-up emails but have received no response. I am still waiting for confirmation that my refund is being processed.
A mistake can happen, but ignoring a customer after acknowledging the mistake is unacceptable. This has been the worst customer service experience I have had, and I would not recommend shopping here based on how this matter has been handled.

Ik snap echt niet waarom deze maar 1.5 ster krijgt (op moment reviewen). Op basis hiervan mijn dochter geadviseerd niet te kopen, maar zij wilde perse toch. Op haar risico dus besteld. Uiteindelijk eigenlijk perfect: snel geleverd, geen douane kosten, goede maat. Dus maar even deze correctie, waarschijnlijk beoordelen alleen mensen als ze slechte ervaringen hebben?

I placed an order with Frankie’s bikinis, for a dress. I was fully charged and then 3 days later was told the order could not be fulfilled as they were out of stock. It took another 4 days to get my money back. Went online and looked like dress was back in stock and the exact same thing happened again. Waiting for my refund a second time. This seems like fraud, they are fully charging me but do not have the item in stock. They even went so far as to blame it on their inventory company. I will never shop here again, looks like they do not know how to correctly fulfill an order.

I placed my order #U949251 and was disappointed of the quality of the bikinis. I returned the whole order a month ago and got no refund yet. I contacted the customer support and got no response. I sent prove that I returned everything still they try to ignore me. Think I need to take a lawyer.

I placed two orders (#U898915 and #U899622) and after just one use, several items were ruined even though I washed them exactly as instructed.
I contacted customer service with videos and photos, but haven’t received a helpful response.
For the price, the quality is shockingly low. I’d appreciate a refund or replacement and better customer care

I used to purchase swimsuits from this company a few years ago and never had an issue. Also their prices were more reasonable. Fast forward to now and things changed. First their prices are insane and they changed their return/exchange process to make it more difficult for no reason at all. I recently purchased a matching top and bottom but the bottoms were too big, so I thought no biggie I’ll just submit an exchange request online like I have before. Nope, they only allowed a return with no option to exchange for a different size. You have to create a new order. The issue is that I used a discount code on it and just because I want to exchange for a different size they won’t match the price, so it didn’t make sense to pay more just because I want a different size. I decided to just return to top also sadly even though I really liked the style. Never shopping here again.

My biggest issue with this brand is the cost compared to quality and even their size chart. I took the time to measure myself and triple check that the size I was getting was correct and yet despite their size chart, the top was too small and the bottoms were HUGE. My other issue is I went to return it, I returned it via mail not even 3 days later and yet it took a month to receive my money back. For transparency, I paid 225, received July 5th, returned July 7th and just got my refund August 25th.

I was really excited about my order from Frankie’s Bikinis, but unfortunately my dress arrived damaged. It had a hole in it which I don’t expect from a $300 dress. I immediately reached out to their customer service team, but despite multiple attempts, I have received no response at all.
It’s very disappointing to spend so much money on a product only to have it arrive defective and then be completely ignored when asking for help.

I returned part of my order and only received a partial refund. Despite emailing customer service twice over the last two weeks, I have had no response.
Reading other reviews here, I can only confirm that this company does not reply to customer inquiries and even deletes public comments pointing out issues. I am now trying to resolve the matter through my bank with a chargeback. Very disappointing experience.

I spent $710.20. I’ve received nothing from them! I’ve called 10+ times and their phone lines are disabled due to high call volume. I’ve emailed them, asked for a Supervisor to call me- nothing! I feel completely scammed, this company is horrible! I reported them to the FTC for fraud! Do not do business with this horrible company

The only reason I put two stars is because I have gotten a handful of items from Frankie’s that have been good quality and loved the clothes/swimsuits. However, I have bought two dresses from them and both dresses were incredibly cheap and one had a hole in it. My most recent purchase from them included the dress with the hole and the fabric and construction of the dress were a total disaster. It was labeled final sale so I emailed them to ask if I can please return the damaged item…after 3 emails they asked me to send them photos of the damaged items. Since sending the photos I have heard absolutely nothing from them…I have sent over 10 emails, commented on their Instagram, called, you name it and no response at all. Terrible customer service. A few girls on Instagram saw my comments and are now messaging me about how difficult of time they are having too. Whatever you do, don’t buy a dress from them. Maybe avoid totally due to the horrific customer service?

I returned my order and have yet to receive any response despite multiple emails and comments. To make matters worse my comments on social media were deleted!!! For a company selling $200 swimsuits I expected a much higher level of professionalism and support!

I wanted to reach out multiple times to ask the staff about returning policies and help according to my order. I orderd the wrong size and wanted to exchange an item. I‘ve never got an answer. Very disappointing. I will NEVER purchase anything again.

Their website says gift card delivery is "super fast". Six hours later and I am still waiting, which sucks when it was meant to be a birthday present

DHL messed up the delivery of my order. They offered no help in trying to figure out what went wrong. I contacted DHL daily for about a week they told me the sender had requested a return and when I called FB out they just kept telling me they hadn't. So I'm very confused. They went out of their way to make me feel as though I'm being unreasonable pushing for a resolution. The live chat operator keeps hanging up on my chat straight away. I'm literally appalled and still haven't got my order, replacement order or money back.

Pathetic overpriced cheap quality clothing.

This ridiculously stupid and scammy shop is unethical and so is ugly af bloated Gigi and botoxed frozen loser bella hadid for endorsing this overpriced cheap SHEIN level shop.

This shop is delusional if they believe they can sell their cheap POLYESTER SHEIN level quality clothing made of synthetic polyester for $130+.

They purposely leave the material that the clothing are made of out of the description for this very reason online.

They are unethical and literally hide the fact of what their clothing are made of. It’s polyester by the way.

This company is a joke, and the owner is a dumba*ss grifter scammer.

Literally if you’re going to be dropping $130+ on any clothing item, you better make sure they’re transparent about the quality, unlike these cheap a*ss losers who literally hide the fact that all of the clothing are made of cheap synthetic polyster!!!! You won’t know that by going on their website, as they don’t mention material anywhere!!!!

Also final sale items are literally the SAME price as they were when they were not on sale.. and they’re non exchangeable or refundable (how desperate).
Also, after reading their reviews they’re clothing sizes are inaccurate (probably cause they use cheap material to make their SHEIN level overpriced clothing) so you can’t return your overpriced trash if it doesn’t fit right (which it probably won’t - can’t trust SHEIN level clothing).

The owner (and the loser influencers who endorse this crap) should be PUNCHED in the throat for having the audacity to overcharge for SHEIN level clothing and hide the material they’re clothing are made from, from consumers.

Super unethical. Frankie’s Bikinis is overpriced cheap trash clothing.

Spend your money elsewhere, there are plenty of better shops that offer legit quality that you will be getting back in return for the same price.

Terrible service, very unprofessional - did not send my size exchange back and didn’t refund my money! Super expensive and not a good quality either.

I ordered a bikini top and bottom for my daughter on black Friday. The bottoms were a little to small so I requested an exchange/refund on January 6th. I was denied as it was outside of the 30 day return policy. For the cost of the swim suit you would think they would have better customer service! Never ordering from Frankies again!

Do not order from Frankie’s Bikinis. I ordered from them on November 22nd. It is now December 17th and still no delivery. They finally emailed me back today to say that the earliest they’d ship it would be the 30th of January next year. The shipping estimate said 9 days at most and they expect me to wait 2 months. I’d recommend anyone to go with literally any other brand over Frankie’s bikinis.