Fraser Allen Estate Management Avis 

On my Deeds I have a right of way through a communal garden to gain/leave my own garden into the development. The Garden appears to being serviced by another resident who was a cook in his working life now aged 80! With no classified gardening experience why do they allow such to maintain this garden on their behalf. Also what insurance is in place should he become injured. Further my own garden exit is totally avoided, yet my contributions covers the whole communal garden/estate and is on my deeds and included in my annual payment. I have photographs for evidence.Also weedkiller has been applied to front kerbs except mine? How unprofessional !!!!!!!!

Full discloure we are a service provider operating in the same sector as Jodie, Alice and their team. I've not met them personally but the quality of their interactions with the industry and their commitment to raising standards has turned our heads at our company. Full respect to them. It's a tough industry and we're all not perfect. And yet, these guys raise the bar. Finally, their commitment to staff safety is clearly industry-changing. Hats off! 🎩

Joe Mallon

Such a responsive company, very reactive, helped out straight away.
Breath of Fresh air for me as a letting agent, the speedy reply's are very much appreciated from an estate management company -10/10 from me!
Thanks to Alice and Carol, for making my job a little easier today 😊

5-star experience with Alice in the Accounts Team. Polite and professional, she was very helpful in resolving a problem I had with my account. A much more positive experience with Fraser Allen than I had with our previous property manager.

I always receive prompt and helpful responses whenever I contact Fraser Allan. They give the reassuring impression that they know what they are talking about and can find a solution to your issues.

Our block has been with Fraser Allen for around 9 months now. It is not a straightforward block to manage but they have been so helpful and constructive in their approach to the takeover. Alice Baker is our main manager and I highly recommend her for her communication, professionalism and problem solving. Long may the progress and positivity continue! Thank you Fraser Allen

I have found Jodie and the team to be very professional from first enquiry onwards.

The team are always polite and fix any problems I may have promptly and efficiently. Jodie has built a fantastic company

I had an issue regarding an external vent on my property than needed to be sealed . I contacted Fraser Allen and they responded quickly, Alice was brilliant and got the issue resolved for me.

This company’s customer service is awful and they give no confirmation of where they spend homeowner’s money. I have asked them to fix the roof in an apartment building for a year and a half to no avail. This has now caused damage within the flat which they are refusing to fix. I have asked them time and again for six months to show me where our management money has been spent in the last two years to no avail. They take a huge amount of money every year and have absolutely nothing to show how they have been spending it.

Fraser Allen have suggested that this is all because I haven’t paid my service charge however they had service charge payments from all landlords in 2022 to fix this issue and nothing was done. They also refuse to provide proof of what previous payments were used for. Hence, I am reluctant to pay more towards a company who is clearly scamming me. The tenant has made himself available and contactable by both email and phone. The management company also do not need access to the flat in order to fix the roof so their reply is entirely false.

I have paid for 2023 as you seem to be using that as an excuse for not sending me accounts and not doing the job you are paid to do. I look forward to seeing results you seem suggest would have happened if I had paid….

UPDATE:

it is interesting that the company has said they had contacted the freeholder, which when i contacted them today, this was also a complete lie.

The company say that the issue has been funds however i first contacted them in June 2022 and they had my full 2022 payment along with the other landlords' payments, however still didn't do a thing about it.

My tenant has not been contacted despite the company having their email and phone number.

As above, i would be grateful if you could not try lie your way out of this and be "accurate in what you write". You had a year to fix this, i'd say i have been very patient, don't you?

Jodie and the Fraser allen team care deeply about their clients and gives 100% to their needs. She approaches her work with professionalism and compassion, and she always gives her best effort. I have complete confidence in her and want to express my gratitude for all that you have done for me.

We recently had an issue with a roof leak into the communal area, but the speed in which Carol arranged for the leak to be checked and work undertaken to resolve the issue was a relief to us all. Thank you to the team and to the team of contractors working on site.

Fraser Allen have been amazing in helping me out. Jodie’s knowledge and expertise in the area really helped me make the right decisions. Friendly, professional business would highly recommend.

So lucky to finally have a proactive and honest property management firm.

Brilliant customer service and a wonderful team.

Jodie Fraser puts her heart and soul into looking after her clients. She is professional, caring and strives to be the best that she can be in all that she does. I know that I can put my trust and faith in her and want to say a huge thank you for everything you have done for me.

Jodie and her team are professional and caring and always have a can do attitude in everything that they do.

Fraser Allen manage my property in Shrewsbury and we couldn’t be happier with their service.

Their commitment to the residents living with dementia is commendable.

I would happily recommend them

Fraser Allen have managed my property for some time and they always deal with any concerns with politeness and compassion to my needs. In particular how they helped me during the pandemic. Highly recommended

As a former employee of Fraser Allen (left on great terms) I find it extremely hard to read the false comments made by disengaged disgruntled clients.
The team at Fraser Allen literally commit everything to their clients to ensure they receive the best service possible.
I was not going to leave a review as an ex employee , but after learning of Jodies hospitalisation, I felt I had to.
I know who this phantom review is, and I know of his horrid intentions.
Fraser Allen commits to their clients but, also have a responsibility to protect the mental wellbeing of their staff.
I wish Jodie, Alice and the rest of her team the best fur the future.

Jodie’s been a client of mine for some time and I know, first hand, just how committed she is to her own clients.

Key words I’d association strongly with Jodie are integrity, compassion, truth and professionalism.

She’s one in a million and I would trust her to the end of the Earth.

Please be very careful and stay away from this company. They’re extremely incompetent and unprofessional. It’s a shame I cannot award 0 stars.

As of yesterday, they’re trying to remove my review from this website by suggesting it is fake. They try to intimidate those who have shared their negative experience here by threatening legal action. I will not allow them to bully me.