Freshsolar Avis 3

I chose them because of their links with Costco, so I felt it was a safe bet from the start. There was great flexibility when it came to the installation. My system is located in the garage, so it required quite a bit of rerouting of wires, which was handled really well.
The engineers followed my instructions and placed everything exactly where I wanted, even though it made the job a bit more difficult. I really appreciated that.
Pricing is very competitive compared to others, and a big thanks to Leo for the quotes and for the ongoing support whenever I’ve had any questions.
Overall, I’d definitely recommend them.

I recently received a fresh solar recommendation from Costco, who I always trust. Because I already had Give Energy batteries, I contacted this company for two Give Energy all-in-one batteries. They gave me a quote, and I paid the deposit. The installation was booked for 9th December.

However, after weeks of waiting, I suddenly received a full refund and an email from Jack saying:

“The necessary software commissioning and integration processes are outside the scope of work our engineers are currently comfortable taking on, as they involve a high risk of future recurring service issues and necessary revisits.”

There was no phone call, no explanation, and no courtesy. When I called them after receiving the refund, they stopped answering the phone and only sent an email cancelling everything. This was extremely disappointing, especially for a £10,500 job where trust and communication are so important.

It is sad that after taking the deposit and giving installation dates, the company cancelled without any proper decency. It feels like they were trying to push me towards Chinese batteries instead of supporting Give Energy, which is a trusted British-made company.

My time was wasted, and the service was very poor. Please be aware before booking.

Many thanks,
Yogesh

Chris, Matt and Dan did a great job installing our system. They were prompt, reliable and friendly, and when a glitch arose because of the design of our old house, they bent over backwards to sort it out. Excellent.