Gamers247 Avis 

460
•
TrustScore 3.5 sur 5

3,5

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Excellent aftercare by David dale and the people there my 3rd purchase so far. Always helpful and friendly and on hand for any install snags or compatibility issues Simply superb!

L'entreprise a répondu

Noté 1 sur 5 étoiles

Ordered 3 pc driver booster pro 13, and got error message on activation saying the licence code used is a free giveaway licence and only applies to older product (12) and is not valid.Raised email to... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

Your website is not user-friendly (for a senior citizen). Actually buying a game was one thing, but down-loading then took 45 minutes. Eventually the programme installed a short cut on my home scr... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

You gave me a working steam key. It was 100% functional. Unfortunately, I have an operating system that can't run the game so I just poured 3o quid down the drain unless I can figure out how to get an... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de jeux vidéo
  2. aussi dans
  3. Entreprise de logiciels
  4. Fournisseur de service de jeux

Écrit par l'entreprise

PLEASE IGNORE ALL REVIEWS ON THIS PLATFORM PERTAINING TO OUR COMPANY AS TRUSTPILOTS REFUSAL TO REMOVE FAKE AND SLANDEROUS REVIEWS HAS LEFT US WITH A DISTORTED 'TRUSTSCORE'. OUR LONGEVITY IN THIS BUSINESS SPEAKS FOR ITSELF, OUR WEBSITE HAS BEEN ACTIVE SINCE 2007 AND WE HAVE THOUSANDS OF SATISFIED CUSTOMERS WHICH IS NOT REFLECTED HERE. ----------- Gamers247 is an established online etailer of video games and other entertainment media. They have been selling online for 16 years and have had many satisfied customers since they started trading.


Coordonnées de contact

3,5

Moyen

TrustScore 3.5 sur 5

460 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 85 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

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3,5

Tous les avis

(460)

23 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

helpful

pleasantly surprised - thought it was a scam

2 janvier 2021
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Réponse de Gamers247

urrrrm thanks? :)

Noté 5 sur 5 étoiles

software worked, price was the best

thought this would be too good to be true for the price, but had an authentic origin key through in around 30mins that worked as advertised. will be looking to buy from this company again.

the bad reviews seem to be people not understanding what they are buying/what works for their system.

22 décembre 2020
Avis spontané
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Réponse de Gamers247

Thank you for the review Jess we welcome you back anytime! Unfortunately, some people don't take the time to read what they're actually purchasing even though it's clearly advertised and that somehow justifies leaving us a negative review.

Noté 5 sur 5 étoiles

Fast

Fast, precise and helpful.

22 décembre 2020
Avis spontané
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Réponse de Gamers247

Thank you for the review Attila :)

Noté 3 sur 5 étoiles

Not clear how to activate fully

It wasn't obvious that I had purchased fully the software as when first used after downloading, a menu box implied it was a trial. Again, it wasn't clear whether I had fully activated the software as it kept asking for the Serial no. which appeared nowhere in my emails. Eventually, by searching online what to do, It appeared my activation code was my also my serial no.

20 décembre 2020
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Réponse de Gamers247

We are sorry you had an issue activating the software however when you contacted us regarding this issue we did reply twice stating that you only needed the one code provided and not two.

Noté 4 sur 5 étoiles

Good

Good but at first it said my payment didn't go through and like 10mins after it sent me the code that worked so u would recommend

17 décembre 2020
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Réponse de Gamers247

I'm not sure why you had that issue however we appreciate the review and recommendation.

Noté 5 sur 5 étoiles

I would highly recommend!

I bought Metro 2033 for 6 euros when it was 20 on Steam. A great deal!
The Steam key arrived within 20 minutes from the purchase.
Fast service and great deals; I would highly recommend!

21 novembre 2020
Avis spontané
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Réponse de Gamers247

Thank you so much Angel for your amazing review!

Noté 5 sur 5 étoiles

Great, quick and easy

I recently purchased a copy of Dark Souls 2, which was going for £30 on Steam however Gamers247 sold me a key for only £9, a massive discount.
The transaction was painless, I paid and received a confirmation email and about 5 minutes later received my Steam key which worked perfectly.
Great, efficient service and would recommend.

16 novembre 2020
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Réponse de Gamers247

Thank you for the review, we really appreciate the recommendation.

Noté 5 sur 5 étoiles

Perfect

Got the Sims 4 for my Mac for a fantastic price- and the code came through within 2 minutes! Thanks guys. Also, the 1-star reviews below are completely inaccurate/ misled.

15 novembre 2020
Avis spontané
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Réponse de Gamers247

Thank you for taking the time to write us such a great review, Anna :)

Noté 5 sur 5 étoiles

No complaints

No complaints. Code arrived in my email after 15 minutes.

12 novembre 2020
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Réponse de Gamers247

Thank you for the review CJ, we try to provide as smooth and quick process as possible and we are glad that was your experience.

Noté 1 sur 5 étoiles

Once bitten!

9 novembre 2020
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Réponse de Gamers247

Buyer tried to cancel the order after it had already been dispatched then leaves a 1-star non-descript review...nice!

Noté 1 sur 5 étoiles

Game wouldn’t install and

Game wouldn’t install and, although responses from their help service were quick, they weren’t helpful. Just referred me to the Microsoft site, where they were equally unhelpful

9 novembre 2020
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Réponse de Gamers247

This is a product review not a service review and has been left in the wrong place please remove it. All we can do is point you in the right direction we have zero control over products supplied by other companies.

Noté 5 sur 5 étoiles

Worked perfectly

Worked perfectly, will buy again

9 novembre 2020
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Réponse de Gamers247

Thank you for your review, Steve, we look forward to seeing you again :)

Noté 1 sur 5 étoiles

really unhelpful

really unhelpful. would NEVER shop with them.

I made a mistake on ordering the wrong software on their site (my error) but how they dealt with it was short and rude and entirely lacking any kind of compassion.

I asked if I could be refunded. I couldn't. That was already a hard blow because I now paid for something that is not even compatible with my computer - but I could even understand this if the tone in which I had been spoken to had been kinder and friendlier.

I found the customer services terrible and will never shop with them again.

6 novembre 2020
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Réponse de Gamers247

The full product details and refund policy were available prior to purchase. The buyer even admits that it's their mistake, yet they still contacted us trying to obtain a refund for a product that they received as advertised. All our support staff can do in this situation is reiterate the refund policy which is already readily available on our website.

No matter how our support staff responded this would always be a 1-star review because the customer was refused a refund but trying to justify it by blaming it on our support staff instead of taking responsibility for their own mistakes is not only shameful but really vindictive.

Noté 5 sur 5 étoiles

Plan on purchasing again soon!

Really great service, I always worry buying from sites that I don’t recognise, but so glad I did, received my code quickly, loaded into my origin account just now. One very happy gamer :)

6 novembre 2020
Avis spontané
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Réponse de Gamers247

Thank you Sid for your amazing review. We hope you enjoy the game :) 

Noté 5 sur 5 étoiles

Great game provider

Very quick and efficient service with lots of offers of help to download the game. Staff responsive to questions about aspects. Thanks!

23 octobre 2020
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Réponse de Gamers247

Thank you for taking the time to leave a review Ruth we are glad we were able to assist you with your queries :)

Noté 1 sur 5 étoiles

AVOID LIKE THE VIRUS

purchased a steamkey 7 days ago it is already being used by another account so is useless,have sent screenshots to company multiple times to prove this they have ignored my emails and wont respond,as far as i am concerned they have taken my money fraudulently and i feel scammed,there are plenty of other sites out there make sure you dont use this one unless you want a bad experience and receive zero customer service,my order no was #19338 have still got the email.

in responce to the reply by gamers 247,
i will be quite happy to pass on all of the emails i sent over the 7 day period to trust pilot they are all dated,the account is a new account because i had to open an account with steam to regester the key and play the game,you are now saying that i have to contact steam and ask them to provide information about someone elses account and when the steamkey you provided was activated, a reputable company with a decent customer service would do this themselves i would have thought being as they have the key number and are aware of when they purchased the key, i stand by my review as it is what i have experienced,i have still not recieved any response from gamers 247 apart from the email sent exactly 4 minuites after leaving a bad review 7 days later, a real bad experience.

--UPDATE--
I replyed to the one and only email sent by gamers 247 on the 20/10 the next day stating that the steam platform states that any problems with duplicate key from 3rd parties you need to refer to the vendor i finnished the email with "what do you want me to do?" they have ignored this and i have had no reply from them . once again you would have thought a decent company would actualy have some customer service and contact steam themselves to bring an end to this but they seem quite happy to do nothing or provide any help in this matter as the only person sending multiple emails is me.

in reply to gamers 247 --update 2-- comments
i will let the readers of this review decide the level of customer service from the comment s left by gamers 247, personly i find them arrogant rude and totaly unhelpfull.
point 1 = gamers 247,could you please take the time to read and understand the comments in the first part of the review especially the part that says "have sent screenshots to company muliple times"as this was what i was refering to in my comments.
point 2 = thankyou for providing the screeshot of my last email to you that would be the email you chose to ignore and not respond to,it contained two parts a statement along the lines of it is not posible to provide the info you require and a question asking what do you want me to do?,the usual responce from a decent customer service would have been an answer moving forward to resolve the situation.

20 octobre 2020
Avis spontané
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Réponse de Gamers247

We only received the requested screenshots yesterday and as its a brand new account its not sufficient evidence and have requested further proof to validate your claim. If you can provide the requested evidence then we have no problem issuing a refund/replacement. We suggest adjusting the review to accurately reflect the situation and remove the slander or else we will be forced to report it.

--UPDATE--

Please ignore this review from Kevin Higginson as we have said multiple times we have no issue with refunding/replacing the order once the requested evidence has been provided. It has been 19 days and we have heard nothing back from then since leaving this review.

--UPDATE2--

The burden of evidence is on the accuser, if what you're saying is accurate then you should have no problem providing it but to date we have not received any further communication from the buyer since the 21st Oct except to edit their review. See screenshot below as evidence of this;
https://i.gyazo.com/25ddf6f15caa9c577887480d40b0e1dc.png

--UPDATE3--

Its hypocritical to be calling us "arrogant and rude" when your entire review is scattered with insults and slander. We have told you exactly what evidence you need to provide and you havn't provided it . This could have been resolved weeks ago and the only reason for you to be dragging it out as far as we can see is because its a false claim. Your entire review is built upon an unproven accusation.

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